Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... See more
Company replied
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The information about the deliveries was timely and accurate. The bags for the clothes were in good condition and sufficient to protect the goods in transit.
Company replied
Fat Face Cribbs Causeway has a great in store selection of their clothing ranges, both male and female. They accept online orders for collection, and this is a useful service I've used a number of tim... See more
Company replied
I now exclusively shop at Fat Face. The style and quality of the clothing is pretty much the best I've come across. The sizing is consistent from Season to season, and stuff from 10 years ago wear... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.8
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item bought not as expected yet quick…
Item bought not as expected yet quick return meant quick refund. Very happy! Did get item wanted and am very happy with it.
March 23, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Sizing perfect and great materials.
March 21, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Womens Rash top
Lovely product, which I had trouble finding elsewhere, at a great price. Communication for my chosen pickup location was great.
March 22, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent quality tee's
Excellent quality tee's
True to size,good fit.
Delivered to store in a few days. Great service
March 20, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Made 3 orders, enough to confuse staff
Made 3 orders, collected at store . Staff confused and couldn’t find the other cos some idiot checked in the wrong ones couldn’t be bothered to check the order numbers and shoved other parcels somewhere they couldn’t find. All was ordered for collection but some came through by the Royal Mail postman and Suggested that it must have been sent to my house. Showed them all emails that it was all for collection at store. Had to helped them work out the mystery of the missing parcels! So much for ordering loads, fat face Store and online couldn't cope more than one order! Be weary of ordering more than one parcel at the same time frame . Not doing it again.
February 18, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to post your review.
I do apologise that you had some issues when your orders were delivered to store. I have looked into this and I can confirm that you placed one of the orders on a standard delivery instead of click and collect and so this may have confused matters in store. I will however, be sure to pass on your comments for feedback to the team.
All the best, MM
went above and beyond to…
Staff (Emma) went above and beyond to help with ordering the item. She was also very helpful and friendly.
February 15, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Good quality easy collection from store
February 1, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and our Click and Collect service. We look forward to welcoming you back soon!
Take care.- GM
Staff always so great
I had a lot of items to return, the lady that served me was very patient and just so lovely.
January 12, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely trainers
January 5, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Couldn't be better!
Great customer service with both my purchases and returns. I bought some items in store and others online and the returns process was so straightforward and easy. And the items I have bought are gorgeous! Great quality, lovely clothing.
January 4, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Izzy
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear.
Take care, RL
I now exclusively shop at Fat Face
I now exclusively shop at Fat Face. The style and quality of the clothing is pretty much the best I've come across. The sizing is consistent from Season to season, and stuff from 10 years ago wears well and still looks good, even if I don't.
Customers service at the store in Cribbs Causeway is always top notch. As a disabled shopper, I occasionally use a wheelchair, when I do the staff couldn't be more helpful when I need assistance, offering advice on sizing and getting me possible matching items I hadn't spotted.
I don't need to go anywhere else. Thanks.
January 2, 2024
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello David,
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear. Take care, LE
Stylish
Well make stylish clothing with lots of size choices, friendly staff in shops where you can try stuff on and very good website.
December 30, 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Dave,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, RL
Saff very helpful
Staff very helpful, great prices in the sale. Good to be able to find a size six that's a true to size.
January 5, 2024
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the range of products
Love the range of products, always good quality, helpful staff. Unfortunately price inflation means I have to be more discerning and try to limit myself to items in one colour rather than buying items I like in more than one colour as I've often done in the past.
December 8, 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find our crew in our Cribbs Causeway store to be so friendly. I will be sure to pass on your comments to the team.
All the best, MM
Very polite,professional staff,quickly…
Very polite,professional staff,quickly helped to get things sorted.
December 6, 2023
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.