The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
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See what reviewers are saying
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... See more
Company replied
Never disappointed with any item I buy from Fatface, always prompt with delivery. First 🥇🥇🥇 class.
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
196 reviews
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Reply from FatFace - TAUNTON 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In Store Quality Customer Care
Today, I visited the Taunton Store to ask if I could return some items because they were faulty. I was assisted by Suzi & Jane who were very helpful and welcoming and without a quibble they fully refunded my purchase cost. I wanted to exchange the items but sadly, they are at this time out of stock. I will re-purchase as soon as they become available. I’m grateful for the quality customer care I received today. Fatface Great Brand and Taunton is a Highly Recommended Store.
Thank You 😊
July 10, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I just wanted to say that the staff in…
I just wanted to say that the staff in this store, in particular Fiona are so lovely and friendly. I popped in for a browse and they were all so helpful in assisting me.
July 8, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Taunton store 5 stars!
Popped into the Taunton store today and would like to say I was greeted by smiles and friendliness! Not something that happens much in retail ;)
The lady on the till was Fiona and she was really chatty and smiley but so were the other 2 members of staff. Unfortunately I didn't get their names. Hopefully someone will know, due to the date.
Literally the warmest welcome of any shop I've been in today.
Thank you Fatface!
July 8, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - TAUNTON 2
Hello Richard
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love visiting the Taunton store
I love visiting the Taunton store, it always feels like a personal experience. All the staff are lovely and always really cheerful.
I was served by Fiona this time and she spent time with me, going through all the shorts, finding ones that I like. Nothing was too difficult and I loved how bubbly she was.
It’s honestly a pleasure to visit the Taunton store.
July 4, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Fantastic service, great shopping experience
Visited Fat Face Taunton today, Ben & Susie the assistants were so helpful & gave me honest advice on what suited my shape. So patient, easy going & I will definitely be shopping there again…..
July 5, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Service with a smile
Service with a smile, thank you Fiona for helping me find what I needed for a birthday party. Super customer services, great advice I shall return
July 2, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, Kate.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Taunton, great service and products.
I was browsing your Taunton branch this week where i was approached by Fiona. She was extremely friendly and knowledgeable about the products and sizes.
I will visit again due to the great products and service.
July 2, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, John.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Ben and Fiona served me today
Ben and Fiona served me today. They are both lovely and have good customer and I will alwys recommend them to any clients to purchase from fatface or any other thing in the future.
July 4, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, Abayomi.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Reply from FatFace - TAUNTON 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you find the items to be of good quality. I hope you continue to enjoy our products as much as we do.
All the best, MM
Great service
A really great pair of chinos, and really great service ordering online and having them delivered to my local store.
June 17, 2024
Reply from FatFace - TAUNTON 2
Good Morning,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Straightforward to order and delivery…
Straightforward to order and delivery was prompt. I have returned one item to my local store as the sleeves on too long and that was totally pain free.
June 13, 2024
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great Customer Skills
I visited your Taunton store with a piece of clothing that was the wrong size ! The two ladies that were serving me on that day was Laura & Fiona they both were very polite and helpful with great customer service skills.They did sort out the clothing and i got it from another store.
June 11, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you enjoyed your visit to our Taunton store that you found both Laura and Fiona to be so polite and helpful during your time there. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great experience
Nice arrangement of stuff, excellent customer service, Good quality materials and reasonable prices especially for those on sale
June 9, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding customer service, quality, and pricing. We look forward to welcoming you back soon!
Take care.- GM
Fab as always
Fab as always, made the most of the flash sale, considering how busy the store was today even the under £10 sale was really organised items in size order for easy shopping and quickly served at the till.
June 8, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you have had such a great experience at one of our stores, even in busy moments! We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Fiona in your Taunton store went above…
Fiona in your Taunton store went above and beyond. I wanted a jumper that wasn’t on display in the shop. She took time to look it up on line and then decided to look upstairs in the storage part just incase there was one there. There was! And it was the right size ….and reduced as a sale item! I was delighted and also grateful for the time she spent and how pleasant she was.
June 3, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What a lovely team
I went into the Taunton branch and was served by Janez she and the team were so helpful, nothing was to much trouble thank you so much
May 10, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Taunton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Very pleased with T-shirt
Very pleased with T-shirt, soft and comfy, arrived quickly into store. Staff as always helpful and friendly
May 1, 2024
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Taunton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
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