For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... See more
Company replied
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... See more
Company replied
My item was a click & collect to the Ludlow branch ,and the lovely Ladie Manager / assistant recognised me straight away and went to fetch my parcel . Excellent customer service . Thank you 😊
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
59 Broad Street, SY8 1NH, Ludlow, Shropshire, United Kingdom
- 01584 879646
4.6
Excellent
79 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I am unable
Unfortunately I am unable
To remember the name
Of the shop assistant, at Fat Face branch in Ludlow.
A true asset to Fat Face , polite, professional, friendly made my visit perfect .
September 22, 2023
Reply from FatFace - LUDLOW
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff in the Ludlow branch are very…
The staff in the Ludlow branch are very friendly and helpful and they are dog friendly.
Staff in Shrewsbury not so helpful and friendly will always go to the Ludlow branch to shop in future.
September 23, 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fantastic earrings and delivered very…
Fantastic earrings and delivered very quickly to store for collection. Helpful staff in store
September 6, 2023
Reply from FatFace - LUDLOW
Thank you for your 5* review regarding your recent visit to our Ludlow store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service by the internet team and…
Great service by the internet team and the Ludlow shop.
September 4, 2023
Reply from FatFace - LUDLOW
Hello David
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - LUDLOW
Good afternoon, Kevin
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Excellent Really good sale
Really good sale, fantastic quality
Everything as staffed with delivery
Thank you!
Great staff in the shop
August 13, 2023
Reply from FatFace - LUDLOW
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - SK
EXCELLENT SERVICE
A lovely shop which makes you feel very welcome the staff are so helpful and nothing is too much trouble. The variety of clothes is great. Will be visiting again soon.
August 8, 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! -SK
Recently visited Ludlow and the Fat…
Recently visited Ludlow and the Fat Face store and staff were exceptionally good with a real warm welcome. Can't recommend more highly. Please drop in if you happen to be in the area. Thanks
August 5, 2023
Unprompted review
Reply from FatFace - LUDLOW
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great classic denim jacket
Bought my great classic denim jacket from the Web site but only because my local (Ludlow) store didn't have my size. The staff in the shop were really helpful and gave me all the information to buy my jacket on line.
July 18, 2023
Reply from FatFace - LUDLOW
Hello Linda
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good selection of quality clothes but…
Good selection of quality clothes but some are very pricey.
June 1, 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Love the store and the staff are great
Went to Ludlow store and the staff that served us were really helpful and welcoming. The lady who served me the first time even remembered my name the next day. I hate clothes shopping but they made it a great experience. Thank you
April 21, 2023
Reply from FatFace - LUDLOW
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Quick delivery and very happy with my…
Quick delivery and very happy with my dungarees. 😊
April 17, 2023
Reply from FatFace - LUDLOW
Hello Rachel, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
Reply from FatFace - LUDLOW
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lovely clothing
Lovely clothing. Fantastic quality. Have shopped lots with this brand either online or in my local store in Ludlow. Fantastic customer service. Always friendly. I look forward to my next purchase.
February 23, 2023
Unprompted review
Reply from FatFace - LUDLOW
Wow thank you so much for this lovely review! We will share your wonderful review with our amazing team - RS
Great products and service.
November 9, 2022
Reply from FatFace - LUDLOW
Hi Deborah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
the service today was excellent by…Fiona
the service today was excellent by Fiona-made it an excellent shopping experience. thank you
November 19, 2022
Unprompted review
Reply from FatFace - LUDLOW
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great choice of between-season stock.
Great choice of between-season stock.
Lovely friendly helpful staff.
October 8, 2022
Unprompted review
Reply from FatFace - LUDLOW
Thanks for the review! We are pleased that you are happy with your items. -RS
I just love fat face
I just love fat face, my fav shop, whether online or in store, always a great purchase!
August 23, 2022
Reply from FatFace - LUDLOW
Good Afternoon Toni
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Long Boho dress
Staff very helpful, dress beautiful and very flattering. Just love the clothes l get from this brand,always beautifully made
:-)
August 17, 2022
Reply from FatFace - LUDLOW
Hi Diane, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Extremely helpful Staff
Extremely helpful Staff, friendly and very efficient. Best Fat Face store for these attributes that I have been too! I’ll be back there!
July 1, 2022
Reply from FatFace - LUDLOW
Hi Sarah, Thank you for your wonderful 5* review on the Ludlow store - this is so great to hear and your comments will be passed onto the Crew in store! Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.