Fasthosts Internet Reviews 

20,069
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 7,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and efficient problem resolution. Consumers appreciate the overall excellent service, often describing it as patient, understanding, and making complex issues straightforward. The ease of communication, whether through live chat or phone, is frequently mentioned as a positive aspect of their support, ensuring quick and efficient problem resolution.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

Service

People report positive experiences with service, often describing it as excellent, pleasant, and positive.... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many praising the quick and effective... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JMS James was excellent, so helpful, accommodating & easy to talk to. James resolved the issue of a file that needed deleting due to potential malware/scammers. Im relieved its been resolved, I have a... See more

Rated 5 out of 5 stars

Outstanding customer service from Nico! I couldn't be happier with the support I received from Nico. I wasn't sure which hosting package was right for my needs, so I initially made my own choice b... See more

Rated 5 out of 5 stars

Enrico helped me to reconnect to my email on my phone and laptop and provided clear and straightforward instructions at every stage, particularly as it didn't go to plan at first. I found him to be fr... See more

Rated 5 out of 5 stars

Nes at Fasthosts was absolutely incredible with helping me restore my website today after malicious files had gotten into my WordPress site. Nes walked me through downloading a copy of my uninfected... See more


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. DNS Provider
  5. Email Service Provider

Written by the company

Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day. All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.

Fasthosts Internet Details

Written by the company

Our Promise to You

Commitments that add value to you and that you can trust.

Commitments that add value to you and that you can trust.
At Fasthosts we believe in making commitments that are of value to you, and that you can trust. We want you to be assured that you are in safe hands and that we care about you and your business. There is, of course, still lots for us to do. As we continue to listen and learn from customers, we’re sure our charter will continue to adapt and grow.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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4.8

All reviews

(20,069)

7,881 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast & Efficient

I had a great experience with Nico from Fasthosts. He resolved my issue incredibly quickly and efficiently, keeping me informed throughout the process. Nico was knowledgeable, professional, and made what could have been a frustrating situation completely stress-free. His excellent customer service and ability to identify and fix the problem so promptly really stood out. A real credit to the Fasthosts team—thank you, Nico!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Retiring and cancelling email host subscription

I ahve retired and dissolved my company wand wanted to end the company email address subscription. Lester was vey helpful and professional and resolved mu enquiry promptly and without undue fuss. The account verification using a ticket number fromt he website worked well.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Getting through to billing department…

Getting through to billing department is a nightmare. I couldn't get through in spite of being on hold for over 10 minutes to try and arrange a payment because the website does not accept a card that expires next month! One department cannot transfer a call to another

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Jeff was prfoessional & efficient

Jeff was prfoessional & efficient, understood my issue regarding billing and review of appropriate product packages, and offered and actioned swiftly an agreed solution.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Hello to Elsa as well. Jesie dislayed enormous patience with…

I also wish to thank Elsa who hekped me on July 17th but a new problem occurred after my call with her as I have been unable tlo send/receive emails until today [July 22nd] So please convey my thanks to her as well. She guided me as best she could
Thank you Elsa. Mr. A Lambourn.

Jesie dislayed enormous patience with me as we faced several challenges but in the end success achieved. My word is she an asset to you when handling mature users of technology today.
Thank you. Jesie gets top marks from me.
Alan Lambourn

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fasthosts never let me down

Fasthosts never let me down. Each time I call with a problem they are able to fix it. They are very patient and polite and today my agent was Madil at
Fasthosts Customer Support. She was very knowledgeable and my issue was fixed to my satisfaction. I gave her a five star rating.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Glen walked me through my invoices…

Glen walked me through my invoices which was my quiery and we discovered that I had a domain included in my price and hosting and apps such as word press. I have been paying this for years and not making use of these valueable resources. Glen helped me resolve software issues and then helped me begin a new journey of discovery, Thank you so much Glen, Very professional, very helpful and he made it so easy,

I know what to do next, but Glen as offered to help even more if I need it, thank you thank you. thank you

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful and understood what i needed

I spoke to a really helpful person called : Jefferson Quijano at the Fasthosts support today.

I had an issue with my yearly payment for my package as it was a lump sun to hit in August, which was too much for me to pay and I needed it spread out over the year. Not only did he talk me thought the process and change that for me, as he understood I'd been with Fasthosts for over 10 years he also managed to get me a discount for the package.
He saved my a lot of stress for the bill itself but saved loads of hassle if I had to move away and downgrade etc

Thank you very much!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, fast help from Dexter today. Many thanks.

July 22, 2026
Unprompted review

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