We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... See more
Company replied
Location
Switch locationUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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See what reviewers are saying
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... See more
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... See more
Company replied
We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, United Kingdom
- 01216 343570
4.8
Excellent
197 reviews
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Quality products, great colours & genuine customer service
The Fatface website was very easy to navigate & enabled me to identify which colour/size/length of cargo shorts I wanted to buy. Calling into the central Birmingham store they had neither my size nor the colour that I wanted, but an extremely helpful assistant suggested that I try on another pair in a different colour which would confirm the size/fit & thereby give me reassurance when ordering on line, which I did. (I find that sizing can vary considerably between manufacturers). In my opinion, Fatface epitomise fashionable, well made clothes in great colour options at value for money prices. Recommended.
April 18, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Placed my recent order and it was ready…
Placed my recent order and it was ready to collect in no time,
April 16, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great customer service
Really helpful staff, helped to return an online order and place a new one
April 13, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
First time buyer, will be back
Only bought from you for the first time recently, but will definitely be back!
Spent the day looking for a shacket in Birmingham, to no luck, and tried your Grand Central store.
Found the perfect one, but in store only does small (doesn’t go down to XS and I’m not the biggest guy).
Member of staff helped out (forgive me, I didn’t get name) and showed me a few similar things, and explained that you can get XS online.
I stood in the shop and ordered, and the online service was great too.
Shacket is lovely, amazing quality and great price!
Will definitely buy from Fat Face again.
March 31, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Improve the size
Improve the size. Everything is just way to big and next size down is way to small
March 26, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for leaving us this review. I am sorry to hear that you had some issues with the sizing! I have passed your feedback on to the relevant teams for review. We do offer a 30 day returns policy for online order with free postage if your item isn't quite right. We hope you continue to enjoy shopping with us. Take care - CD
Workers were really nice
March 22, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very helpful and friendly
Quick delivery to store. Helpful with information about returns policy
March 16, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Lovely staff & very helpful
I like coming to the store has I can try on the items and then decide if it suits me or not ( or fits properly)
March 17, 2023
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello Carole, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Theresa. Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice staff and good shopping experience
January 14, 2023
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This was at Grand Central...AMANDA
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into stock room and bought out a selection, she then helped me, talked to me, as she could see I was struggling, I ended up buying two dresses. She was absolutely the best person in the world...she stayed with me throughout, even in dressing room to advise me. What a star.
December 17, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Thank you so much for this amazing review. We are absolutely amazed by your wonderful comments and we are sincerely proud of our teams in store! We are happy to hear that we were able to make this shopping experience a positive one, when it could have been so easily, the complete opposite. We will share this experience with our incredible crew member in store! Thank you! - RS
The staff in the store are great and…
The staff in the store are great and always helpful.
December 10, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Mrs Murphy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store.
Take care, JB
Some wonderful design clothes are sold…
Some wonderful design clothes are sold in FF, Some times a bit to expensive 😀
October 18, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning John
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely dress just what I wanted…
Lovely dress just what I wanted delivered on time and fast
October 13, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just a lovely member of staff
Just a lovely member of staff, I left my phone in store and she put it the safe for me.
October 14, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon Tina,
Thank you for taking the time to leave us your review after your recent visit to our Birmingham Grand Central store. We will ensure that your feedback is passed on.
Take care, MM
Great all round!
Clothes are great, website is great and the staff in store are also great.
Ordered a few pieces online, needed to change one item to a different size so popped to the store near me to exchange and it was all handled brilliantly.
The quality of the clothes is also great, really just so happy with everything!
September 29, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Roy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store. JB
We had a very positive experience and a…
We had a very positive experience and a new member of staff served us and the staff in the store helped her and I thought they were very kind to her as we returned an item and used a gift card for a purchase
August 15, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Stuart, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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