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FatFace - DALTON PARK Reviews 123

TrustScore 4.5 out of 5

4.7

Unit 69/71 Dalton Park, SR7 9HU Murton, County Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was served by the most helpful Assistant I have ever had the pleasure meeting. As a male shopper, returning female clothing for my wife, I was a more than a little anxious. Maxine professionally to... See more

Company replied

Rated 5 out of 5 stars

Very easy to use website with selection of where you wish to collect your order. Delivered very quickly to local store with easy pick up. Item was just a small square scarf, but just what I needed t... See more

Company replied

Rated 4 out of 5 stars

I went to an outlet having looked online only to be told you won’t get what’s online at these outlets. It’s an online outlet. Very disappointing

Company replied

Rated 5 out of 5 stars

Visited the Dalton Park store yesterday Sunday 23rd and what a pleasant experience. After visiting a good few other stores where the staff seemed as miserable as the weather and then walking into Fatf... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 69/71 Dalton Park, SR7 9HU, Murton, County Durham, United Kingdom

  • 01915 264712

4.7

Excellent

TrustScore 4.5 out of 5

123 reviews

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Rated 3 out of 5 stars

I so wanted to love this dress

I so wanted to love this dress, but it wasn’t for me. The wrap on the skirt falls in a very strange way and it just looks like a sack on me unfortunately. Returning it.

August 25, 2025
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Reply from FatFace - DALTON PARK

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Stone wash jeans

Easy ordering fantastic product really good quality
Excellent service when collecting in store

August 21, 2025
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Maxine was great

Maxine severed us. She was absolutely lovely, surprisingly has the same name as my mum who I was with. The store looked great, fantastic sale going on. Maxine was great and took good care of us. Made it a pleasurable experience will be back due to how good her serivce was.

August 4, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff couldn't believe the…

Friendly staff couldn't believe the prices of the clothing said to maxine its cheaper to buy clothing and household goods than it is to buy food

August 5, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The sale was a must and Lewis

The sale was a must and Lewis, extremely helpful and friendly at Dalton Park North East. Thank you Lewis!

July 19, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service from Maxine…

Excellent customer service from Maxine in the Dalton Park outlet store at a very hectic point of sale. Cheers for your kind help.

July 15, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service...lovely staff a very…

Great service...lovely staff a very simple and efficient process 👏

July 6, 2025
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent quality.

Excellent quality.

June 11, 2025
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I visited the store on Saturday

I visited the store on Saturday, Ciara the sales assistant was a very pleasant & polite young lady who helped me with what I was after. Nothing was too much trouble, she was very helpful.

May 3, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service

Excellent service today from Ciara at Dalton Park store thank you. Lots of lovely clothes too, both my husband and I made purchases. Hope to be back again soon.

May 5, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Holiday Bargains

Got some bargain holiday wear at the FatFace outlet with proper friendly service from Maxine

April 22, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent shop and service

Excellent shop and service. Maxine at the Dalton Park store was lovely

April 21, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great job

Maxine was very courteous and friendly. She made the experience effortless.

March 31, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

Rated 5 out of 5 stars

FatFace Dalton Park

Bought a lovely holiday dress and linen trousers at the local outlet store , great price , great quality and staff in the store were very friendly and helpful

March 24, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dalton Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fantastic pleasant experience at Fat…

Fantastic pleasant experience at Fat Face Dalton Park. I purchased a top and was served by the lovely Maxine who was colorful in every way. I can honestly say that her warm and friendly manner cheered me up no end. She also served my friend who was equally taken with the service from Maxine. She was chatty, friendly and efficient. We left the shop with smiles on our faces. Rarely have I encountered someone who clearly enjoys their job so much and contributes greatly to an overall pleasant and enjoyable shopping experience.

March 21, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dalton Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fantastic service from Maxine today in…

Fantastic service from Maxine today in the FatFace store at Dalton Park. Polite, helpful and a pleasure to chat to. First time shopping in the store, we will be back!

March 21, 2025
Unprompted review
FatFace - DALTON PARK logo

Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dalton Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Cotton cardigan with 10% cashmere

My wife has been looking for a beige cotton cardigan all winter and finally found a really good one with 10% cashmere. Very pleasant shop, always enjoyable to shop in Fatface. Only one of these cardigans left in the sale and it just happened to be the right size and at a very good price. We were served by a very pleasant lady called Maxine.

March 18, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fabulous service from Maxine today.

Fabulous service from Maxine today.
Always great offers in store and I only shop at the outlet, compared to main stores now.

March 18, 2025
Unprompted review
FatFace - DALTON PARK logo

Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dalton Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Dalton Park Excellent all round.

We shopped at Dalton park, we found the shop beautifully clean and tidy with sizes of items easy to find. We were served by John who went out of his way to make sure we had a pleasant experience, he even went to the stock room to look for tshirts in the size we required, very patient and friendly. We would of bought 3 tshirts but bought 6 due to Johns help 5* all round 😁

March 8, 2025
Unprompted review
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Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT

Rated 5 out of 5 stars

Lovely Experience

Maxine was extremely friendly and helpful and couldn't do enough for us. Maxine was pleasant to pass the time of day with at the till after finding some lovely bargains in the sale today at the Daulton Park outlet. It all makes for a lovely experience. Thank you, Maxine. I love my pale blue cardigan.

March 3, 2025
Unprompted review
FatFace - DALTON PARK logo

Reply from FatFace - DALTON PARK

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dalton Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

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