From ordering to service in the Chelmsford store the process was faultless. The jacket is excellent and I am enjoying wearing it. Thank you.
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See what reviewers are saying
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
Company replied
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
Company replied
Haven’t received an email telling me it’s ready to collect from store yet. So as far as I know it’s not been delivered. Virtual Assistant said to wait 3-5 days but as bank holidays could take another... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.8
Excellent
141 reviews
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PayPal refunds are clunky and sizing a bit off.
I popped into the store to return an online order but was told that it couldn't be processed in store because I paid with PayPal, which was slightly annoying. Apart from that, the cashier was friendly and super helpful, and even packaged up and labelled my return for me so I could just drop it at the post office. My refund was quick once the parcel was received, it's just a shame the boots I ordered (size 6 as the website said they came up a little small and I'm usually a 5 1/2) were far too small!
January 25, 2024
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave your review.
We apologise for any inconvenience caused. Unfortunately, all orders placed online with PayPal or Klarna must be returned by post. We are unable to accept these returns in store.
Thank you for your feedback regrading sizing, we will be sure to pass this on for further consideration.
Take care. -GM
Easy to use website
Easy to use website. Easy to order. Received my order 4 days later. What’s not to love about that and Fat Face cloths are always well made easy to wear, wash and iron well.
January 31, 2024
Reply from FatFace - CHELMSFORD 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience with ordering on line
January 10, 2024
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The items were a Christmas present for…
The items were a Christmas present for my son
December 27, 2023
Reply from FatFace - CHELMSFORD 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ease to order over the internet
Ease to order over the internet. Choice of products and ease of delivery or collecting from my local store. Goods arrived before expected.
December 27, 2023
Reply from FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service free collection
Easy to order free delivery to local store. Friendly and efficient service ok store too.
December 4, 2023
Reply from FatFace - CHELMSFORD 2
Hello Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful staff
November 25, 2023
Reply from FatFace - CHELMSFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to purchase hopefully they will fit
November 25, 2023
Reply from FatFace - CHELMSFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always very pleasant and efficient when…
Always very pleasant and efficient when collecting my orders.
November 24, 2023
Reply from FatFace - CHELMSFORD 2
Good afternoon, Mr. White.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Chelmsford store.
Take care, JB
Helpful and efficient staff
November 20, 2023
Reply from FatFace - CHELMSFORD 2
Hello Clare
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service at the…
Great customer service at the Chelmsford shop as always. And my husband loves his jumper. His favourite!
November 11, 2023
Reply from FatFace - CHELMSFORD 2
Hi Junita
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to collect my order on Saturday…
Went to collect my order on Saturday but the store was closed all day due to staff sickness and I’ve now got to make another trip this weekend to collect.
Not great service
November 9, 2023
Reply from FatFace - CHELMSFORD 2
Hello Laura
Thank you for taking the time to leave your review.
I am sorry to hear that the Chelmsford store was closed for a period of time on the day you visited the store. Unfortunately, as I am sure you can understand, this was not a planned closure and due to sickness, the store could not be opened. Thankfully this was only for a short while on the day, and the Crew in store are all in good health now.
Thank you for your understanding.
Take care, LE
Easy to order for collection from shop.
November 3, 2023
Reply from FatFace - CHELMSFORD 2
Hi Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
GREAT QUALITY OF COAT AND FITS LOVELY
October 31, 2023
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Very pleased with my shoes delivery was…
Very pleased with my shoes delivery was very quick
October 27, 2023
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality clothing
Always great customer service. Returns never an issue. more With the demise of Debenhams and its many brands Fatface i feel could cater to slightly older age group. We do not all look great in skinny jeans/chinos
October 23, 2023
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great service and quick delivery to my…
Great service and quick delivery to my chosen store. Very pleased with my purchase.
October 16, 2023
Reply from FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
A great sales assistant in your…
A great sales assistant in your Chelmsford branch who sorted out my returns this week, without any hesitation. Professional customer service goes a long way, so well done Fat Face!
September 15, 2023
Reply from FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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