Fatface is a very good quality clothing outlet where their items are very well made and long lasting as they can be worn over and over again and never shrink of go out of shape when washed. Their clo... See more
Company replied

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Fatface is a very good quality clothing outlet where their items are very well made and long lasting as they can be worn over and over again and never shrink of go out of shape when washed. Their clo... See more
Company replied
I ordered Margot boots on line & collected & returned them to Colchester Fatface store - the boots were nice & good quality but just not for me. Colchester Fatface is a pleasure to visit. The staff... See more
Company replied
This was my first online order from FatFace. I was impressed with how easy and efficient the transaction went from start to finish. Communication was excellent and collected my parcel from the store w... See more
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Placing online order was easy and NHS discount was applied on already reduced price items,which was great!!!! Great communication through emails and timely delivery of click and collect. Store was inv... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
2/3 Trinity Street, CO1 1JN, Colchester, Essex, United Kingdom
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Easy ordering online and my order was delivered to my local Fat Face shop . Excellent communication as to when my order was ready for collection.
Jumper was as expected . Lovely colour and good quality .
Staff always lovely in my local store .

Reply from FatFace - COLCHESTER
Even though i love shopping at Fatface i am left very disappointed by the customer service.
I was promised an email to rectify an old voucher i have that would be repleced and 2 weeks later still waiting for my communication from customer services.......I will not call help line again as was waiting for over an hour with no joy..!!!!
Come on Fatface get your Customer Service up to scratch with your stores!!!

Reply from FatFace - COLCHESTER

Reply from FatFace - COLCHESTER
Love the jumper, great design and quality. Unfortunately the order was due in the store on Tuesday and was 2 days late, which was inconvenient. However, it was not the fault of the staff in store who were helpful and apologetic.

Reply from FatFace - COLCHESTER
Always has amazing clothing & gifts with great quality style and price :)

Reply from FatFace - COLCHESTER
As always the quality of clothes purchased was very good. Never been disappointed with Fat face. Prompt delivery.

Reply from FatFace - COLCHESTER
Helpful staff in local shop and great range of mens clothes

Reply from FatFace - COLCHESTER
Always easy to order and collect from store. Staff are really friendly and helpful.

Reply from FatFace - COLCHESTER
Although the pyjamas didn't fit me well, they were beautiful. Returning them to the shop was easy.

Reply from FatFace - COLCHESTER
Qick online delivery, easy returns and no quibble returning in store and staffreally helpful

Reply from FatFace - COLCHESTER

Reply from FatFace - COLCHESTER
Beautiful clothes and easy to buy online, particularly handy if you see something you love in store and need a different size than in stock.

Reply from FatFace - COLCHESTER
Very helpful and welcoming staff in Colchester fatface shop where I collected my dress. I asked if they minded if I tried it on in the fitting room, which was fine. Dress is lovely, the right weight of fabric and hangs nicely.

Reply from FatFace - COLCHESTER
The staff are so helpful, knowledgeable and friendly. Always greeted with a smile and hello.

Reply from FatFace - COLCHESTER

Reply from FatFace - COLCHESTER
Colchester staff always friendly- nice to see the same staff that now know me! Nice website, quick delivery.

Reply from FatFace - COLCHESTER

Reply from FatFace - COLCHESTER
The customer service was very good - both people I spoke to were friendly and helpful.

Reply from FatFace - COLCHESTER
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