JMS James was excellent, so helpful, accommodating & easy to talk to. James resolved the issue of a file that needed deleting due to potential malware/scammers. Im relieved its been resolved, I have a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day. All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.
Fasthosts Internet Details
Written by the company

Our Promise to You
Commitments that add value to you and that you can trust.

Contact info
No.2 Cathedral Walk, The Forum , GL1 1DF, Gloucester , United Kingdom
- 0333 0142 700
- fasthosts.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast & Efficient
I had a great experience with Nico from Fasthosts. He resolved my issue incredibly quickly and efficiently, keeping me informed throughout the process. Nico was knowledgeable, professional, and made what could have been a frustrating situation completely stress-free. His excellent customer service and ability to identify and fix the problem so promptly really stood out. A real credit to the Fasthosts team—thank you, Nico!
Retiring and cancelling email host subscription
I ahve retired and dissolved my company wand wanted to end the company email address subscription. Lester was vey helpful and professional and resolved mu enquiry promptly and without undue fuss. The account verification using a ticket number fromt he website worked well.
Fast technical support from Jefferson,
Fast technical support from Jefferson,
would recommend to anyone
Nico really helped w
Nico really helped with an issue i didn't understand
Getting through to billing department…
Getting through to billing department is a nightmare. I couldn't get through in spite of being on hold for over 10 minutes to try and arrange a payment because the website does not accept a card that expires next month! One department cannot transfer a call to another
Jeff was prfoessional & efficient
Jeff was prfoessional & efficient, understood my issue regarding billing and review of appropriate product packages, and offered and actioned swiftly an agreed solution.
Jefferson Quijano was not helpful
Jefferson Quijano was not helpful. He explained everything very clearly.
Technical competence
Enrico clarified that he had initiated a transfer of the DNS to FastHosts & confirmed how I can check on the dadhboard
Hello to Elsa as well. Jesie dislayed enormous patience with…
I also wish to thank Elsa who hekped me on July 17th but a new problem occurred after my call with her as I have been unable tlo send/receive emails until today [July 22nd] So please convey my thanks to her as well. She guided me as best she could
Thank you Elsa. Mr. A Lambourn.
Jesie dislayed enormous patience with me as we faced several challenges but in the end success achieved. My word is she an asset to you when handling mature users of technology today.
Thank you. Jesie gets top marks from me.
Alan Lambourn
Fasthosts never let me down
Fasthosts never let me down. Each time I call with a problem they are able to fix it. They are very patient and polite and today my agent was Madil at
Fasthosts Customer Support. She was very knowledgeable and my issue was fixed to my satisfaction. I gave her a five star rating.
Nico was very helpful and patient
Domain transfer
Lloyd was really helpful with initiating the transfer of my domain
Excellent Customer Service
Nico helped me get set up with my wordpress site. Very kind, patient and helpful. Highly recommend.
Glen walked me through my invoices…
Glen walked me through my invoices which was my quiery and we discovered that I had a domain included in my price and hosting and apps such as word press. I have been paying this for years and not making use of these valueable resources. Glen helped me resolve software issues and then helped me begin a new journey of discovery, Thank you so much Glen, Very professional, very helpful and he made it so easy,
I know what to do next, but Glen as offered to help even more if I need it, thank you thank you. thank you
Very Helpful and understood what i needed
I spoke to a really helpful person called : Jefferson Quijano at the Fasthosts support today.
I had an issue with my yearly payment for my package as it was a lump sun to hit in August, which was too much for me to pay and I needed it spread out over the year. Not only did he talk me thought the process and change that for me, as he understood I'd been with Fasthosts for over 10 years he also managed to get me a discount for the package.
He saved my a lot of stress for the bill itself but saved loads of hassle if I had to move away and downgrade etc
Thank you very much!
Nico understand the query very fast😊
Drix was very prompt and efficient
Drix was very prompt and efficient in handling my request, which solved the problem I was faced with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








