I was served by the most helpful Assistant I have ever had the pleasure meeting. As a male shopper, returning female clothing for my wife, I was a more than a little anxious. Maxine professionally to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy to use website with selection of where you wish to collect your order. Delivered very quickly to local store with easy pick up. Item was just a small square scarf, but just what I needed t... See more
Company replied
I went to an outlet having looked online only to be told you won’t get what’s online at these outlets. It’s an online outlet. Very disappointing
Company replied
Visited the Dalton Park store yesterday Sunday 23rd and what a pleasant experience. After visiting a good few other stores where the staff seemed as miserable as the weather and then walking into Fatf... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 69/71 Dalton Park, SR7 9HU, Murton, County Durham, United Kingdom
- 01915 264712
4.7
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love quality and designs at Fatface…
Love quality and designs at Fatface particularly with tops
June 7, 2026
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to use website. Great service.
Very easy to use website with selection of where you wish to collect your order. Delivered very quickly to local store with easy pick up.
Item was just a small square scarf, but just what I needed to finish off an outfit.
June 7, 2026
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Painless transaction!!
I was served by the most helpful Assistant I have ever had the pleasure meeting. As a male shopper, returning female clothing for my wife, I was a more than a little anxious. Maxine professionally took charge of the situation, and guided me to a successful outcome. She was knowledgeable, very polite and highly skilled in making the transaction simple, clear and painless. First class service!! Thank you so much!!
June 2, 2026
Unprompted review
Reply from FatFace - DALTON PARK
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Happy with service received
Happy with service received, ordered jacket in sale online and delivered to store for collection, very fast and efficient service
May 5, 2026
Reply from FatFace - DALTON PARK
Hello, thank you for your review. I am pleased to hear of your positive experience. Have a great day! Take care, CM
Disappointed …
I went to an outlet having looked online only to be told you won’t get what’s online at these outlets. It’s an online outlet. Very disappointing
May 5, 2026
Reply from FatFace - DALTON PARK
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Everything went smooth and fast staff…
Everything went smooth and fast staff was very helpful.
May 1, 2026
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Eventually got what I wanted
Eventually got what I wanted, a combination of my online order mistakes and delay in receiving refunds for my returns. Overall good experience with customer services and the outlet shop at Dalton Park
January 24, 2026
Reply from FatFace - DALTON PARK
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Easy to order
Easy to order. Free delivery to local store.
Items of excellent quality
Well recommended
January 12, 2026
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
staff extremely helpful here.
The staff extremely helpful and took time to show us other tops we had missed when looking. Came home satisfied with info of online shopping as well, we made 4 purchases and got the size we wanted on line for one top. Would highly recommend
January 12, 2026
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality shirt dispatched to…
Excellent quality shirt dispatched to the local branch very efficiently and I was kept in the loop at all times.
December 28, 2025
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought this for my daughter for…
I bought this for my daughter for Christmas ,they look really nice ,it was so easy to collect,only trouble is it's very hard to get parked at Dalton Park
December 5, 2025
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Maxine was helpful
Maxine was helpful, honest and very pleasant , excellent service.
November 11, 2025
Unprompted review
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always realy friendly and helpful…
As always realy friendly and helpful shop. Nothing is ever a bother and happy with it. Thanks maxine
November 11, 2025
Unprompted review
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality
Ordered items very easily all delivered to store emails sent regularly with updates on my order
October 31, 2025
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Above and beyond.
We went to Fatface at Dalton Park Seaham, whilst we were in there Maxine the assistant really stood out with her helpfulness, we could not fault her as she went above and beyond resulting in the best possible outcome for us. We will be using this store again, thank you Maxine for your helpfulness.
October 21, 2025
Unprompted review
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Asked to review an item ordered 30…
Asked to review an item ordered 30 August with collection date 02 September-email on 2nd advising of delay- no further email and item still not available for collection - hopefully item will be ready within next few days, who knows?
September 7, 2025
Reply from FatFace - DALTON PARK
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
The person who served me both times at…
The person who served me both times at the till was lovely, really chatty and helpful and seemed like a positive person which is exactly what I needed
August 31, 2025
Reply from FatFace - DALTON PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.