I was in the FatFace in Ludlow in May and the sweetest young lady Natalie, sold me a multi raffia bag. I just wanted you to know when I got back to Texas, I have gotten so many compliments on that cu... See more
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See what reviewers are saying
For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... See more
Company replied
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... See more
Company replied
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
59 Broad Street, SY8 1NH, Ludlow, Shropshire, United Kingdom
- 01584 879646
4.7
Excellent
92 reviews
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I was in the FatFace in Ludlow in May…
I was in the FatFace in Ludlow in May and the sweetest young lady Natalie, sold me a multi raffia bag. I just wanted you to know when I got back to Texas, I have gotten so many compliments on that cute bag. Natalie is such an asset to your company. Very winning personality and very helpful.
May 8, 2026
Unprompted review
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
very pleasant service
September 12, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The most helpful and courteous staff
The most helpful and courteous staff, as always in the Ludlow branch.
August 20, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous sale's staff
August 16, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent and quick service
I ordered 2 items to be delivered to my local fat face shop and they were available to collect the next day.
August 14, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
HAPPY SHOPPER
One of my favourite shops. A great variety of clothes which are very good quality. The staff in Ludlow are extremely helpful and nothing is too much trouble. A store I rate very highly.
August 14, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface Ludlow is a gem
Fatface Ludlow is a gem, good size shop with excellent staff. Always super helpful and friendly. I would highly recommend.
August 12, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Decent slippers.
I saw some slippers, that I was looking for, online. I went to the Ludlow store and they had them in my size, so I bought them. The assistant greeted me pleasantly, and the payment was straightforward. They are comfortable and good quality.
June 17, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to collect my parcel and a very friendly assistant in the shop
Very easy to collect my parcel
June 9, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cardigans are lovely
Cardigans are lovely. Just annoyed that now a 20% off voucher comes through
May 29, 2026
Reply from FatFace - LUDLOW
Hello Susan, thank you for your review. I am sorry to hear that your recent purchase has been reduced, For any purchases made online, if we reduce your items within 24 hours of ordering, please contact our customer experience team on 0333 777 8053 and we'll refund the difference back to you, no problem at all.
If you've purchased in-store, please pop in and speak to our crew in store who can help you to return the goods and re-purchase a new item at sale price. Please ensure the tags are still attached if you'd like to do this. Thank you, CM
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shop quality clothes
May 4, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Spring jumper
I bought a beautiful Spring jumper with 20% off, so I am delighted with my purchase. It arrived quickly and as always the staff in the Ludlow store were friendly and efficient.
March 12, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item arrived when they said it would…
Item arrived when they said it would and it was in good order. Staff are always friendly and helpful
February 19, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service
My item was a click & collect to the Ludlow branch ,and the lovely Ladie Manager / assistant recognised me straight away and went to fetch my parcel .
Excellent customer service .
Thank you 😊
February 9, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
3XL .
The shirt was delivered to the Ludlow branch of Fatface , free of charge and on time . The quality is very good .
January 24, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time looking at the website I…
First time looking at the website I seen some lovely two pack of fluffy socks,and noted that i could order and pick up at my local Ludlow store 😀 pleased with quality shall be using as bed socks ,sooo cozy 😀🤩🥰
January 8, 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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