For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... See more
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I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... See more
Company replied
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... See more
Company replied
My item was a click & collect to the Ludlow branch ,and the lovely Ladie Manager / assistant recognised me straight away and went to fetch my parcel . Excellent customer service . Thank you 😊
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
59 Broad Street, SY8 1NH, Ludlow, Shropshire, United Kingdom
- 01584 879646
4.6
Excellent
79 reviews
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Kayla saves the day
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots out. I was ready to boycott FF forever! Kayla has restored my faith with excellent customer service.
Thank you!
October 23, 2024
Unprompted review
Reply from FatFace - LUDLOW
Hello Sonia
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ludlow store - this is great to hear. Take care, LE
Reply from FatFace - LUDLOW
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff were lovely
Staff were lovely, friendly and helpful, and collecting the package was easy.
August 22, 2024
Reply from FatFace - LUDLOW
Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought some flippy shorts in the sale…
I bought some flippy shorts in the sale , I had to contact customer services for slight a problem that happened in store with a payment & they were helpful. The staff in the Ludlow store were very helpful as always.
August 6, 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave a review.
I’m sorry to hear you had a problem with your purchase. However, I’m happy to hear our crew have helped you resolve this matter!
Take care, LC.
The staff were very friendly and…
The staff were very friendly and helpful. Everything was easy to find. A very easy experience.
August 8, 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent customer service at Local Store
All the staff at Ludlow branch are so friendly and helpful. My experience here is always positive.
Our local branch may be in a small town, but the layout of the store, the choice of product and staff make this branch my first choice for all purchases
August 5, 2024
Reply from FatFace - LUDLOW
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LUDLOW
Hello Beverly
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
fantastic customer service.
We had a wonderful experience in Ludlow store while visiting recently. The staff, in particular Kayla & Nat, were so welcoming & friendly, nothing was too much trouble for them. I will definitely be using the store again.
June 21, 2024
Unprompted review
Reply from FatFace - LUDLOW
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ludlow Fatface is great to shop in
Ludlow Fatface is great to shop in. The staff are so welcoming and helpful, I asked for some help with jeans and the girls were great and knew all about the product. I will continue to shop in this store, it’s a delight.
June 4, 2024
Unprompted review
Reply from FatFace - LUDLOW
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience when visiting our Ludlow store and that you found the crew to be so helpful. I will be sure to pass your lovely comments to the team.
All the best, MM
No confirmation email,rest fabulous
Bit sad but only because I didn’t receive a confirmation email.i had one however asking for a review and rang the store and they kindly confirmed it was ready.Not a huge problem in fact.Staff lovely as ever.
May 3, 2024
Reply from FatFace - LUDLOW
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that you did not receive an order confirmation of your email but I am pleased that you have now been able to collect your order and that the crew in our Ludlow store were so lovely. I hope you continue to enjoy your visits to store.
Take care, MM
No email received to say item was ready…
No email received to say item was ready for collection. Had to contact customer service to chase up. Opening times on web incorrect so I turned up half an hour before store opened . Item fine however
April 17, 2024
Reply from FatFace - LUDLOW
Hello
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have raised this with the appropriate department for future consideration.
EP
I bought different strap for my leather…
I bought different strap for my leather shoulder bag and I love it
March 20, 2024
Reply from FatFace - LUDLOW
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very happy with staff and clothes
Very pleasant and helpful staff. The 2 items I bought both fit well and have a good quality fell about them. Fatface continues to be one of my favourite stores
February 4, 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and received great service instore. We look forward to welcoming you back soon!
Take care.- GM
Enjlove Fat face either in store or…
Enjoy the shopping either 8n store or on line.
The managers and assistances always great.Shrewsbury and Ludlow folk really helpful and nice.
Love the sale this time on line and had a real bargin dress!
I am 70 and the styles (worn differently from younger age groups),suit all ages.The clothes wear well and my granddaighter agec13 loves her dunarees,which I would have worn in the 1970's!
The delivery system timely and wrapped well.
Thank you very much Fatface!
January 19, 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and have had such lovely experiences at our stores. We hope you love your purchases.
We look forward to welcoming you back soon.
Take care. -GM
I am rating FatFace as a five star…
I am rating FatFace as a five star store after my recent shopping trip.
Staff at your Ludlow store are extremely helpful and very friendly. So nice to see! Making it a great shopping experience.
And easy returns, when you buy off line. So you can shop with ease and know you only keep the items you fall in love with.
Thank you…keep up the good work.
January 3, 2024
Reply from FatFace - LUDLOW
Hello Lesley
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Drunk warehouse elves?!
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the correct store and I collected them both the following week. I think the warehouse elves have been on the Christmas punch early. Otherwise the goods are as expected.
November 23, 2023
Reply from FatFace - LUDLOW
Hello Christine
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have flagged this with the appropriate department for future consideration.
EP
Friendly and helpful staff.
Friendly and helpful staff.
Clothing that adheres to it's labelling.
November 14, 2023
Reply from FatFace - LUDLOW
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great place to shop!
It's so easy to find the merchandise in the shop. The salesperson was personable and made the sale quickly and easily, all the while engaging me in conversation. Fat Face sizes are right on for me. I don't have to try things on. I enjoy shopping in the store!
November 6, 2023
Reply from FatFace - LUDLOW
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly and very informative staff…
Friendly and very informative staff -very helpful-and efficient. Excellent staff in Ludlow branch
September 29, 2023
Reply from FatFace - LUDLOW
Hello Suzanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I was looking for a cardigan. The shop staff looked online for me. They found the item and talked about having it delivered to the store.....delivery companies have difficulty finding our house. When I ordered it Theresa's a 20% discount. Happy days. It arrived 3dayslater to the store, earlier than predicted.
September 26, 2023
Reply from FatFace - LUDLOW
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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