We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... See more
Company replied
Location
Switch locationUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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See what reviewers are saying
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... See more
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... See more
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We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, United Kingdom
- 01216 343570
4.8
Excellent
197 reviews
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Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shannon went over and above in her…
Shannon went over and above in her efforts to resolve my return / exchange issue.
July 17, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Dary, thank you for your 5* review, I am so pleased to hear that you had a positive shopping experience and you love your order. We look forward to welcoming you back soon! Take care, LE
I love the shop and the staff
I love the shop and the staff were very helpful and friendly. Lovely line in summer clothes.
July 1, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Rita
Thank you for your lovely 5* review on your recent visit to Birmingham Store - I will be sure to to pass your comments onto the Crew. Take care, LE
Very pleased with my recent purchases…
Very pleased with my recent purchases from FatFace. I regularly shop at this store and although more expensive than your average men's high street outlet, I feel you always get value for money and helpful in-store customer service. Also, the store's continuing and genuine commitment to provide a safe shopping environment.
The only thing I would say is that I'm usually a UK L size, but found that I prefer a XL which offers a better, more comfortable fit more in keeping with the relaxed styling of the menswear range. This is by no means a criticism - just my preference.
June 24, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning David
Thank you for your 5* review and for sharing your recent experience in our Birmingham Grand Central store. Please be assured that this will be passed onto the store for you.
In regards to the sizing, please be assured that I have passed this onto the appropriate department for future consideration.
Have a great weekend!
EP
Couldn't do a straight exchange or…
Couldn't do a straight exchange or refund in store due to paying by PayPal! It may be written in small print....but needs to clearer on website. Birmigham Store manager was excellent. But having to then walk distance to post office and queue to return parcel took too long. I will not be ordering from fat face again! And will advise friends also not to use online services! And fatface lost out on my exchange purchase! Poor service!
June 13, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Kate,
Thank you so much for taking the time to leave your review. I am so sorry to hear that you didn't have a positive experience in our Birmingham Store. I am just about to pop you an email to follow up on this. Take care, LE
Always a pleasure!
I always have a great experience in this store. The staff are lovely, helpful and not pushy. They also give my 2 year old daughter stickers and are really kind but not over the top with her. The range in store is great and really well laid out.
June 11, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Katie, thank you for your fabulous review on the Birmingham store - this is really great feedback and it will be passed onto the store crew. Take care, LE
I found another lovely top in this…
I found another lovely top in this lovely shop. Staff at Grand Central shop Birmingham very helpful and friendly.
June 10, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Wendy,
Thank you for leaving us this review about your instore shopping experience at our Birmingham store. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Store was well stocked & attractively…
Store was well stocked & attractively laid out.
Staff helpful and happy
Clothing I brought is good quality & fits well
April 14, 2022
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon :)
I am so happy to read what a positive experience you had in the Birmingham store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Very good quality and service
February 17, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon Marilyn,
Thank you for your review. Have an amazing day! -KC
Brilliant
Brilliant. Lovely range of clothes and really helpful staff.
February 16, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Louise, Thank you for leaving us your 5 star review. I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
We purchased some children's items and…
We purchased some children's items and found back home that one item had been scanned at the full price instead of the sale price. I returned the next day and the error was speedily corrected with a refund.
January 5, 2022
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon Andrew,
Thank you for your 5* review.
I do apologise for the inconvenience that this may have caused but I am so pleased that the Birmingham store were able to get this all sorted for you.
Have a great day. -CA
Great top from Fatface.
I saw the top I bought instore but hadn't got my size so found it online. Store and website were both good, still prefer to shop instore, and delivery was quite efficient. Lovely top and in the sale so very happy.
November 29, 2021
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Teresa,
Thank you for your 5* review. I am happy to hear that you are happy with our service. Have a great day-AB.
Went into your Birmingham store weekend…
Went into your Birmingham store weekend .Had excellent customer service .Their is a lady think she only works on a Saturday she is the most delightful lady a real asset to fat face .Always goes above and beyond.well done all at fat face a superb shopping experience every time .
November 28, 2021
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi Hayley,
Thank you so much for your 5* Review on the Birmingham Store. I will be sure to let the store know and they'll look forward to welcoming you again soon.
All the best, LE
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