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FatFace - TAUNTON 2Reviews 

195
TrustScore 5 out of 5

4.8

Unit A 1/3 North Street, TA1 1LH Taunton, Cornwall, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Came in on a super busy Saturday and served by Charlie, he was super helpful and answered all of my questions. Really great experience overall.

Company replied

Rated 5 out of 5 stars

I was served by Natalia who was super friendly and helpful after i realised part of my gift voucher was missing. Helped me find what I needed

Company replied

Rated 5 out of 5 stars

The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more

Company replied

Rated 4 out of 5 stars

Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom

  • 01823 332917

4.8

Excellent

TrustScore 5 out of 5

195 reviews

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4.8

All reviews

(195)

13,282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good click and collect experience

Online order delivered to store.
Experience was great, my parcel was awaiting collection as promised and item was as ordered.

December 16, 2025
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant quality product and excellent…

Brilliant quality product and excellent service.
The staff in the Taunton branch are lovely. They are always friendly, polite, respectful and always really helpful.

January 8, 2026
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Store and staff great, but jeans a very poor fit

Lovely little store with really helpful staff so problem there at all. Sadly the pair of jeans I bought were such a poor fit and gaped really badly at the back when I sat down they were too uncomfortable. A belt didnt help that problem so they had to go back. Unusual because a size 12 in their other heans has always been a near perfect fit

October 19, 2025
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Reply from FatFace - TAUNTON 2

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Beautiful well made clothes

Beautiful well made clothes, helpful, friendly staff who know their merchandise. I ordered a jacket on line, but it was a por fit. I went in to the store, hoping to find it in stock to try other sizes. Unfortunately they weren't carrying that jacket but advised on correct size, reordered for me and it was delivered in a couple of days. Then when I collected it, it was a perfect fit. I saw a bag I loved (Snoopy) and they pointed me to other items which I bought as Christmas presents - I know it's a bit early!

October 12, 2025
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love FatFace clothes

Love FatFace clothes, can be a bit pricey, but good quality and love the styles. Staff always helpful and friendly

September 6, 2025
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Lovely customer facing staff. Good quality clothing, contemporary design especially even more so if in a sale! On line ordering easy and efficient.
Always pop in to a shop when visiting any town in UK - never met a staff member who was unhelpful. Always try their best to assist a customer.

September 2, 2025
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I've bought 8 hoodies from fatface for…

I've bought 8 hoodies from fatface for myself and my daughter, they are the best

August 22, 2025
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great deals and delivery was perfect

Great deals and delivery was perfect

August 24, 2025
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I was served by Scott & Karen

I was served by Scott & Karen, they were very helpful, I wanted to get my daughter some earrings and they went above and beyond to find them for me, I felt very looked after and it made my day, thank you both

August 12, 2025
Unprompted review
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A pleasurable shopping experience

My visit to Fat Face (Taunton) was lovely. I initially went in just to buy a gift card for my daughter’s birthday and I can never resist a browse while I am there. Natalia and Jane were so polite, friendly and super helpful.
Thank you ladies.

June 23, 2025
Unprompted review
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great clothes, love FatFace!

Late rush to buy clothes for the holiday in FatFace, Taunton. Great selection for a small store with friendly and knowledgeable staff. Served by Jane who was very helpful. Great clothes, love FatFace!

June 26, 2025
Unprompted review
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

We were served by Scott

We were served by Scott, who served us in a friendly manner.

June 28, 2025
Unprompted review
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Came in today

Came in today. Scott the manager really helpful.

June 28, 2025
Unprompted review
FatFace - TAUNTON 2 logo

Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

What a pleasant store

What a pleasant store. I didnt buy anything but the manager scott was very friendly and asked if I needed any help. Will definitely come again.

June 28, 2025
Unprompted review
FatFace - TAUNTON 2 logo

Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Taunton store

I went into the Taunton store and was greeted by Fiona, who after I had browsed around the store, then helped me to find a size that I was looking for that wasn’t on the shop floor.
She was jovial, but professional and made the whole experience easy and I will be back!

June 27, 2025
Unprompted review
FatFace - TAUNTON 2 logo

Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I did a bit of shopping in the Taunton…

I did a bit of shopping in the Taunton branch of Fatface and i was really happy with the warm friendly welcome and top notch customer service that i received.
I was served by the lovely Grace and the smiley Lexi and my little Winston was even given a treat!
I had no idea i could take my dog inside until one of the girls told me.
What a lovely experience 😊

June 22, 2025
Unprompted review
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Reply from FatFace - TAUNTON 2

Hi Fred,
Thank you so much for your lovely message! We’re so pleased to hear you had such a great experience at our Taunton store. Grace and Lexi will be thrilled to know their warm welcome made your visit special.

We’re especially glad Winston enjoyed his treat too! Dogs are always welcome in our stores, and we love when our four legged friends come to visit.

Thanks again for your kind words, we hope to see you (and Winston!) again soon.
Take care, LE

Rated 5 out of 5 stars

Smooth return process

Served by Natalia who managed to sought out a return of a faulty product and replace it! She was super polite + very efficient

June 18, 2025
Unprompted review
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Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

5 Star service with a smile

I was in the store in Taunton today and I have to say, the service was exemplary. The lovely young, Lexi I believe, helped me find the exact shorts I was looking for. She made what would have been just a simple transaction a wonderful and fun experience. She left me with a smile and a warm heart. I will be telling all the ladies at the WI to visit your store when they are next in town and we hope Lexi will be there!

June 15, 2025
Unprompted review
FatFace - TAUNTON 2 logo

Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Popped into the Taunton store yesterday…

Popped into the Taunton store yesterday and I have to say, what outstanding customer service your company has. I had a couple of questions about different items and the lady who served me (Fiona), knew all the answers and more!
I left the shop with a smile on my face, and feeling like I had made a friend.
Not only are your clothes lovely, but your staff are too. 😊

June 4, 2025
Unprompted review
FatFace - TAUNTON 2 logo

Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The Taunton Store is a Winner!

Walking into the Taunton store today, I was met with smiley staff and an offer of a treat for my dog. Very welcoming! I was served by Natalia today, and she was lovely and very helpful, looking for sizes for me. All the girls were very friendly. I was happy to see that Laura still works there too - she's always been a ray of sunshine in the Taunton branch with her lovely smile and friendly, helpful nature!. I saw her going back in as I was leaving. Great range of clothes and colours and nice big changing rooms. I love this shop!

May 31, 2025
Unprompted review
FatFace - TAUNTON 2 logo

Reply from FatFace - TAUNTON 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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