Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... See more
Company replied
Location
Switch locationUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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See what reviewers are saying
Fairly painless, good all round experience - just a bit of a wait for the 2nd item to be available
Company replied
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... See more
Company replied
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, United Kingdom
- 01322 423454
4.7
Excellent
158 reviews
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Great products
Great products, great quality, great fit (as usual). Lovely staff too. I hope they don't change their styles too much.
August 25, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shoes returned
The shoes I had ordered did not fit so I did a return there and then which was no problem at all.
August 19, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great, very friendly
Great very friendly ladies at the tills. Made my shopping experience lovely.
August 11, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very nice shop and staff
August 8, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace clothes are fabulous
FatFace clothes are fabulous. The dress I bought was wonderful: a great fit, nice muted floral pattern which can be dressed up or down. The floaty sleeves are great for summer and for us older women without great muscle tone to show off.
June 26, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and friendly
Helpful, friendly staff. Was advised that additional sizes may still be available online when I couldn’t find my size in stock so was able to purchase the item in time for a weekend party - thank you!
June 29, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing service as always 😊
June 14, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good reliable service as usual
April 13, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Got my goods very fast and was able to…
Got my goods very fast and was able to return it very fast and free too
April 4, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We thought the clothes were really nice, my wife was very happy nice
I thought the clothes were really nice, my w
March 23, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I like the quality and the sewing on…
I like the quality and the sewing on the items, they handiwork was excellent.
January 29, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Trousers which fit - at last!
I actually went into the store in Bluewater looking for dresses, as I know that pockets are usually a feature which is so overlooked by most brands. However, nothing caught my eye except a pair of black cargo type trousers (sorry, I don't recall the style name). I tried them on, they were a pretty good fit - unusual for me as I'm definitely pear shaped and most trousers are way too big around the waist or far too tight across the hips and thighs. Loved these more and more as I wore them, so took the plunge and ordered a couple more pairs of trousers online; different styles and fabric, so I wasn't sure if I'd be lucky again. Bingo! I've found my trouser retailer finally. The last pair of trousers which fit this well were bought in Vancouver and that's a long way to go, even if it is totally worth the trip.
January 5, 2025
Reply from FatFace - BLUEWATER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly.
December 24, 2024
Reply from FatFace - BLUEWATER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful tip from staff in FatFace store
Good tip from the staff in Fatface that click and collect delivery would be quicker to the Next store. However, the staff in the Next store were not so efficient. They bought the order out promptly but then stood quite some distance from the group of people waiting for collections but called the names so quietly it was difficult to hear her.
The item itself is a Christmas gift so I’ll have to wait and see what the reaction is.
December 17, 2024
Reply from FatFace - BLUEWATER 2
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BLUEWATER 2
Hello Christina
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BLUEWATER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect was no problem
Click and collect worked a treat. It was so easy to do.
October 19, 2024
Reply from FatFace - BLUEWATER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to return item and exchange for a…
Easy to return item and exchange for a different size
September 6, 2024
Reply from FatFace - BLUEWATER 2
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BLUEWATER 2
Hello Lee
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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