Amy in the lincoln store was so lovely and helpful, she really couldn't do enough to help me, I went into the shop really grumpy and I came out smiling with my bag of lovely new clothes, nice to see a... See more
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I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more
Company replied
Staff are always exceptionally helpful. My returns were speedily dealt with and I am almost always able to find a new item.
Company replied
The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom
- 01522 589230
4.8
Excellent
147 reviews
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Great items and quick delivery
May 7, 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love that I found Fatface!
Loving my new Fatface clothes which I got in the sale. I love that they are sustainably sourced and the designs are fun.
May 6, 2023
Reply from FatFace - LINCOLN
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Quality product
My purchase only took a few days to be delivered to the FatFace store. At the assistants suggestion I tried the shirt on in store before leaving and it was a perfect fit.
May 5, 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your review.
I am so please to hear that you love your item and it arrived quickly.
Have a great Evening!
EP
The clothes are good quality and are…
The clothes are good quality and are ethically produced. Staff are friendly and helpful.
May 2, 2023
Reply from FatFace - LINCOLN
Hi Julia
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
April 16, 2023
Reply from FatFace - LINCOLN
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, BP
Very helpful and friendly staff,
April 16, 2023
Reply from FatFace - LINCOLN
Thankyou for your review, we are so pleased to hear you had such a great experience when visiting our Lincoln branch! All the best, BP
Website was easy to use
Website was easy to use. Regular contact regarding order. Staff in store really helpful and polite
April 14, 2023
Reply from FatFace - LINCOLN
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
As Always Good Quality
Love FF clothes always excellent quality & never take long to arrive
April 13, 2023
Reply from FatFace - LINCOLN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Attitude of manager
I ordered a cardigan and I couldn’t find my customer order number on my phone. I verified who I was, what I had ordered etc however because I hadn’t evidence on my phone there was doubt as to whether I would be allowed to take it. The manager was so hostile in the end I suggested that I leave the cardigan and it would’ve been returned and I would be reimbursed. I felt what could have been an easy to order on line item to be picked up in store was now becoming a nightmare. Although I hadn’t got proof of my order on my phone, I could identify who I was and my address. Even if the staff were not able to pass over the cardigan a smile costs nothing along with manners. This sales manager’s attitude was in sharp contrast to a neighbouring store.
April 2, 2023
Reply from FatFace - LINCOLN
Good Morning Jules
Thank you for your review.
I am so sorry to hear of your recent experience in our Lincoln store. We train all of our staff to provide the best customer service they can to customers, this is extremely sad to hear this is not the service you received whilst in store.
Please be assured that I have passed your comments onto the Store and Area Manager to make them aware and to take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Convenient way to shop.
Choosing product from home and knowing it will be in stock when you're out shopping is helpful.
No postage to pay.
Being able to try the item on in store before you take it away also saves hassle of posting back if unsuitable.
Pleasant and helpful staff.
April 2, 2023
Reply from FatFace - LINCOLN
Hello Alison, thank you for your feedback regarding your recent purchase. I am pleased to read that your click and collect experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Rude and incompetent staff
Rude and incompetent staff. Actually served people behind me first!
April 7, 2023
Reply from FatFace - LINCOLN
Hello Sarah,
Thank you for sharing your feedback regarding your instore experience. I am so disappointed to hear that you have had a negative experience with us. I have contacted you directly so that we can fully investigate this incident.
All the best - KS
Quick delivery to chosen store
Quick delivery to chosen store, was asked if I'd like to try on too before leaving. Friendly customer service.
March 25, 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great quality products
Fat face was easy to order from. Free to click and collect which was great. Highly recommended!
March 18, 2023
Reply from FatFace - LINCOLN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Love all your
Love all your. Product's very well made.had some of your things for years still look good
November 1, 2022
Reply from FatFace - LINCOLN
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Reply from FatFace - LINCOLN
Thank you for your review! We are pleased to hear that you are happy with your experience when shopping with us. Your comments will be sent to our amazing crew in store - RS
First Class
Having made an order, I realized that I had put the wrong size. The order had been dispatched and the colleague in the shop explained that I could return it for an immediate refund. So I ordered the correct size and that arrived one day after the incorrect one. Took the return to the shop and received the refund on the spot. The jumper is excellent quality, the high street colleagues friendly and helpful.
October 22, 2022
Reply from FatFace - LINCOLN
Hi, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived quickly and you found the returns process in store helpful. I hope you love your new items and continue to enjoy your online and instore shopping experience. CD
Reply from FatFace - LINCOLN
Hi Jayne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service and…
Excellent customer service and delivery. Returned item to store then they re ordered correct size and it was here within 2-3 days.
August 11, 2022
Reply from FatFace - LINCOLN
Good Afternoon Jean
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly and the service you received! We do hope that you are happy with your items!
EP
Great product
Great product, great staff at the Lincoln store. Very helpful, very nice people! Couldn’t be more pleased 😀
August 5, 2022
Reply from FatFace - LINCOLN
Good morning,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Enjoy the weekend, KS
Excellent service from the staff as…
Excellent service from the staff as always in you’re Lincoln store. Always a pleasure to shop there.
July 29, 2022
Reply from FatFace - LINCOLN
Good afternoon,
I am so happy to read what a positive experience you had in the Lincoln store. I will be sure to pass this on to the wonderful team.
Enjoy the rest of your day. DW
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