recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more
Company replied
Location
Switch locationUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
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See what reviewers are saying
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... See more
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I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was... See more
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The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom
- 02082 904457
4.8
Excellent
232 reviews
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Reply from FatFace - BROMLEY 2
Hello Andrina,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear this. We hope you love your new items and continue to enjoy your shopping experience.
Have a wonderful day!
Take care, CT
Exceptional service at Bromley
I went into the Bromley branch with some returns from web purchase. The staff were amazing, very patient in sorting out my returns. Of course I bought some more amazing clothes and again the staff were really helpful in assisting me with my purchases. Excellent service!!
August 31, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear. Take care, KC
Reply from FatFace - BROMLEY 2
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wow what a fantastic shop and staff
Wow what a fantastic shop and staff , Angela is a credit to fat face , it was my first time purchasing from this store and I got the most amazing sandals and jeans , my husband and I was made to feel so very welcome in the shop by Angela , the store is tidy and looks really appealing to the eye , I can't wait to go back again
August 14, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Good Afternoon Hannah
Thank you for your review and for sharing your recent experience in our Bromley store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a lovely rest of the day.
EP
Love all of their clothes
Love all of their clothes. Easy to order online and return anything in store. Staff all very friendly
July 16, 2022
Reply from FatFace - BROMLEY 2
Good afternoon,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours! - ES
Extremely helpful staff
Extremely helpful staff.
This is a shop that I always drop into and generally buy something as the staff are so friendly and go out of their way to assist me.
July 13, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Hi Rose, Thank you for your 5* review on the Bromley store - this is really wonderful to hear and your feedback will be passed onto the crew in store! Take care, LE
Excellent Socks
^ pairs of socks bought at reasonable price for Xmas presents. The socks are lovely and good quality. For sure the recipients will love them. Thank you FatFace.
July 10, 2022
Reply from FatFace - BROMLEY 2
Hello Zohreh
Thank you for your 5* review.
I am glad to see that you are shopping early for Christmas. I am sure the recipients will love their socks!
Have a great day!
Take care, JB
The staff at the Bromley store in The…
The staff at the Bromley store in The Glades are an absolute credit to your organisation. They are friendly and helpful and when I have visited, twice now, I leave with a smile as it feels like I’ve had a conversation with a friend, they are all that genuine. I love the clothes, quality and ethics behind the business and will always pick this particular store when shopping for future seasons. Thank you Bromley 😊
June 25, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Good Morning
Thank you for taking the time to leave us a review.
I am so pleased to hear of your recent experience in our Bromley store. I will pass this onto the crew members involved for you.
I hope you have a lovely Sunday.
EP
When Things Go Wrong…
Returned and replaced clothing dealt with instantly. Extremely efficient and helpful service. How a company deals with problems says it all.
June 23, 2022
Reply from FatFace - BROMLEY 2
Good afternoon,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the service you have received. Take care, - ES
Lovely quality
Lovely quality, design and print. Flattering fuller shapes!
Lovely engaged staff who care about their product and customers.
Great delivery service, kept informed at every stage.
June 21, 2022
Reply from FatFace - BROMLEY 2
Good afternoon Emma
I am so happy to read what a positive experience you had in the Bromley store. I will be sure to pass this on to the wonderful team.
Enjoy your afternoon DW
All good, friendly and helpful
May 31, 2022
Reply from FatFace - BROMLEY 2
Good Afternoon Susan
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Bromley store. Please be assured that I will pass this onto the crew members involved for you.
Have a lovely Afternoon.
EP
I can recommend Fatface
I can recommend Fatface , in the Glades in Bromley highly. I popped in last week and I was so impressed with the store layout, the excellent new stock of Summer clothes and the fantastic Customer Service . I was looked after wonderfully and bought 3 shirts. Thank you MJ & Linz. Will be recommending this Store to my friends.
May 18, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Hello Neil,
Thank you for your 5 star review. So pleased to hear that your experience shopping in our Bromley store was successful, we hope you love your new purchases.
Hope to see you in store again soon.
Have a great day!
Take care, CT
Always feel welcome at ease Well looked…
Always feel welcome at ease Well looked after. The shop is always emasculate and the staff brilliant very friendly.
May 5, 2022
Reply from FatFace - BROMLEY 2
Hi Graham,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Bromley store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Excellent service from Angela who was…
Excellent service from Angela who was really helpful and went out of her way to find the actual size and style what I wanted in the storeroom of the store.
April 20, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Good afternoon Mick
I am so happy to read what a positive experience you had in the Bromley store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! DW :)
Fantastic service
Fantastic service ! Lovely quality clothing and affordable prices
April 15, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Good Morning Jill
Thank you for your 5* review.
I am so pleased to hear that you are pleased with the service you received from us.
I hope you have a good Easter.
- EP
Best customer service ever!!!
Angela at the Bromley store was absolutely amazing!! She went above and beyond to help me out with a problem I had getting an item for Mother’s Day! I am so very grateful to her for all her help and thanks to her amazing customer service, I had a very happy mother yesterday!
March 28, 2022
Reply from FatFace - BROMLEY 2
Good Afternoon Charlotte
Thank you for your 5* review and for passing on such lovely feedback regarding your experience in our Bromley store.
Please be assured that this will be passed onto the store and crew members involved for you.
I hope you enjoy the rest of your Afternoon. - EP
Because Fatface customer service was…
Because Fatface customer service was more reliable to contact me for help about my delayed delivery than Evri wasting my time trying to contact them direct for help.
March 27, 2022
Reply from FatFace - BROMLEY 2
Good Afternoon
Thank you for your 5* review.
I am so sorry to hear that there was a delay with our Courier but I am glad to hear that we have been in contact with you.
Have a great week!
- EP
Enthusiastic staff who knew what they…
Enthusiastic staff who knew what they were talking about. Nice products too.
February 28, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Hi Christian,
Thank you for your review.
I'm so pleased that you experienced great customer service in store and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
JH
Exemplary Service
Change of size exchange processed with absolutely no hassle and a genuine enthusiasm from all members of the sales team to maximise the sales experience at The Glades in Bromley. Left me wanting to come back in the hope of finding something to buy just to enjoy the service.
February 20, 2022
Unprompted review
Reply from FatFace - BROMLEY 2
Hi Patrick, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff in the Bromley store. Your feed back will be past on to them. Have a lovely day and I'm sure they would be pleased to see you instore again. Take care, LM
Bought a jacket online
Bought a jacket online , but was unfortunately too small.
Took it back to the Bromley store for refund
The manager was so helpful, trying to find a alternative option,
Very pleasant, was problem at all in getting a refund
Will definitely visit again
February 20, 2022
Reply from FatFace - BROMLEY 2
Good Afternoon Susan,
Thank you for your review. Happy to hear your returns process was dealt with at ease by our Bromley store. We look forward to you returning. -KC
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