Found what I was looking for online, easy to order with a very quick delivery time. Item arrived but much too big so ordered two sizes down - took original jacket back where there was no problem gett... See more
Company replied
Location
Switch locationUnit B The Orchards Centre, RH16 3QH Haywards�Heath, West Sussex, GB
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See what reviewers are saying
I was able to find three new tops for myself during the promotion (20% off I think) and the shop was well organised, I was able to try the tops on first. The sales assistant was cheerful and friendly... See more
Company replied
Bought item online through M&S, unfortunately too big and sold out. Looked up Fatface site and found correct size at discounted price. Dispatched swiftly and delighted with purchase. Staff at Fatface... See more
Company replied
There was 2 young lady assistants when I last shopped in store. Both where absolutely brilliant very happy to help and with a lovely smile 😊 which our days is unusual. The whole shop floor was very... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B The Orchards Centre, RH16 3QH, Haywards�Heath, West Sussex, United Kingdom
- 01444 416504
4.8
Excellent
152 reviews
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Amazing service
Was shopping in your Hayward’s Heath store and witnessed a lovely member of staff giving great customer service to a chap who was really struggling to find a pair of trousers that fit,she was very natural, attentive and was determined to find him something. It’s very refreshing to see a member of staff that genuinely care. I believe her name was Clare.
September 21, 2022
Unprompted review
Reply from FatFace - HAYWARDS HEATH
Hi Elaine, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! Take care, - ES
Good range nice staff
Good range of stock and staff always cheerful and helpful which makes visiting good 🙂
September 4, 2022
Reply from FatFace - HAYWARDS HEATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Reply from FatFace - HAYWARDS HEATH
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff and beautiful…
Lovely helpful staff and beautiful clothes. Clean spacious changing rooms.
August 10, 2022
Reply from FatFace - HAYWARDS HEATH
Hi Lynne
Great to hear you had a good experience visiting our Haywards Heath store and you were helped by the team there. We will pass this on. MJ
Excellent friendly service
I enjoy visiting the Haywards Heath store. The ladies are so friendly and helpful. Nothing is too much trouble, my size wasn’t on the shop floor but the member staff found me one from the stockroom. Excellent service
August 10, 2022
Reply from FatFace - HAYWARDS HEATH
Hi there
Thank you for rating us so highly. So pleased you received the service you did at Haywards Heath. We will make the team there aware of your feedback. MJ
It’s always a great experience shopping…
It’s always a great experience shopping in fatface, especially in the Haywards Heath branch. The staff there are exceptionally helpful and friendly. So thank you Alison, Kate and Caroline
August 9, 2022
Unprompted review
Reply from FatFace - HAYWARDS HEATH
Good Afternoon Karen
Thank you for your review.
I am so pleased to hear of your recent experience in our Haywards Heath store. Please be assured that I will pass this onto the crew members involved for you.
EP
Reply from FatFace - HAYWARDS HEATH
Hi Gary, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Board shorts
Wanted to buy women's board shorts to use for swimming but not available in smaller stores. Internet was required and ordered them successfully, arriving very quickly.
They work very well for me with a pleasant pattern, sea floral, in contrast to mens, often bolder and more hefty styles.
July 25, 2022
Reply from FatFace - HAYWARDS HEATH
Good afternoon,
Thank you for your 5* review about your new board shorts. It is great to read such positive comments.
Have a great day!
Take care, EG
Very helpful and friendly staff
June 28, 2022
Reply from FatFace - HAYWARDS HEATH
Good Afternoon Richard
Thank you for your review.
I am so pleased to hear of your recent experience in our Haywards Heath store, I have passed this onto the crew members involved for you.
EP
Always love fat face clothes xx
May 27, 2022
Reply from FatFace - HAYWARDS HEATH
Good morning Barbara,
Thank you for leaving us this review about your shopping experiences with us, it's great reading such positive comments about the products you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
All good
All good - efficient service and good quality clothes. Sadly two items didn't suit me and the third item I couldn't justify spending that much money on unfortunately. Fat Face are great though! Returns were efficiently processed and staff were lovely.
May 23, 2022
Reply from FatFace - HAYWARDS HEATH
Hello Sue
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. I'm sorry to hear the items did not meet your expectations.
If there is anything we can support with in the future, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Have a great day!
Take care, LA
Fat Face blouse
Was kept informed . My package arrived on time. The blouse was lovely as expected
May 5, 2022
Reply from FatFace - HAYWARDS HEATH
Hi Elaine,
Thank you for your 5* review. We are pleased to hear that you are happy with our service. Many thanks-AB.
The staff of Haywards Heath Fat Face…
The staff of Haywards Heath Fat Face are lovely and very helpful with me today.
May 2, 2022
Unprompted review
Reply from FatFace - HAYWARDS HEATH
Hi Janielyn, Thank you for your lovely review on the Haywards Heath store - this is wonderful! Take care, LE
Excellent service in the Haywards Heath…
Excellent service in the Haywards Heath store. They did not have my size in store but ordered for me and was delivered quickly.
April 12, 2022
Reply from FatFace - HAYWARDS HEATH
Hi there,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the service you received when ordering in our Haywards Heath store.
Have a wonderful afternoon - DW
Always happy to shop at Fat Face in…
Always happy to shop at Fat Face in Haywards Heath. It is one of my favourite shops.
March 30, 2022
Reply from FatFace - HAYWARDS HEATH
Good afternoon,
Thank you for your review.
It is lovely to hear such positive feedback about our Haywards Heath store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon - EG
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