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FatFace - LINCOLN Reviews 

155
TrustScore 5 out of 5

4.8

305/306 305-306 High Street, LN5 7DR Lincoln, Lincolnshire, GB


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Rated 5 out of 5 stars

Everything about this shop. The clothes ,the price the ease of buying on line and particularly the staff in uyour Lincoln shop where I collected my parcel.

Company replied

Rated 5 out of 5 stars

I saw a beautiful Summer dress which I liked the look of but thought that it would no longer suit me, now being of a certain age! I tried it on and showed it to assistant May who encouraged me... See more

Company replied

Rated 5 out of 5 stars

I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more

Company replied

Rated 3 out of 5 stars

The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom

  • 01522 589230

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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1-star

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4.8

All reviews

(155)

13,590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Online order, simple, easy process

Items delivered to store for pick up quickly. Returns process nice and easy. Credit back into account next day.

April 7, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent store, brilliant staff!

Excellent store, excellent service.
The staff in this store were so helpful, I went back an hour later and made another purchase 😁.
Joking aside the staff in this store really do make the shopping experience a pleasure. Thank you especially to Finn .

April 10, 2026
Unprompted review
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Me and my mum went in as she had seen a jumper that she thought I might like however there was only one size out. One of the workers there, Xena, helped us by looking in the back and then later helped us order one online! Haven’t tried it on yet but excited to when it gets here.

March 14, 2026
Unprompted review
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service!

I visited to buy some jeans today. The staff were really friendly & helpful, especially Mae. I couldn't decide on a purchase immediately but when I went back, she remembered & found the ones I'd tried on! Will return- thank you.

March 6, 2026
Unprompted review
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Item fits me well & was available for…

Item fits me well & was available for collection the next day

February 23, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service friendly staff

Great service friendly staff

February 21, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always full marks!

Always full marks!

January 6, 2026
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - LINCOLN logo

Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A great company

A great company
Love the selection of clothing and accessories available
Friendly and kind staff
Easy returns
Comfortable setting
Store very nicely presented

December 24, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Difficult to find but I succeeded and…

Difficult to find but I succeeded and am very happy with my purchase.

December 7, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Bought as part of a present

Bought as part of a present , pleased with the quality of the bag and pretty pattern . Very pleasant lady member of staff when I collected it completed the experience

December 2, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

Good clothing, but delivery will take a while.

The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow.

Just be aware that if you buy items that you buy online for shop delivery will not arrive on time. It's happened the past 3 times now and usually arrives several days after the initial date. So if your buying for a specific event give yourself some extra time.

October 13, 2025
Unprompted review
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Reply from FatFace - LINCOLN

Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE

Rated 5 out of 5 stars

Delivered to store one day early

Delivered to store one day early. Easy to collect

October 11, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Having bought in store and on line I…

Having bought in store and on line I have always been delighted with my purchases. Delivery spot on. As long as you know your Fat Face sizing (as all stores seem to have slightly different sizing) on line purchases very efficient. I love their products.

September 9, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Soon arrived and collected from shop

Soon arrived and collected from shop. No problems

September 1, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great Service

Great service, in-store collection is very convenient and quick. Quality of shirts and shorts remains excellent.

August 21, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

beautiful unusual trousers

I bought these beautiful trousers because the material is an unusual mix of cream and wine, hangs lovely and doesn’t crease. They have a very comfortable waist and do not cut in when sitting down. I’m usually a 10 but size 8 was perfect as a lot of give in the waist.
They can be for a day at the beach or dressing up for a function with a pretty top. I am 5’ 1” and I bought a Short size 8. Plenty big enough. I wear them with a wedge heel. The fit is perfect. The price is a little more than I would normally spend but SO worth it

June 23, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent clothing and service

I bought some jeans on line which my wife picked up in the shop. To my delight they were too big, indicating somewhat successful dieting prowess. She returned them for the next size down. No quibble at all. The money was quickly refunded and these jeans fitted exceptionally. The fabric is reassuringly heavy and the stitch work and detail amazing. Bang on!

June 19, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service and quality clothes

Great service and excellent quality

June 21, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Item not received

Item not received. Item bought online when it didnt arrive in expected time frame i went in store. On arrival i was told to pay for a replacement before they would cancel. This left me £84 down for a t-shirt. Then, after taking my money they told me there were problems cancelling, I asked for a refund but my initial online purchase has not yet been refunded so I have paid for an item i never received. Very poor all round and will not use again.

June 9, 2025
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Reply from FatFace - LINCOLN

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

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