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FatFace - MAIDSTONE Reviews 135

TrustScore 5 out of 5

4.9

Unit 10 23 Fremlin Walk, ME14 1QG Maidstone, Kent, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... See more

Company replied

Rated 5 out of 5 stars

Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always . Very helpful and friendly I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves... See more

Company replied

Rated 4 out of 5 stars

My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, United Kingdom

  • 01622 663386

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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Rated 5 out of 5 stars

Lovely dresses

Lovely dresses, and great material and fit. Orders are very prompt too.

April 24, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great garments for spring

Great website, products well described.
Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff.
I ordered Carolin striped shirt - really lovely, easy fit and perfect length. Will be great for warm spring days
Palazzo trousers - really comfy to wear, perfect length.
Carly blouse - a bit different, love the soft neck frill and pattern.
Paige jersey shirt - fabulous soft fabric, well fitting collar and neck line. Perfect with trousers, jeans or shorts
Great products, great fit.

March 23, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff and good quality…

Friendly staff and good quality clothing.

February 12, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always . Very helpful and friendly
I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves me another trip as a couple of the items didn’t suit me . Very helpful in advice and support .

January 29, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff are always friendly and helpful…

Staff are always friendly and helpful at the Maidstone branch 🙂

February 3, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Loved every bit of my purchase

Loved every bit of my purchase . True to size

January 26, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service 😊

The staff in my local FatFace are always cheerful and helpful. It’s a pleasure to shop there.

January 5, 2026
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Polite and efficient

January 7, 2026
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Reply from FatFace - MAIDSTONE

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

Fast delivery

Easy to use , super fast delivery

December 26, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very cosy and high quality products

Very cosy and high quality products. One of my favourite in the wardrobe and bedding. Recommend to everybody.

October 8, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A superb shopping experience

My wife and I returned to our favourite shop today and we both made purchases. Excellent quality clothes and a well stocked and spotlessly clean shop. Service, as ever, was outstanding and our thanks go to the very professional and delightful Rika and her colleagues. Visiting this shop really does remind you that you can still find excellence. So nice to deal face to face as opposed to on line shopping.

September 15, 2025
Unprompted review
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fat Face is good quality. The order was quick and easy.

I wanted a product that was being discontinued. Couldn't get in stores. Ordered online. Collected. Quick and easy. Good quality.

September 1, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order online and pick up from…

Easy to order online and pick up from store. Trousers are comfy and fit well. Nice and cool for the hot weather.

August 13, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent quality and service

I found a skirt I wanted in the local store (Maidstone) but they did not have my size. They volunteered to order the right size and have it delivered to my house the next day. This duly arrived and the skirt was just right and in a high quality material which I love. I was so pleased with it I ordered a matching blouse and I can now wear it as a dress or separately. I was very impressed with the friendly and efficient service I received in the shop and the quality of the merchandise.

August 11, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Waterproof coat

I ordered on line to pick up I store. The delivery was quick. When I went to the store the staff were friendly and helpful. I'm very pleased with my purchase, it was a good price in the sale too.

August 4, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff were great

The staff were great. They were very helpful and knowledgable. They were also very pleasant to speak to. They took the hard work out of shopping! Thank you

July 30, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

good quality

I love the quality of the clothes from here and the return is very easy to do in the store. The people from the store are also very helpful and friendly. The clothes from here have lasted me a long time. The summer clothes are very comfortable and cooling too.

July 6, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great product & service

Always a pleasure to walk into the Maidstone branch. Served by Ellis who is always cheerful and helpful. Bought a short sleeve shirt for summer, nice fit and good quality as expected.

May 31, 2025
Unprompted review
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Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Happy with my purchase

The dress was a very good price and good quality. It was delivered to my chosen store very promptly.
The assistant was friendly and helpful.
Would definitely order online for in-store collection again.

May 21, 2025
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Reply from FatFace - MAIDSTONE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM

Rated 5 out of 5 stars

Fat Face Superb

I've used Fat Face many times lately with purchasing a hoodie, t-shirts and shorts.
Soon I'll get more. I ordered online and then got the items delivered to my local store. So easy to use and you get great updates. Easy to use and then to collect the items. When I collect the items I can see what's new in-store and the items for Men and Women are fantastic. The quality is amazing and the best part is the staff are friendly and so relaxed. Best staff around. Easy to shop either in store or online.
Always love Fat Face stores.
Will use again for sure.

May 2, 2025
Unprompted review
FatFace - MAIDSTONE logo

Reply from FatFace - MAIDSTONE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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