I visited Fatface this afternoon, Thursday 18th June around 3.30pm The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable en... See more
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Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the sto... See more
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Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
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Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.8
Excellent
145 reviews
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Quality clothing
Always great customer service. Returns never an issue. more With the demise of Debenhams and its many brands Fatface i feel could cater to slightly older age group. We do not all look great in skinny jeans/chinos
October 23, 2023
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great service and quick delivery to my…
Great service and quick delivery to my chosen store. Very pleased with my purchase.
October 16, 2023
Reply from FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
A great sales assistant in your…
A great sales assistant in your Chelmsford branch who sorted out my returns this week, without any hesitation. Professional customer service goes a long way, so well done Fat Face!
September 15, 2023
Reply from FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I really enjoyed shopping at Fat Face
I really enjoyed shopping at Fat Face , really nice staff
August 21, 2023
Reply from FatFace - CHELMSFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Exceptional Returns Policy.
Exceptional Returns Policy.
Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tracy or Fiona' can't recall name of lovely lady who served me.
Some big companies tell you if ordered online, return it online, which could be a hassle and takes a long time to be sorted.
August 11, 2023
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great customer service
Great customer service and quick delivery. Lovely quality product.
August 10, 2023
Reply from FatFace - CHELMSFORD 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – SK
Store is well laid out and staff are…
Store is well laid out and staff are really helpful and friendly. Fat face sizing is great and lots of clothing choice
August 12, 2023
Reply from FatFace - CHELMSFORD 2
Thank you for your review! We deeply appreciate your feedback and we hope to see you again soon! - RS
Reply from FatFace - CHELMSFORD 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great sale prices
Easy to order, nearly half priced dress, what’s not to like ….. and the usual smiley faces when I collected at my Chelmsford store :)
August 2, 2023
Reply from FatFace - CHELMSFORD 2
Good Morning Brenda, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Reply from FatFace - CHELMSFORD 2
Good Morning Janet, Thank you for your feedback the crew at the Chelmsford store. It is so wonderful to read about the great experience you had instore. Have a great day! - JW
Great service both online and in store.
July 30, 2023
Reply from FatFace - CHELMSFORD 2
Good Morning Andy,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
Helpful service on a product that…
Helpful service on a product that needed to be returned
July 28, 2023
Reply from FatFace - CHELMSFORD 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Holiday Wear
Bought Grandchildren T shirts on line for their up and coming holiday. Really easy procedure and arrived on time. The quality is second to none and the colours are gorgeous. The flamingo design and the turtle marine conservation are very original and kids loved them all.
July 22, 2023
Reply from FatFace - CHELMSFORD 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
I understand fatface and its style has…
I understand fatface and its style has suited mine for over 25years and if I make a mistake, they correct it. I don't want to shop for anything anywhere else. It's been that way for a long time. X
July 13, 2023
Reply from FatFace - CHELMSFORD 2
Good morning, Martin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chelmsford store.
Take care, JB
So helpful at this store
I went to change an item (a gift) at this outlet, discovered it hadn’t been purchased there but they couldn’t have been more helpful and changed the item anyway. So kind and attentive, I certainly didn’t feel like a nuisance, although I obviously was!
July 13, 2023
Reply from FatFace - CHELMSFORD 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Not particularly helpful staff
Not particularly helpful staff - one member is staff agreed to do an exchange and then another disagrees as the item had been bought online - really could have been more helpful and polite - not great! Chelmsford branch.
June 2, 2023
Reply from FatFace - CHELMSFORD 2
Hello, thanks for taking the time to leave a review.
I'm so sorry to hear that you've had this experience in store - I've passed your feedback on to the area manager for the Chelmsford store, and this will be fed back to the store accordingly.
If there is anything else we can assist with regarding this matter please email us at: customerservices@fatface.com.
All the best, LB
Reply from FatFace - CHELMSFORD 2
Hello Alison - thank you for taking the time to leave a review. Upon checking this I can see that your parcel arrived at the Chelmsford store on 06/05 so is ready for you to collect now!
You were sent an email to alert you of this on 06/05, and then a reminder email today, 11/05. We would always advise to check your junk folders as sometimes our emails can end up there!
I hope that helps and that you love your new items. All the best, LB
Reply from FatFace - CHELMSFORD 2
Good morning Stuart,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day!
JH
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