Amy in the lincoln store was so lovely and helpful, she really couldn't do enough to help me, I went into the shop really grumpy and I came out smiling with my bag of lovely new clothes, nice to see a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more
Company replied
Staff are always exceptionally helpful. My returns were speedily dealt with and I am almost always able to find a new item.
Company replied
The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom
- 01522 589230
4.8
Excellent
147 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy all round
Easy ordering online. Swift delivery to store and easy pick up. Lovely quality clothing. Always great service from Donna and the staff at the Lincoln shop
April 23, 2024
Reply from FatFace - LINCOLN
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
My favourite shop
Excellent quality and value, friendly helpful staff, my favourite shop.
March 27, 2024
Reply from FatFace - LINCOLN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Collection from store
Great customer service as always and waiting to collect from store was very fast. Thanks :)
March 19, 2024
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful staff and enjoyable in store experience
Staff are always friendly and helpful.
I phoned to check if had top in store, there was and staff put to one side for me.
I prefer to see products in store and tend to spot something you'd overlook online
March 20, 2024
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lincoln shop is fab
Lovely, friendly service by Hatty in the Lincoln branch. The staff are always really nice and helpful every time we visit the store.
February 10, 2024
Unprompted review
Reply from FatFace - LINCOLN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Faulty Item
I wanted to return a faulty bag that I have had for a while. Amanda in the Lincoln branch could not have been more helpful, giving me a partial refund when they could have just sent me on my way.
February 9, 2024
Unprompted review
Reply from FatFace - LINCOLN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - LINCOLN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - LINCOLN
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous service
Really helpful and friendly staff. Nothing is to much trouble. Clothing quality is excellent and wears and washes well.
January 4, 2024
Reply from FatFace - LINCOLN
Hello Anne
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, RL
Customer service was excellent
Customer service was excellent. Didn’t feel pressured into buying. Was allowed to browse.
January 4, 2024
Reply from FatFace - LINCOLN
Hello Deb
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great staff greet clothes
December 29, 2023
Reply from FatFace - LINCOLN
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Shop
Shop well set out making browsing easy. Pleasant shop assistant who was happy to help and engage in conversation.
December 27, 2023
Reply from FatFace - LINCOLN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Thanks to Michelle for helping my…
Thanks to Michelle for helping my partner today with her selection of bag. She was polite helpful, and went out of her way to help.
Great customer service.
December 26, 2023
Unprompted review
Reply from FatFace - LINCOLN
Hello Karl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Haven’t received an ready to collect…
Haven’t received an ready to collect email in over a week
December 14, 2023
Reply from FatFace - LINCOLN
Hi Ben,
Thank you for your feedback. I can confirm your order arrived instore 18/12. I am sorry that you were not notified of this. Your order is ready to collect instore. Take care - KS
Great customer service
Super friendly and helpful staff in the Lincoln store today. Making a return was easy and very happy with my new purchase. Will be back.
December 17, 2023
Unprompted review
Reply from FatFace - LINCOLN
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Lincoln store to be so helpful and friendly. I will be sure to pass on your lovely comments to the team.
Take care, MM
I was able to talk to a staff member…
I was able to talk to a staff member (Hatty) at the Lincoln store with regards to this purchase. She happily talked me through the details of this coat. I needed something warm and longer than a typical coat for my daughter. She suggested this one. Once I checked with my daughter she liked it when I got home, I ordered online and it arrived the next day. So so happy and my daughter has had lots of comments about how nice it is. It’s lovely quality and will last to pass on to another child. Great sustainable fashion
December 6, 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Was aided today by Mae in Lincoln who…
Was aided today by Mae in Lincoln who was really helpful, friendly, patient and succeeded in finding me the perfect pair of jeans after rooting through the stock upstairs. Thanks very much Mae and Merry Christmas.
December 8, 2023
Unprompted review
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great coat
Great coat, very warm, great fit, very comfortable, nice colour and very practical, exactly what I wanted
November 22, 2023
Reply from FatFace - LINCOLN
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Reply from FatFace - LINCOLN
Good Afternoon Madeleine,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience in our Lincoln store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.