FatFace - MAIDSTONE Reviews 135

I went into the Maidstone store today to maybe buy a dress - I was immediately drawn to one on prominent display, and staff member Rika was on hand to help me find the right fit, to advise on the length, gave a couple of other options, then when I had made my choice, helped me to find the perfect necklace and earrings to complement it. She was fantastic, I'd gone in with a vague idea and she'd helped me put together almost the whole outfit, with some further ideas about styling. The other staff at the counter were also friendly and knowledgeable, I've got to give lovely Rika the 5 stars though!
Goes without saying the quality of the clothes was A+, I've been buying Fat Face clothes for years and will continue to do so, especially from the Maidstone store. Thank you Rika!

It is really easy to order on line and if there are any problems with your order the staff are helpful and refund policy is brilliant.

Extremely easy return,reordered in the size I needed with next day delivery brilliant service

I am a very frequent customer of FatFace up north but today I was visiting Maidstone and decided to check out their store. The 2 on shift, 'O' and 'Rika' were both so welcoming and friendly. They helped me with all my queries and finding a good fit for my size as im very tall. All around they were very polite, kind and professional and in doing so helped an already great atmosphere become even better. I will happily visit again the next time I'm down in Maidstone. Signed Ethan - (A very happy Customer)

Impressed with the customer service. I visited the store with my friend today, though we had no plans to shop but the staff that helped us was so friendly and helpful that we ended up shopping a lot.We were greeted warmly and introduced to the new range. She helped me pick outfits as I was interested in getting a denim and she let me know about the different types of fits that the store offered, asked me to try them to understand the fit.She was very knowledgeable about the material and sizing. She took time to understand my needs and provided me with different option and i am really happy with all the purchase i made.
I am not someone who usually leaves reviews but the staff who helped me today in your store is really an asset to your team. I did not catch her name but I think she said it was nicka , I hope I spelled it correctly!! I really hope the store recognises her for her hardwork and amazing customer service because she is really an asset to your team . We will definitely shop in your store again .

Visited Maidstone branch today and was blown away with the help I received. Such great teamwork from 3 staff members as Ellis helped me to refund my item, a young man collected my package for me and the other lady went through different jeans with me and helped me choose a pair. All 3 people working were very bubbly and you could tell that they have such a good and friendly vibe. I won’t hesitate to come back. 10/10 customer service.

Had just what I was looking for, staff very polite and helpful, store clean and set out so you could easily see all goods

Can’t complain about my delivery that was great so was the driver that delivered
Unfortunately l have returned it to Maidstone store as it didn’t fit

Fantastic quality item and great staff made picking up this item a pleasure
Will definitely keep shopping here

Easy ordering.Quick pick up from store.Pleasant staff.Convenient.

Product was as expected and arrived ahead of scheduled time on collection date.

Bought my Son a present and the delivery arrived on time for us to visit him. He loved the shirt a tall fitting and immediately put it on and said it was so comfortable. A great result

Staff extremely helpful in store. Friendly and professional. Collected ordered items.

Helpfulness in store - tying in 2 orders that gad been delivered- same address but different names

Comfortable and well made, looks great with Jeans.Love the colour combination and fantastic value in the sale.Quick delivery to my local store Maidstone, friendly and helpful staff.

The male assistant was very helpful. Finding my order when I hadn't been sent an email that it had arrived. He also kept by for me a matching jumper.

Great quality clothing, free delivery to store with option to try item on in store. Good customer service and great value for money for sale item