Delivery came exactly as expected and the staff in the store I picked up my delivery from were lovely. I loved that you can choose a suitable delivery day too! Also my jeans actually fit me! Yippee!... See more
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See what reviewers are saying
It’s really great that I can pick up my order from my local Fatface store, and the staff there are so friendly and helpful, thank you!
Company replied
We visited Fat Face in Lyme Regis yesterday and was served by a lovely lady called Helen who was very professional and helpful. My husband hates shopping and we both managed to get him to buy 2 pair... See more
Company replied
I’ve recently been into the Lyme-Regis fatface store to buy some clothes, I was greeted by Hannah and she was very kind, helpful and pleasant. Answered any questions I had and even went the extra m... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
25 Broad Street, DT7 3QH, Lyme�Regis, Dorset, United Kingdom
- 01297 445 039
4.7
Excellent
90 reviews
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Great customer service at Lyme Regis Fatface
I visited Lyme Regis Fatface with my daughter recently. We both spotted some lovely trousers but unfortunately they didn’t have our size. Bronte and Helen were so helpful, after checking in the stockroom they kindly ordered them online for us. Their knowledge of the clothing was impressive and were able to advise us on sizes and even suggest tops that would go well with the trousers. Such good customer service delivered with a smile makes you want to visit a store again. Thank you Bronte and Helen. We will be back !
March 27, 2025
Reply from FatFace - LYME REGIS
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lyme Regis store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great Fatface Store
Whenever I go into the Lyme Regis store I always receive the most amazing level of customer service . Scott strives to give each customer a great shopping experience and it’s obvious he has instilled this in his team too. His friendly, warm (and a bit cheeky) manner makes it a pleasure to shop there. Fantastic product knowledge and a genuine desire to help . Yes, the clothes are lovely and good quality, but it’s the exceptional customer service that makes me keep coming back . Massive thank you to Scott for being consistently amazing. It’s the sort of store where you leave feeling much better than when you went in!
March 26, 2025
Unprompted review
Reply from FatFace - LYME REGIS
Hello Claire
Thank you for taking the time to leave your shining review after visiting our Lyme Regis store. This is so wonderful to hear, and it sounds like Scott has gone above and beyond to help.
Take care, LE
The sales assistant was so helpful and…
The sales assistant was so helpful and even though I came in early she was not fazed
November 24, 2024
Reply from FatFace - LYME REGIS
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LYME REGIS
Hi Charlotte,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Reply from FatFace - LYME REGIS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly & helpful staff
Both Emma and Karen were super friendly and helpful when we were in store yesterday at Lyme Regis Fatface. We made several purchases between us and nothing was too much trouble for these staff members - a true asset to the company! Thank you both 🙂
July 31, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Neat and tidy store with a good choice…
Neat and tidy store with a good choice of clothes. The staff were helpful and frienfly
June 20, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good afternoon, Esther.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Went to Lyme Regis fat face for a…
Went to Lyme Regis fat face for a jumper and came out with a lot more! Excellent displays, very tidy, polite and helpful, friendly staff! Thank you x
June 28, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good afternoon, Tina.
it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
What a pleasure the Lyme Regis store…
What a pleasure the Lyme Regis store is. The staff are so friendly, professional and on the ball. I’ve had such good service whenever I’ve shopped there. Good advice on the clothes and happy to run around for different sizes. You don’t often get service like this.
July 2, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Fat face Lyme Regis
The shop is always clean, tidy and fully stocked. If the bigger sized items are not stocked instore then I’m always offered the free order from store. It’s nice being able to have the parcel delivered for free and it helps with keeping the stores trading. It’s not being able to walk Into a store and see friendly and polite faces. The team are always welcoming and see is the store. The autumn/ winter collection is always my favourite as I love the chunky knit. This season my favourite range has been the Jude’s ice cream collection. I did order a few pieces and bought some instore. The team were all so helpful. I will continue to shop in store and I’m always a happy customer
July 2, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good afternoon, Mike.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Another trip to lyme Regis fat face
Another trip to lyme Regis fat face. Yet again another pleasant visit. Purchased a summer top. Loved it. Fits amazing. Staff super friendly. Will definitely visit again.
July 2, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good afternoon, Josie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Karen & Emma were very friendly and…
Karen & Emma were very friendly and helpful. They even had a little sewing tool to help us fix a loose string on a jumper! Thank you both:)
July 3, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Reply from FatFace - LYME REGIS
Good afternoon, Melanie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Very courteous and informed sales…
Very courteous and informed sales person. Also helpful in a description of other locations while visiting Lyme Regis. Also advised of advantages of signing up with email and birthday incentives.
June 26, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Fantastic products and service
May 23, 2024
Reply from FatFace - LYME REGIS
Good afternoon, Justin.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lyme Regis store.
Take care, JB
Reply from FatFace - LYME REGIS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy shopping
What a lovely shop to walk around, dog friendly too. Alex was very efficient & polite.
May 12, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Lyme Regis store to be so efficient and polite. I will be sure to pass your comments on to the team.
All the best, MM
Excellent service
Scott, the Manager is always friendly and very helpful. All the staff are kind and also helpful. The shop is always presented beautifully
May 1, 2024
Reply from FatFace - LYME REGIS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
One of the best Fatface stores around
Just got a lovely raincoat in the sale from the Lyme Regis store, it may be small on the outside but it’s a veritable tardis full of beautifully displayed stock. Even the sale rails are nicely displayed and kept tidy. Must say a big thank you to Scott, Brontë and Alex who were all so friendly and helpful. Great customer service
April 25, 2024
Unprompted review
Reply from FatFace - LYME REGIS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Really lovely people in storeRaise a cheer for FatFace at Lyme!
Really lovely people in store, great to deal with which made for a good experience.
April 12, 2024
Reply from FatFace - LYME REGIS
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Lyme Regis store to be so lovely when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
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