Delivery was prompt, received goods promptly. I like the quality of Fatface clothes, especially the cotton jumpers, and so does my Daughter, they wash well. No problems with ordering. Very good Co... See more
Company replied
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Popped into Fatface Canterbury to buy some summer clothes for travelling. The sales lady (Dot I think) was extremely helpful. She made lots of suggestions and helped me to make up several outfits for... See more
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Very colourful & good quality clothes , But staff in shop @ Canterbury's are very unprofessional & laugh at you ( boy & lady ) when had been to collect order - as had asked for shop address …, fel... See more
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Store is well laid out and not overstocked with umpteen annoying floor displays. Staff are always attentive and friendly without being overbearing. I hope it does not succumb to being closed and h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5 The Parade, CT1 2JL, Canterbury, Kent, United Kingdom
- 01227 455378
4.9
Excellent
170 reviews
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Reply from FatFace - CANTERBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy website
Easy website, super coat, and it came quickly
I really like Fatface. Their clothes fit me well
November 2, 2023
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good reliable deliveries and very good…
Good reliable deliveries and very good products.
Always shop at Fatface!
October 31, 2023
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Canterbury
I was in the Canterbury store today looking for a Christmas present and the staff were very friendly and so helpful!
Dot was lovely and went out of her way to get me an item that I couldn't reach!
At the registers, I was served by Tim who made sure I had everything and was very kind. Dot and Tim are an asset to this store and I felt well looked after. Thank you so much ❤️
October 31, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Fantastic service in the Canterbury…
Fantastic service in the Canterbury store, we popped in for a variety of clothes for my wife and two daughters.
Within a couple of minutes Cara had let us know if we need any additional sizes etc they would happily find them for us.
The exceptional service continued as my daughters tried on many different items and sizes nothing was too much trouble.
While my wife tried on her selection of items Emily and Cara were great chatting with my daughters, it really made the experience so relaxing and meant we came away with a lot more than expected.
If more stores and teams made the effort Cara and Emily did shopping on the high street would be booming - great job and amazing team in Canterbury!
October 25, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Staff are friendly and polite
Staff are friendly and polite, the jeans are comfortable and look great.
October 10, 2023
Reply from FatFace - CANTERBURY 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online and in-store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Friendly
Friendly, helpful staff. Available but not intrusive. Nice ambience in shop. Good quality clothing.
October 19, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Good afternoon Jane,
Thank you for your 5* review regarding your recent visit to our Canterbury store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
I had bought a blue Henley top in the…
I had bought a blue Henley top in the shop and the shop staff recommended going online for more colours, which I did.
October 12, 2023
Reply from FatFace - CANTERBURY 2
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quality items that are…
Always quality items that are absolutely my style , Quick delivery and live the reductions .
September 30, 2023
Reply from FatFace - CANTERBURY 2
Good afternoon, Zoe
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Positive shopping experience
Positive shopping experience in my local Canterbury store - staff are always friendly, welcoming and are happy to assist.
There is a good range of clothes, I particularly like their coats. The quality of clothes is good and they last well.
September 30, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hello Nicole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
good quality hoodie
I was impressed with the quality and the price of the fleece lined hoodie from FatFace,also the staff in the canterbury branch were most helpful when I picked up after ordering online
September 19, 2023
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Recently went here to buy some tops and…
Recently went here to buy some tops and jeans, and while unsure of what to buy the sale assistant gladly helped me with recommendations start to finish,, great team :)
September 28, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Really poor
Really poor.
Very small 14 on the arms and shoulders. The return to store to exchange for a 16 meant I would have to pay out again before the refund. This I didn’t do! Fat Face lost a sale!
September 19, 2023
Reply from FatFace - CANTERBURY 2
Hello Fiona,
Thank you for your review.
I am sorry to hear that the item you ordered wasn't quite right for you.
Please be assured your feedback has been passed on.
Thank you, LE
I had to reorder a coat after ordering…
I had to reorder a coat after ordering the wrong size. The staff in Canterbury were brilliant, sorted everything out for me very quickly.
August 14, 2023
Reply from FatFace - CANTERBURY 2
Good afternoon, Sandra
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Canterbury store.
Take care, JB
What could be easier
Easy to order online. It was easy to collect my item from the store. Very friendly and helpful staff, great customer service.
August 21, 2023
Reply from FatFace - CANTERBURY 2
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Canterbury store.
Take care, JB
Clear concise information and easy…
Clear concise information and easy order instructions with acknowledgement and updates on delivery to local shop as I was on holiday away from my home.
August 22, 2023
Reply from FatFace - CANTERBURY 2
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Consistent excellent quality
Consistent excellent quality. Very pleasant and helpful staff.
August 11, 2023
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Able to browse and check out stock
Able to browse and check out stock. Assistant very welcoming, polite and helpful.
August 14, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Ordering was easy and I picked up from…
Ordering was easy and I picked up from shop easily
August 9, 2023
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
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