Delivery was prompt, received goods promptly. I like the quality of Fatface clothes, especially the cotton jumpers, and so does my Daughter, they wash well. No problems with ordering. Very good Co... See more
Company replied
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Popped into Fatface Canterbury to buy some summer clothes for travelling. The sales lady (Dot I think) was extremely helpful. She made lots of suggestions and helped me to make up several outfits for... See more
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Very colourful & good quality clothes , But staff in shop @ Canterbury's are very unprofessional & laugh at you ( boy & lady ) when had been to collect order - as had asked for shop address …, fel... See more
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Store is well laid out and not overstocked with umpteen annoying floor displays. Staff are always attentive and friendly without being overbearing. I hope it does not succumb to being closed and h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5 The Parade, CT1 2JL, Canterbury, Kent, United Kingdom
- 01227 455378
4.9
Excellent
170 reviews
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Such a wonderful shop with lovely…
Such a wonderful shop with lovely clothes that actually fit! Also, their socks are beautifully soft with some cute designs. Love this place x
July 9, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and deigns.
Have a great day!
Take care, SK
Bought a lovely top today
Bought a lovely top today. Quality is as good as ever. I usually shop in Whitstable but today visited the Canterbury store. The man that served me wasn’t to Fatface’s usual standard. Maybe he was new and just needs more training, but he really needs to brush up on his social skills. No please, no thank you, didn’t offer me a bag to put my purchase in, and clearly didn’t like me not wanting to part with my email address.
June 26, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hi Ali,
Thank you for your feedback. We are so sorry to hear that you are disappointed with your recent experience in store. Please be assured we will be sharing your feedback with the store manager. We hope you enjoy your next visit to one of our stores and have a great day!
Take care - KS
Always excellent service
Always excellent service, delivery is prompt and the returns process is easy.
June 17, 2023
Reply from FatFace - CANTERBURY 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Love the products & the salesperson was…
Love the products & the salesperson was mega attentive & helpful. So pleased that you are coming to the US.
June 13, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us! Take care – CD
Positive experience
Positive experience, ordered boots online, as store didn't have my size. Prompt service.
May 2, 2023
Reply from FatFace - CANTERBURY 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - CANTERBURY 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Canterbury store.
Take care, JB
Fantastic service and advice.
The Canterbury store is without doubt one of the best stores to go to if you want brilliant service, merchandise knowledge, and a problem solving mentality.
April 18, 2023
Reply from FatFace - CANTERBURY 2
Hi Patricia
Thank you for taking the time to leave your review on our Canterbury store, I will be sure to pass your feedback on.
Take care, LE
Good quality clothes that fit well
Good quality clothes that fit well. Plenty of choice. Timeless yet appealing styles. Always such lovely helpful staff - in both Canterbury and Whitstable, my local shops.
April 11, 2023
Reply from FatFace - CANTERBURY 2
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! BP
Quick easy and friendly
Quick easy and friendly. love fat face products and their shops.
We still have one on our high street which is fantastic!
April 13, 2023
Reply from FatFace - CANTERBURY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
Helpful and polite staff.
Always friendly and extremely helpful and polite. Bright and friendly shop with welcoming staff. Manager extremely polite and helpful. Always a pleasure to shop in there.
March 29, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - CANTERBURY 2
Good afternoon, Joesphine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Canterbury store.
Take care, JB
Happy I like order good delivery trust
March 20, 2023
Reply from FatFace - CANTERBURY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Well the changing room are comfortable
Well the changing room are comfortable, plenty of room in them. The staff are always friendly but don't 'hover'around when you are looking at the clothing and didn't have to wait around to be served.
January 25, 2023
Reply from FatFace - CANTERBURY 2
Hi Fiona thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Simone dress in a new print
Lovely Simone dress in a new print - very happy!
September 19, 2022
Reply from FatFace - CANTERBURY 2
Good afternoon, FatFace customer
Thank you for your feedback regarding your recent online order.
We hope you love your new socks and continue to enjoy shopping with us.
Take care and stay warm. JB
Simone blue spot dress
Simone blue spot dress - perfect for work with thick tights, boots and cardigan. Always amazing service at the Canterbury store
January 15, 2023
Unprompted review
Reply from FatFace - CANTERBURY 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Cheerful friendly staff and remembered…
Cheerful friendly staff and remembered me from a couple of months back. Good service.
October 25, 2022
Reply from FatFace - CANTERBURY 2
Good Morning Lotty
Thank you for your review.
I am so pleased to hear of your recent experience in our Canterbury store, please be assured that I will pass this onto the crew members involved for you.
Have a lovely weekend.
EP
Great service in the shop
Great service in the shop. Nothing too much trouble. Very friendly and helpful.
November 8, 2022
Unprompted review
Reply from FatFace - CANTERBURY 2
Thank you for your lovely review. We are pleased to hear that you had a wonderful shopping experience with us. This will be fed back over to our amazing team in store! - RS
I am very pleased with my purchase
I am very pleased with my purchase. True to size. Good customer service, received item on the date given.
October 26, 2022
Reply from FatFace - CANTERBURY 2
Good afternoon, Mrs Fras
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Canterbury store.
Take care, JB
I have found the staff in all Fat Face…
I have found the staff in all Fat Face shops friendly, helpful and polite and particularly in our local branches of Caterbury and Whistable,
September 21, 2022
Reply from FatFace - CANTERBURY 2
Good afternoon, Mr & Mrs Powell
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Canterbury store.
Take care, JB
Such a lovely store to visit
Such a lovely store to visit, me and my friends always pop in whenever we meet for a bit of lunch and shopping. The staff are beyond pleasant and always seem to be so full of life which makes all the difference. Brought a beautiful dress for an upcoming event and the lovely girl who's name was on my receipt Emily and blonde haired boy were such fun to talk to and gave me honest advice which I truly appreciated. Nice to see shop staff with personality about them enjoying work xx
September 28, 2022
Unprompted review
Reply from FatFace - CANTERBURY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
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