I was served by the most helpful Assistant I have ever had the pleasure meeting. As a male shopper, returning female clothing for my wife, I was a more than a little anxious. Maxine professionally to... See more
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Very easy to use website with selection of where you wish to collect your order. Delivered very quickly to local store with easy pick up. Item was just a small square scarf, but just what I needed t... See more
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Visited the Dalton Park store yesterday Sunday 23rd and what a pleasant experience. After visiting a good few other stores where the staff seemed as miserable as the weather and then walking into Fatf... See more
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Fantastic pleasant experience at Fat Face Dalton Park. I purchased a top and was served by the lovely Maxine who was colorful in every way. I can honestly say that her warm and friendly manner cheered... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 69/71 Dalton Park, SR7 9HU, Murton, County Durham, United Kingdom
- 01915 264712
4.7
Excellent
123 reviews
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I love the kids quirky clothes
I love the kids quirky clothes and good material. Very good quality. The staff are super friendly.
August 18, 2023
Reply from FatFace - DALTON PARK
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Love the Harlow Jeggings
Love the Harlow Jeggings, perfect fit and 3 lovely colours. Wash well.
Didn’t receive email confirming order delivered to shop so waited 3 days longer.
August 6, 2023
Reply from FatFace - DALTON PARK
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care – KS
What a great experience in your Dalton…
What a great experience in your Dalton Park store when I shopped there on 13/08/23. I was served by your colleague Aidan, what a friendly and helpful young man. He helped me find the item I wanted and I even bought other items because of his fantastic customer service skills. What an asset you have.
August 12, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Good Afternoon Julie, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! I will make sure this feedback gets passed on. Have a great day! - JW
Excellent service both in store and at…
Excellent service both in store and at the checkout. Don’t know the lads name but he was excellent, both on the shop floor and at the checkout. Knew the price of the products and was pleasant, friendly and efficient. His service would encourage my wife and I to return
August 12, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Good Morning Jayne, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I will make sure to feed this back to them! Have a great day - JW
Love fatface
Love fatface, nothing is too much trouble. Staff are lovely and helpful.
August 10, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Good Morning Marie, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! - JW
Lovely happy staff
Visited the Dalton Park store yesterday Sunday 23rd and what a pleasant experience. After visiting a good few other stores where the staff seemed as miserable as the weather and then walking into Fatface where the staff were happy and laughing was like a breath of fresh air. I was served by a lovely young man who was very friendly and helpful. Thank you to the Fatface staff who made my day yesterday, keep on smiling
July 23, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Good morning, Tina
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dalton Park store.
Take care, JB
Assistant very helpful and pleasant
Assistant Aidan very pleasant and helpful offering to look for item ( back of shop) in size needed without being asked ,as he heard us discussing what we were looking for.
July 20, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Thank you for your feedback regarding your recent visit to our Dalton Park store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Always top quality clothing and most…
Always top quality clothing and most importantly, sizing is always right!
July 8, 2023
Reply from FatFace - DALTON PARK
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Never had the size we wanted but was…
Never had the size we wanted but was very helpful in helping us get to order the size online came in a couple of days.
May 22, 2023
Reply from FatFace - DALTON PARK
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely young women who work on the…
Lovely young women who work on the tills and shop floor. Think I caught one of their names to be Rebecca. Very polite and helpful. Have shopped here a couple of times and have no bad comments. Shame to see the young man who used to work there when I went in at Christmas time is no longer there, very polite and friendly young man.
Good shop because of the young staff👍
May 13, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Thank you for taking the time to leave a review. I hope that we can provide a 5 star service next time! We would love to hear your feedback. CD
Received an email to say parcel had…
Received an email to say parcel had been despatched and to wait for collection email. The collection email never arrived.do after waiting 10 working days I luckily I contacted customer services who advised the parcel needed to be collected the next day or it would be returned 🤦
May 8, 2023
Reply from FatFace - DALTON PARK
Thankyou for taking time to leave us a review, we are very sorry to hear you were not notified of collection. I can see you are in touch with our customer service department and if there is anything further we can do please do let us know. The store will hold the order for you for 14 days. All the best, BP
Really helpful staff
May 9, 2023
Reply from FatFace - DALTON PARK
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Top arrived in shop within a couple of…
Top arrived in shop within a couple of days, it was lovely but I had to return it as was too big as I'd had to order a size up as my normal wasn't available. Staff were lovely and very helpful. I have used Fat face many times!
April 20, 2023
Reply from FatFace - DALTON PARK
Good afternoon, Janice
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dalton Park store.
Take care, JB
Easy to order and prompt delivery to…
Easy to order and prompt delivery to shop ,unfortunately had to return jumper was way too big for the size but had no problem returning garment to shop and so now have ordered a smaller size fingers crossed it will be ok .staff were really helpful and pleasant so no complaints
April 17, 2023
Reply from FatFace - DALTON PARK
Good afternoon, Les
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I'm glad you found our returns process hassle free We hope you continue to enjoy shopping with us.
Take care, JB
Bought 3 bargain quality jumpers…
Grabbed some bargain quality jumpers and good customer service from Hayley @ Dalton Park Store
April 12, 2023
Unprompted review
Reply from FatFace - DALTON PARK
Good afternoon, Ian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dalston Park store.
Take care, JB
Reply from FatFace - DALTON PARK
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Reply from FatFace - DALTON PARK
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
A very friendly service by a very…
A very friendly service by a very personable person.
December 26, 2022
Unprompted review
Reply from FatFace - DALTON PARK
Good Morning
Thank you for your review and for sharing your recent experience in store with us. Please be assured that this will be passed onto the crew members involved for you.
Have a lovely week.
EP
The staff were incredibly sweet and…
The staff were incredibly sweet and helpful. They were so kind and chatty it was such a great experience it made my day 😊
December 23, 2022
Unprompted review
Reply from FatFace - DALTON PARK
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Perfect staff
I visited your dalton park store today 22/12/22 the young man with strawberry blonde hair was so nice and helpful he had time to help me and wrap the items separately for me I felt like I was a valued customer I will return in the new year for more purchases
December 22, 2022
Unprompted review
Reply from FatFace - DALTON PARK
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
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