I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... See more
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Location
Switch locationUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
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See what reviewers are saying
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... See more
Company replied
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more
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I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom
- 01752 601589
4.7
Excellent
288 reviews
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Great size options and very helpful shop assistants
I’m always somewhere between a medium and a large size. I often find the large a bit baggy and the medium too short. This was exactly what I found when I tried on a jumper at the store. I explained this to the shop assistant and she very helpfully informed me that they often have tall versions of their sizes available. She checked and confirmed that they did indeed have the jumper I wanted in medium-tall, but not in Plymouth. She offered to order it in for either collection home delivery next day. This was a most pleasant surprise, and the jumper arrived as promised and is a perfect fit.
Very happy customer, thanks to Fatface sizing and their great shop staff.
March 22, 2025
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
How friendly the staff are
Being greated by my name and asking how my holiday went and how my old cat was. It shows that it makes you feel special
March 12, 2025
Reply from FatFace - PLYMOUTH 2
Hello!
Thank you for taking the time to leave your 5* review.
I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, CT
Plymouth FatFace
Great choice, good size range available, lovely store - warm and welcoming. Helpful and friendly staff.
February 20, 2025
Reply from FatFace - PLYMOUTH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Bobbi in Plymouth
Bobbi in Plymouth store was very helpful in arranging a refund, by finding item purchased online
Great service
February 7, 2025
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Plymouth store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Item not delivered
Item not delivered, no update, no idea when the item may arrive. Very disappointed with the service
November 30, 2024
Reply from FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Strictly Fun Shopping
I was shopping for a dress to wear to the Strictly Christmas Special recording at Elstree Studios next month. Tsara, Lisa and Cathy helped me choose a beautiful long dress, in the right size (one size smaller than I had initially tried on) and gave me the confidence to buy it. They really made the shopping experience a pleasure.
November 20, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order. Delivery to the store so able to try on and accept or get refund
November 6, 2024
Reply from FatFace - PLYMOUTH 2
Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quick service
October 21, 2024
Reply from FatFace - PLYMOUTH 2
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful colour and styleSimple to order and arrived in plenty…
Simple to order and arrived in plenty of time for our Daughter in Law’s Birthday. She loved it!🎉🎉. The colour and style suited her fine. Thank you Fat Face.
September 9, 2024
Reply from FatFace - PLYMOUTH 2
Hello Jan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Overpriced for poor quality.
I was very disappointed with the quality of the items ordered. I ordered a breton T shirt to replace one I've had for a few years, but is starting to look a little faded. The old faded one is far superior in quality, style and thickness. I'd added a plain white one to my order, this was just as poor quality as the breton one. I mentioned this to the shop manager on returning the items and asked her to pass on my comments. She more or less brushed them off and I know these were not forwarded onto customer services. After being a loyal customer of Fat Face for many years, I will not be buying from this company again.
September 4, 2024
Reply from FatFace - PLYMOUTH 2
Hello Stephanie
Thank you for your review.
I am sorry to hear that you experienced poor quality with your item, I can understand that this is disappointing.
Please be assured that any feedback that is provided regarding our items are always passed to the relevant departments, and your comments are really important to us.
Thank you, LE
Great service Fatface Plymouth
Nothing was too much trouble for the lady that served me, the lady's name was Sara.
From the moment I asked for help.
I couldn't find any jeans that I wanted on the shelf, so Sara took the trouble to look in the back store, found just what I needed.
I ended up buying two pairs of the jeans plus various other items, I was so impressed with the member of staffs happy and helpful attitude.
Would definitely visit this store again.
Keep that smile Sara and thank you for a great service.
John.
September 11, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello John
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Plymouth store - this is great to hear. Take care, LE
The right fit.
Found jeans the right size (30 waist, 30 leg, slim fit) which are normally hard to find eslewhere. Have bought these from Fatface before and they fit well and wear well. The fact that they were in a sale was a great bonus. So I bought a second pair online the following day.
August 20, 2024
Reply from FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -LA
Reply from FatFace - PLYMOUTH 2
Hello Sandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect from Plymouth store…
Click and collect from Plymouth store works well for me.
August 14, 2024
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice materials
Nice materials, email to let me know when delivery is in store click and collect , friendly staff in store
August 9, 2024
Reply from FatFace - PLYMOUTH 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
They changed the fit of the sleeves.Trouble free ordering and collection…
Trouble free ordering and collection from the Plymouth store. Staff friendly and helpful. I bought the Rose cardigan in Navy, as I have 2 already in other colours and it's a nice useful addition to my wardrobe. I dropped a star because they've messed with the fit of the sleeves which are now baggy on me. I will end up tapering them I am sure - so dissapointing.
August 10, 2024
Reply from FatFace - PLYMOUTH 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always polite and friendly
Always polite and friendly. My click and collect was delivered quickly.
August 8, 2024
Reply from FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
On line order collected in storeOrdered on line collected from store…
Ordered on line collected from store which the item was tried on.
Very good service and pleasant sales personal.
July 15, 2024
Reply from FatFace - PLYMOUTH 2
Hello Colin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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