Delivery was prompt, received goods promptly. I like the quality of Fatface clothes, especially the cotton jumpers, and so does my Daughter, they wash well. No problems with ordering. Very good Co... See more
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Popped into Fatface Canterbury to buy some summer clothes for travelling. The sales lady (Dot I think) was extremely helpful. She made lots of suggestions and helped me to make up several outfits for... See more
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Very colourful & good quality clothes , But staff in shop @ Canterbury's are very unprofessional & laugh at you ( boy & lady ) when had been to collect order - as had asked for shop address …, fel... See more
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Store is well laid out and not overstocked with umpteen annoying floor displays. Staff are always attentive and friendly without being overbearing. I hope it does not succumb to being closed and h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5 The Parade, CT1 2JL, Canterbury, Kent, United Kingdom
- 01227 455378
4.9
Excellent
170 reviews
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Ordered on line and had the clothes…
Ordered on line and had the clothes delivered to my local store free of charge 4 days later - very efficient.
One item didn't fit so ordered a smaller size to be delivered to the store. When I went to collect this item the staff took the item that didn't fit and dealt with the refund in store. Saved me posting it back , and the staff could not have been more helpful and friendly. Has definitely encouraged me to shop more in FatFace.
August 16, 2024
Reply from FatFace - CANTERBURY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quick delivery and very easy to…
Always quick delivery and very easy to send back , always packed really well to postc
August 14, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As always great clothes and great fit.
As always great clothes and great fit.
The Canterbury shop = always good friendly service.
August 6, 2024
Reply from FatFace - CANTERBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are happy with your items and have received excellent service. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - CANTERBURY 2
Hi Vanessa, thank you for taking the time to leave a review. We're sorry to hear that your order didn't arrive in the state you expected it to, and we've passed your feedback on to our warehouse team for their awareness. If you need any further assistance, please don't hesitate to get in touch. Take care, CD
Easy to order online
Easy to order online, items arrived promptly at local store for pick up.
Both items lovely quality
August 5, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CANTERBURY 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
First class
June 30, 2024
Reply from FatFace - CANTERBURY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful friendly staff.
June 14, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The product was high quality and the…
The product was high quality and the store staff were very friendly and helpful.
June 6, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent customer service and clothing.
June 4, 2024
Reply from FatFace - CANTERBURY 2
Good Afternoon Tony,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Easy to order online
Easy to order online, free postage to local Fat Face in Canterbury..Able to try on and they disposed of the packaging...If I hadn't wanted the order, then the store would have taken it without all of the procedure of taking it back to the post office etc...Very easy
June 5, 2024
Reply from FatFace - CANTERBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a helpful experience at one of our stores! We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Very colourful & good quality clothes…
Very colourful & good quality clothes ,
But staff in shop @ Canterbury's are very unprofessional & laugh at you ( boy & lady ) when had been to collect order - as had asked for shop address …, felt very uncomfortable .
Needs to address this - it put me off to visit the shop again .
May 14, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your review.
I am pleased to hear that you are happy with your new items.
I am sorry to hear of your recent experience in store, I will ensure that this is raised with the Store Manager and Area Manager to look into further internally to ensure that this does not happen again.
EP
Reply from FatFace - CANTERBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the trousers were suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -SW
All round great service
Rapid delivery of online order. Beautiful dress, high quality.
Returned sandals in store- very quick and easy plus friendly staff
April 27, 2024
Reply from FatFace - CANTERBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am delighted to hear your received your order promptly, love your Dress, and found our returns process efficient!
Take care. -GM
Love the clothes and the staff
April 29, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service
Great customer service
Went into the Canterbury store today, staff couldn’t have been more friendly, they were on hand but not pushy and really chatty, made it a great in store experience.
May 6, 2024
Unprompted review
Reply from FatFace - CANTERBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - CANTERBURY 2
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new shorts and continue to enjoy shopping with us.
Take care, JB
Always a welcome hello and smile.
Whenever I go into Canterbury's FatFace store, I always feel welcome. The staff there are friendly and helpful, no matter if you’re buying, collecting or just browsing.
April 12, 2024
Reply from FatFace - CANTERBURY 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you always have such a great visit to our Canterbury store and that the crew are so friendly and helpful. I will be sure to pass on your lovely comments to the team.
All the best, MM
Excellent Canterbury store.
Collected my jumper from the Canterbury store.
Helpful staff. No problems.
April 5, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Bought a lovely embroidered top
Bought a lovely embroidered top. Love the colour and quality. Collected from Canterbury store where the staff member was attentive and friendly.
March 21, 2024
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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