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FatFace - RUGBY Reviews 188

TrustScore 4.5 out of 5

4.7

Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I saw this outfit online and was able to order for collection at a local store where I tried it on. All very efficient and lovely, helpful staff in store. I love this coord and it’s had a lot of comp... See more

Company replied

Rated 4 out of 5 stars

My coat which I bought in the sale, arrived as requested to our local shop which saved postage charge. It was originally £140 but I bought it for £65 which was a much fairer price. The coat is well m... See more

Company replied

Rated 5 out of 5 stars

I just feel the need to review the Rugby store as they are such pleasant staff. I had wanted a blouse that had gone into the sale and the staff had told me to keep trying to get online. It finally cam... See more

Company replied

Rated 5 out of 5 stars

The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom

  • 01788 576602

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

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4.7

All reviews

(188)

13,230 reviews in the last 12 months

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Rated 1 out of 5 stars

You ask me to review before delivery!

You ask me to review before delivery!
After taking payment and confirming dispatch you then notify me one item is out of stock.
Thanks Fatface, great service.

November 27, 2021
FatFace - RUGBY logo

Reply from FatFace - RUGBY

Hi Richard
Thank you for taking the time to send a review. I was sorry to hear this. During busy periods, orders are moving through our systems at such a fast pace it can sometimes cause stock levels to become inconsistent which meant that when our team in our distribution centre went to pick your order, they discovered items out of stock. I have emailed you separately to further get this resolved for you. DW

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