From ordering to service in the Chelmsford store the process was faultless. The jacket is excellent and I am enjoying wearing it. Thank you.
Company replied
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See what reviewers are saying
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
Company replied
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
Company replied
Haven’t received an email telling me it’s ready to collect from store yet. So as far as I know it’s not been delivered. Virtual Assistant said to wait 3-5 days but as bank holidays could take another... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.8
Excellent
141 reviews
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GREAT QUALITY AND CUSTOMER SERVICE
Great quality products - been buying them for years and great customer service.
May 16, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and customer service. We hope you love your order!
Take care.- GM
Beautiful clothing.
Delivered efficiently & returns made easy. I love the designs & fit.
May 12, 2024
Reply from FatFace - CHELMSFORD 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order and that any returns were easily made. I hope you continue to enjoy our products.
Take care, MM
Lovely items
Really pleased with the items I bought. They're lovely. The staff member who served me was very friendly and helpful. My shopping experience at Fat Face is always positive.
March 31, 2024
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordered a dress in the sale but sadly…
Ordered a dress in the sale but sadly came up too big and was gutted. Sadly despite it being still available in other stores up north you don’t do postage from your stores! Real shame as dress was perfect and lined !!!
May 7, 2024
Reply from FatFace - CHELMSFORD 2
Hello,
Thank you for taking the time to leave your review,
I am so sorry to learn that the sizing of this item was not quite right for you on this occasion.
We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care - SW
I had a lovely time looking at…
I had a lovely time looking at everything in the shop, and the two ladies working that day were marvellous, helpful and friendly even though I must have been in there for over an hour before I made my purchases.
May 5, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
From choosing through to ordering…
From choosing through to ordering through to collecting, all was smooth and painless!
May 10, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Great clothes but where's my discount
High street shops are great - and so is the ease of ordering the correct size via the internet store. Quality and style is great. However, I joined online as a member in the shop on the advertised promise of a significant first discount which did not appear. I contacted customer service who said that this would not be available for 48 hours. Still haven't seen it.
May 10, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave us this review.
I am pleased to read you have enjoyed using our service, and love your purchases! I am sorry to hear about the promotion issue, your code should have come through to your email inbox within this timeframe.
In this case, please feel free to get back in touch with our friendly customer service team so we can assist your further.
Take care. -GM
Reply from FatFace - CHELMSFORD 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Friendly and helpful staff
April 30, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding your instore experience. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great quality and at a great price
Great quality and at a great price. Click and collect was so easy to arrange through the website and was available to collect within a day or two. Staff very helpful instore. Will definitely order again.
April 18, 2024
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Rude middle aged man at the tills
On entering the Store it looked like a mess
I had an issue with a staff member not doing their job a late white 30s middle aged man with papers and clipboards in his hands was messing about on the tills without serving me, I wanted to pay for some items and I headed to till to pay and he made wait I let him know I was ready he looked at me and remarked something quite rude ‘someone else will come help you’ and then proceeded to shout across the store to a staff member hanging up clothes to come help me out. He was so overly rude.
He forced another person to serve me when the tills had no other waiting customers and he was the only one on the tills.
Another member of staff came to help me and they were lovely.
Oh the other hand this middle aged man, he left me waiting even though he could have helped very rude guy, not very helpful.
Never go here, Colchester is more welcoming.
March 25, 2024
Unprompted review
Reply from FatFace - CHELMSFORD 2
Good afternoon Sophia,
Thank you for taking the time to leave a review.
We're truly sorry to hear of your experience in one of our stores. Please be assured this has been raised internally with the store for investigation.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC
Great employees at your Chelmsford…
Great employees at your Chelmsford store…always happy and helpful
March 20, 2024
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great Style and selection to choose…
Great Style and selection to choose from, Lovely designs. Shopping is a super all round experience.
March 26, 2024
Reply from FatFace - CHELMSFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - CHELMSFORD 2
Hello, thank you for leaving us this 5* review. We are glad to hear of the great service you have received. We hope you enjoy your new items! Kind Regards TS
Customer Service
I returned an online purchase which was easy to do and no problems. Staff were helpful and polite with good customer service.
February 17, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear you have enjoyed using our service, and received great customer service. We look forward to welcoming you back soon!
Take care. -GM
Pleasant and helpful staff
I ordered a garment online and it arrived very fast. The staff in the Chelmsford store are always very friendly and try to be as helpful as they can. My daughter and I shop there a lot.
February 11, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly, and received great service in our Chelmsford store.
We look forward to welcoming you back soon!
Take care. -GM
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