Farro has so many items you can’t get easily at supermarkets because it’s more than a supermarket it’s a specialty store as well. The large can of olive oil and frozen pretzels which I cook in the ov... See more
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Review summary
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Reviews shaping this summary
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... See more
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Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is n... See more
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We recently had a home delivery from Farro and the whole experience was outstanding. It started when ordering the items online was so easy, the food delivered was fresh and delicious even the courier... See more
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Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I live in Christchurch and needed to…
I live in Christchurch and needed to send a wee gift basket to my daughter. It arrived at the time specified and was a great surprise for her. Fabulous wine cheese and cracker selection. Will definitely do this again. It was so simple to do
November 26, 2025
Reply from Farro
Thank you for your review! We're glad you are happy with your Farro online experience. We look forward to seeing you online again soon!
Excellent thanks
December 2, 2025
Reply from Farro
Thank you for your review! We're glad you are happy with your purchases.
As always
As always. excdellent service. Here's hoping the product will be as good upon arrival. Sure it will Be!
December 2, 2025
Reply from Farro
Thanks so much for your review, Chris!
Reply from Farro
Thank you for your review!
Delicious meals & great value for money!
Recently my elderly Aunt underwent a medical procedure and as myself, my sister and brother don’t live close by, I arranged for 3 delicious pre-made meals to be couriered to them for when she came home from hospital. The meals were delicious, wholesome and great value for money. I was very happy and will definitely order these again.
October 27, 2025
Reply from Farro
Thank you for your review, we're so pleased you enjoyed shopping with Farro and hope your Aunt enjoyed the meals. We look forward to seeing you online again soon.
Best vegetables I've seen in ages and I go to the local market sometimes. Huge brocolli and huge avocado and most freshest looking tasty lettuce I've seen in ages. Perfect radishes.
Friendly and fast delivery by Urgent Couriers.
November 30, 2025
Reply from Farro
Thank you for your review, we're so pleased you enjoyed shopping with Farro and our tasty produce.
Reply from Farro
Thank you for your kind review.
Reply from Farro
Thank you for your review. We are pleased it all went smoothly for you!
Our go to for a box of holiday goodies/ staples
Always provide a lovely box of goodies to my MIL over the holidays!! Nice to know we can give her good quality treats, staples and entertaining options.
November 23, 2025
Reply from Farro
thank you for your review.
We hope your MIL enjoys her holiday goodies again this year!
Legend!
Great delivery by the courier and super helpful Farro has same day delivery! Legend! Products were packaged well too!
November 26, 2025
Reply from Farro
Thank you for your kind review.
Reply from Farro
Thank you for your kind review.
Mix Up on Farro's part completely fixed to my satisfaction.
My order came promptly but when I opened it up it was someone else's order sent to my address. I phoned Faro and the very helpful customer service person asked for all details and said she would get back to me with a solution. A few hours later she phoned to say I could keep what had been sent to me in error and that my correct order would be delivered the next day. It arrived about half an hour ago.
November 27, 2025
Reply from Farro
Thank you so much for your review. We are pleased we could resolve it effectively for you. We look forward to seeing you online again soon!
Reply from Farro
Thank you for your review!
Our Thanksgiving Feast Savior!
I was planning a Thanksgiving feast for my American partner, but there aren't many restaurants in Wellington offering Thanksgiving menu. I found great options for Turkey meals from Farro and decided to order their frozen Cranberry And Blood Orange Deboned Turkey Roast, Kitchen Cauliflower Gratin, Kitchen Frozen Duck Fat Potatoes, and Cranberry Westland Festive Cranberry Sauce. They delivered in time, the packaging is neat and safe, there are cooking instruction for each meal that made my Thanksgiving home dinner preparation felt like a breeze, and everything taste absolutely delicious! Will definitely try the other meal packs too - highly recommended!
November 23, 2025
Reply from Farro
Thank you for your review. We are so pleased that you had a great Thanksgiving dinner and found it so easy to prepare. We look forward to seeing you online again soon!
Easy online ordering and fast delivery
Easy online ordering and fast delivery. Good communication with the order and expected delivery time.
November 18, 2025
Reply from Farro
Thank you for your review!
Very disappointed with my first order…
Very disappointed with my first order the tomatoes were rotten
November 17, 2025
Reply from Farro
Sorry to hear this, we’re contacting you directly.
Reply from Farro
Thank you for your review!
I ordered Wednesday afternoon and the…
I ordered Wednesday afternoon and the order was delivered the next day excellent service 🙌
November 19, 2025
Reply from Farro
Thank you for your review. We are happy you enjoyed our service.
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