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FatFace - LINCOLN Reviews 

155
TrustScore 5 out of 5

4.8

305/306 305-306 High Street, LN5 7DR Lincoln, Lincolnshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Everything about this shop. The clothes ,the price the ease of buying on line and particularly the staff in uyour Lincoln shop where I collected my parcel.

Company replied

Rated 5 out of 5 stars

I saw a beautiful Summer dress which I liked the look of but thought that it would no longer suit me, now being of a certain age! I tried it on and showed it to assistant May who encouraged me... See more

Company replied

Rated 5 out of 5 stars

I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more

Company replied

Rated 3 out of 5 stars

The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom

  • 01522 589230

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

13,590 reviews in the last 12 months

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Rated 5 out of 5 stars

T-shirts ordered online

The package was ready when I picked it up. I got the e-mail up on my phone with the bar code was there for the staff to read. Really easy.

June 4, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The item was ready at the local Fatface…

The item was ready at the local Fatface shop for collection. My daughter is very happy with her present.

April 30, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Ordered the orla blouse 22/03/25

Ordered the orla blouse 22/03/25, delayed in delivery, beginning of April then stated I was being refunded, the following day it said it was ready for collection in store, to be told on 5th April that they hadn’t had delivery and it would be refunded. Such a let down

March 22, 2025
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Reply from FatFace - LINCOLN

Good morning Helen,
We're really sorry for the delay and confusion with your order. We completely understand how disappointing this must have been. Please be assured that we’re looking into this internally to understand what went wrong and help prevent it from happening again.
Thanks for your patience, and our sincere apologies for the inconvenience caused.
Take care, LE

Rated 5 out of 5 stars

Wide range of good quality clothing and…

Wide range of good quality clothing and accessories. Easy ordering fast delivery and good customer service.

March 26, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good customer care for return to store.
No probs

February 17, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, packaging great and items were good as expected

January 29, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Wonderful sale items.

Wonderful sale items.
Great value and high quality items.
Ordering is easy and very pleased with the returns system. I only took the cardigan back as the sleeves were very long on me.

January 18, 2025
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Thank you

Staff at Lincoln on Sunday morning were very helpful and polite. Sorted an issue out quickly thank you !

December 9, 2024
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service all round

Good, clear images of items online, easy to navigate website, speedy delivery and quality clothing and excellent customer service in store, what’s not to like!

December 3, 2024
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Reply from FatFace - LINCOLN

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Everything great

November 2, 2024
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Reply from FatFace - LINCOLN

Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Good quality product at a competitive…

Good quality product at a competitive price!

October 12, 2024
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Reply from FatFace - LINCOLN

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Beautiful clothes that fit lovely

Had been in the store and their sizes fit perfectly so ordered more from the website. The staff in store was very helpful.

October 19, 2024
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Reply from FatFace - LINCOLN

Hi Maxine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Order using online App

Very easy to use app to order, all delivered quickly and on time

August 30, 2024
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Reply from FatFace - LINCOLN

Hello Diana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

EVERYTHING FIRST CLASS … …

… Excellent sale, both in store and online. Fast despatch of online orders to store, and first class and friendly service in store @ my local Lincoln store - thank you!!

August 13, 2024
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Reply from FatFace - LINCOLN

Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Online order

I made an online order when an item was not available in store, staff at Lincoln were very helpful and competent and my order came much faster than expected!! Plus the dress is perfect!

August 12, 2024
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Reply from FatFace - LINCOLN

Hello Leah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

True to size

Love this top. Also have it in white.

August 16, 2024
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Reply from FatFace - LINCOLN

Good morning Janine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordering on line and being able to get…

Ordering on line and being able to get the tall sizes

August 12, 2024
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Reply from FatFace - LINCOLN

Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD

Rated 5 out of 5 stars

Liked what I'd ordered

Liked what I'd ordered, easy to order, would be easy to return things I didn't want, quality of clothes v.g.

In store - staff friendly but leave you alone to browse but always available to answer questions

July 10, 2024
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Reply from FatFace - LINCOLN

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Delivery and collection…

Delivery and collection were both very smooth from FatFace. I will certainly use this option again for future purchases.

May 20, 2024
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Reply from FatFace - LINCOLN

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found delivery and collection to be a very smooth process on your recent order. I hope you continue to enjoy the efficiency of the services we offer.

All the best, MM

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