I visited Fatface this afternoon, Thursday 18th June around 3.30pm The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable en... See more
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Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the sto... See more
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Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... See more
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Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, United Kingdom
- 01245 266696
4.8
Excellent
145 reviews
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Staff in the shops are always very…
Staff in the shops are always very friendly and helpful
April 21, 2023
Reply from FatFace - CHELMSFORD 2
Hello Rosalie, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
I’ve bought FF clothes for many years…
I’ve bought FF clothes for many years now, mostly tops and knitwear I’ve never been able to wear dresses as I can’t find them to fit. However, this past year I have purchased four from FF, all the same style but different colours and patterns. I love them so much
April 18, 2023
Reply from FatFace - CHELMSFORD 2
Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELMSFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Still awaiting confirmation of delivery to store
Haven’t received an email telling me it’s ready to collect from store yet. So as far as I know it’s not been delivered.
Virtual Assistant said to wait 3-5 days but as bank holidays could take another 2 days so will find out Tuesday no doubt..
March 31, 2023
Reply from FatFace - CHELMSFORD 2
Hello Teresa,
Thank you for your feedback. I am so sorry to hear that you were not notified that your order arrived instore. I can confirm that your order is ready for collection from the store. Please again accept my apologies for any inconvenience this has caused for you. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
Great ordering and collection from store
March 26, 2023
Reply from FatFace - CHELMSFORD 2
Hi there,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase and our click and collect service.
Have a lovely day!
Take care, SK
Ordering on line wad brilliant and east…
Ordering on line wad brilliant and east and on returning some of the item the lady at the shop inChelmsford this am was professional and friendly
March 12, 2023
Reply from FatFace - CHELMSFORD 2
Hello Cathy, Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Take care – KS
Clothing is great quality
Clothing is great quality, better than most on the high street.
October 26, 2022
Reply from FatFace - CHELMSFORD 2
Thank you so much for your kind review. We really appreciate your comments and we are thrilled that you are happy with your order :) - RS
Staff in chelmsford store were…
Staff in chelmsford store were excellent at sorting out an admin problem
November 10, 2022
Reply from FatFace - CHELMSFORD 2
Hi Susy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like FatFace clothes
I like FatFace clothes. Specially for my office garments.
The materials and the design meets my taste. The service is friendly.
November 5, 2022
Reply from FatFace - CHELMSFORD 2
Good Morning Fatema
Thank you for your review.
I am so pleased to hear of your recent experience with us.
I hope you enjoy your new purchase.
Have a lovely weekend.
EP
Helpful and friendly
The ladies in Chelmsford Fatface always go over and above to help. One lady (Debbie?) packaged up and filled in the return for me when she couldn’t do the refund in the shop as I’d paid with PayPal. Very helpful and friendly
October 29, 2022
Reply from FatFace - CHELMSFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CHELMSFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Evi had lost my parcel for 7 days still…
Evi had lost my parcel for 7 days still hadn’t received it called your query help line and the call handler was extremely helpful and reassuring she re ordered my items and she kindly fast tracked them and items received in just a couple of days I’m really sorry but can’t remember her name but thank you so much
October 31, 2022
Reply from FatFace - CHELMSFORD 2
Thank you so much for your review. We are deeply sorry to hear that you had an issue with receiving your order the first time around, but we are happy to hear that we were able to turn this round. I have fed this back to our wonderful team in store for you :) - RS
Lovely friendly staff in Chelmsford…
Lovely friendly staff in Chelmsford branch. I’m a walking advert for Fatface !
November 5, 2022
Reply from FatFace - CHELMSFORD 2
Thank you for your wonderful review! We are thrilled to hear you love our products. Your comments will be fed back to our lovely crew in store - RS
When I visit my fat face Chelmsford store always welcomed with a friendly smile of greeting. Staff happy to help due to sister being in a wheelchair. Great variety of clothing choice
When I visit my fat face Chelmsford store staff always friendly and helpful and accommodating as sometimes I have my sister with me whose in a wheelchair
Alway good variety of choice in clothing
Only problem is I spend to much money
October 29, 2022
Reply from FatFace - CHELMSFORD 2
Thank you for such a lovely review. We are always on hand to help! This information will be shared with the crew in store :) - RS
The item a lovely printed yoke frill…
The item a lovely printed yoke frill long-sleeved top in pattern and brown good quality and fits wekj
August 6, 2022
Reply from FatFace - CHELMSFORD 2
Hi Gabrielle, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I had ordered my item which when received it was too large. I returned this to a shop and they said they were not able to now reorder this item as it was now on sale.
He checked that there was the next size down and advised me to order online. This I did and once I received the next size down, the original was returned to the shop who reimbursed me.
Very helpful. Thank you
September 7, 2022
Reply from FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Reply from FatFace - CHELMSFORD 2
Hello Susan
Thank you for your 5 star review.
Have a great day!
Take care, CT
Reply from FatFace - CHELMSFORD 2
Good Morning Kay!
Thanks for taking the time to leave a review. Hope you have the best day! Take care -KC
Staff were lovely and very helpful
Staff were lovely and very helpful, always a positive shopping experience at Chelmsford branch
August 21, 2022
Reply from FatFace - CHELMSFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and easy delivered on time
July 21, 2022
Reply from FatFace - CHELMSFORD 2
Hello Gary,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
Have a great day! DW
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