Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... See more
Company replied
Location
Switch locationUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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See what reviewers are saying
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... See more
Company replied
Ordered online to pick up at a local store in Birmingham. Had confirmation through of purchase & was told on it that my item would be instore to collect in a few days. Two weeks passed & I happened to... See more
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, United Kingdom
- 01216 343570
4.9
Excellent
188 reviews
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Very good quality and service
February 17, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon Marilyn,
Thank you for your review. Have an amazing day! -KC
Brilliant
Brilliant. Lovely range of clothes and really helpful staff.
February 16, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Louise, Thank you for leaving us your 5 star review. I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
We purchased some children's items and…
We purchased some children's items and found back home that one item had been scanned at the full price instead of the sale price. I returned the next day and the error was speedily corrected with a refund.
January 5, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon Andrew,
Thank you for your 5* review.
I do apologise for the inconvenience that this may have caused but I am so pleased that the Birmingham store were able to get this all sorted for you.
Have a great day. -CA
Great top from Fatface.
I saw the top I bought instore but hadn't got my size so found it online. Store and website were both good, still prefer to shop instore, and delivery was quite efficient. Lovely top and in the sale so very happy.
November 29, 2021
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Teresa,
Thank you for your 5* review. I am happy to hear that you are happy with our service. Have a great day-AB.
Went into your Birmingham store weekend…
Went into your Birmingham store weekend .Had excellent customer service .Their is a lady think she only works on a Saturday she is the most delightful lady a real asset to fat face .Always goes above and beyond.well done all at fat face a superb shopping experience every time .
November 28, 2021
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Hayley,
Thank you so much for your 5* Review on the Birmingham Store. I will be sure to let the store know and they'll look forward to welcoming you again soon.
All the best, LE
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