Latest purchase from Fat Face was a maxi skirt in their sale. I’m happy with colour,style and service. I ordered online, picked up from store, tried on in store and brought it home. A satisfied custo... See more
Company replied
Location
Switch locationUnit 27 The Springs, Thorpe Park Approach, LS15 8GG Leeds Thorpe Park, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, pa... See more
Company replied
Selected order on line for click collect, was easy to follow and requested Springs Thorpe Park. Recieved various emails on transit, of item and collected 3/4 days later. The quality of fat face clothi... See more
Company replied
I like the quality of the clothes. The sizes are a bit difficult to gage in comparison to other companies, it seems to run a bit small but that is not unusual for a European company (and considering t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 27 The Springs, Thorpe Park Approach, LS15 8GG, Leeds Thorpe Park, West Yorkshire, United Kingdom
- 01132 609465
4.7
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Start to finish
Start to finish, excellent online service, whilst all around falls down.
January 1, 2023
Reply from FatFace - LEEDS THORPE PARK
Hi Robert, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff are friendly and helpful
Staff are friendly and helpful.
Looking for ways to improve the customer’s experience
December 15, 2022
Reply from FatFace - LEEDS THORPE PARK
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
10/10
The staff were extremely friendly and very helpful in assisting me in finding a gift for my girlfriend. They showed me the newest things and the most popular things along with other items and accessories that would match the dress I ended up getting really well
September 23, 2022
Unprompted review
Reply from FatFace - LEEDS THORPE PARK
Good afternoon, Fraser
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Leeds store.
Take care, JB
Beautiful soft cardigan in a neutral…
Beautiful soft cardigan in a neutral grey that goes with everything. Good fit.
September 16, 2022
Reply from FatFace - LEEDS THORPE PARK
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Always friendly,welcoming and happy to…
Always friendly,welcoming and happy to assist.
September 2, 2022
Reply from FatFace - LEEDS THORPE PARK
HI Deirdre, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service
Tha dress I wanted was saved for me
Adele black. Lovely! The one I ordered online was too big, this one, a size 10 was perfect.
September 8, 2022
Reply from FatFace - LEEDS THORPE PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good product competivly priced with…
Good product competivly priced with quick delivery.
September 6, 2022
Reply from FatFace - LEEDS THORPE PARK
Hello Andrew,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and hope you're looking forward to shopping instore again-we can't wait to see you!
Have a great day!
Take care, CT
FatFace shop assistants always helpful
August 27, 2022
Reply from FatFace - LEEDS THORPE PARK
HI Tish, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LEEDS THORPE PARK
Good afternoon, Sarah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Leeds store.
Enjoy the rest of your day and stay safe. JB
Great service as always from Fatface
Ordered the wrong size online, so returned them to my local store. The staff were very helpful, polite and made the process very easy and quick. They also re-ordered the correct sizes and we’re delivered to my house within a couple of days. I’ve been buying clothes from Fatface for years now and they never disappoint.
June 15, 2022
Reply from FatFace - LEEDS THORPE PARK
Good morning, Jason
Thank you for leaving us this review about your online and instore shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Enjoy the rest of your day! JB
Girlfriend jeans are ace
So pleased that I have now found jeans that fit and are comfortable. Girlfriend jeans by FatFace are brilliant.
March 15, 2022
Reply from FatFace - LEEDS THORPE PARK
Hello Glenys,
Thank you for leaving your feedback.
I am so pleased to hear that you are a fan of our Girlfriend jeans! We hope you get so much wear out of them and they become a great edition to your everyday wardrobe!
Have a great day!
Take care, CT
Reply from FatFace - LEEDS THORPE PARK
Hiya, thank you for the 5-star review, have a lovely rest of the day. Take care, LM
Good service
Bought a couple of items today at Colton Springs branch, excellent value, and as on previous occasions, excellent helpful service and with a smile.
March 3, 2022
Unprompted review
Reply from FatFace - LEEDS THORPE PARK
Hi Bryan
So pleased to you had another great shopping experience at Colton Springs. I will pass your comments onto the team there.
Enjoy your weekend
MJ
Great customer service in my favourite…
Great customer service in my favourite store (The springs Leeds) Always here lovely friendly staff .my young daughter loves shopping there with me.
December 31, 2021
Unprompted review
Reply from FatFace - LEEDS THORPE PARK
Good Morning!
I'm so happy to read what a positive experience you had in the Leeds store. I will be sure to pass this on to the wonderful team.
I hope you have a great day! CA :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.