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FatFace - LINCOLN Reviews 

168
•
TrustScore 5 out of 5

4.8

305/306 305-306 High Street, LN5 7DR Lincoln, Lincolnshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I don’t know the name of the young lady that helped me in choosing the dress that I bought Long blonde hair and quite petite . I had two dresses one did not fit , and she offers to check online . Th... See more

Company replied

Rated 3 out of 5 stars

Went into store to look for an item I had seen online, I asked a member of staff and she advised me they didn’t have it in but I could order online for £2.50 which was ok as normal postage was £4 We... See more

Company replied

Rated 4 out of 5 stars

The staff at Fatface are always friendly and service is with a smile. The shoes I ordered aren’t quite as comfy as I was hoping for hence the 4 stars, but they they are a lovely colour and will go wi... See more

Company replied

Rated 5 out of 5 stars

I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom

  • 01522 589230

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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4.8

All reviews

(168)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous friendly staff

Fabulous friendly staff. Effortless transaction, quality product

May 7, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Very nice shop assistant’s.

Very nice shop assistant’s.

May 9, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Friendly and helpful staff

Great service.

May 6, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Excellent service

Excellent service, staff friendly and knowledgeable about product ranges. My favourite branch of Fat Face

April 25, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A lovely skirt well made

A lovely skirt well made and nice fabric. Not sure why it was £55 in the Lincoln store but £35 on line, of course I bought it online and was still £15 in profit after postage .. Happy with my purchase and saving

May 1, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Customer service and delivery to the…

Customer service and delivery to the store was perfect, as were the staff in the shop with a warm friendly greeting.

April 28, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A great place to shop

Easy to find something I liked.
The staff are always friendly and helpful too.

April 28, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff at Lincoln Fatface were so…

The staff at Lincoln Fatface were so very helpful and polite.They made the whole experience of buying a dress easier.

April 19, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Online order, simple, easy process

Items delivered to store for pick up quickly. Returns process nice and easy. Credit back into account next day.

April 7, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent store, brilliant staff!

Excellent store, excellent service.
The staff in this store were so helpful, I went back an hour later and made another purchase 😁.
Joking aside the staff in this store really do make the shopping experience a pleasure. Thank you especially to Finn .

April 10, 2026
Unprompted review
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Me and my mum went in as she had seen a jumper that she thought I might like however there was only one size out. One of the workers there, Xena, helped us by looking in the back and then later helped us order one online! Haven’t tried it on yet but excited to when it gets here.

March 14, 2026
Unprompted review
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service!

I visited to buy some jeans today. The staff were really friendly & helpful, especially Mae. I couldn't decide on a purchase immediately but when I went back, she remembered & found the ones I'd tried on! Will return- thank you.

March 6, 2026
Unprompted review
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Item fits me well & was available for…

Item fits me well & was available for collection the next day

February 23, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service friendly staff

Great service friendly staff

February 21, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always full marks!

Always full marks!

January 6, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A great company

A great company
Love the selection of clothing and accessories available
Friendly and kind staff
Easy returns
Comfortable setting
Store very nicely presented

December 24, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Difficult to find but I succeeded and…

Difficult to find but I succeeded and am very happy with my purchase.

December 7, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Bought as part of a present

Bought as part of a present , pleased with the quality of the bag and pretty pattern . Very pleasant lady member of staff when I collected it completed the experience

December 2, 2025
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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