The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
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See what reviewers are saying
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... See more
Company replied
Never disappointed with any item I buy from Fatface, always prompt with delivery. First 🥇🥇🥇 class.
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
196 reviews
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Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your purchase! We look forward to welcoming you back soon.
Take care. -GM
Very efficient friendly staff (Laura)
Very efficient friendly staff (Laura), nothing was too much trouble for her and she went over and above to chat and make me welcome. Added bonus of popping in during the sale, perfect birthday present for my niece.
April 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent customer service. 5 star…
Popped in yesterday with a specific item in mind. Denim dungarees. There were a few mixed in with the sale items but none in my size. Laura went that extra mile and searched through her stock room and hey presto found exactly what I was looking for. £65, reduced to £15!! Absolute bargain. Laura was so friendly, helpful and a great sales lady... an asset to your company indeed. Ruby, my dog enjoyed the dog treats too. Many thanks
April 29, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Service with smiles
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t really sure! I returned a short while later and the same assistant greeted me cheerfully and showed me to fitting room. I was served by Laura on purchasing my selected item. Laura and her colleague were both incredibly friendly and polite and made the whole experience such a pleasure. Keep up the good work ladies.
April 20, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Great service and quality clothes
Ordered on line on bankholiday Monday, delivered to store for me to collect on the Wednesday. Very pleased with the service and the fit and quality of the dress
April 1, 2024
Reply from FatFace - TAUNTON 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great service
Was assisted today by Bea in the Taunton branch. Bea was friendly and helpful when I needed help with finding a garment in a particular size. Nice to experience good service...
April 6, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered such a great experience in our Taunton store with Bea. I will be sure to pass on the lovely comments to the team. I hope you continue to enjoy our products as much as we do.
All the best, MM
Seen a fabulous men’s shirt online but…
Seen a fabulous men’s shirt online but sold out of my husbands size so I rang Taunton as I had done a click &Collect to be picked up and spoke to a lovely person called Tansel who said they had his size in the shop and she would put it buy for me to purchase when I went to get my click &collect ! So very happy hubby 👍
April 2, 2024
Reply from FatFace - TAUNTON 2
Good afternoon, Barbara.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Friendly & Helpful
Friendly, helpful service from Laura, made it a pleasure. Thanks very much - Sat 30-Mar
March 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon, Andrew.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Taunton store.
Take care, JB
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Excellent service. Laura was really friendly and helpful.
March 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
Excellent customer service, Tuns was very helpful.
March 30, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The display layout and interaction with…
The display layout and interaction with excellent staff.
March 21, 2024
Reply from FatFace - TAUNTON 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Happy, friendly and helpful staff
Happy, friendly and helpful staff. Lovely tidy store with all new Spring stock displayed nicely. Made picking out some new Spring outfits quick and easy as I didn't have much time.
Fiona offered to order the jeans I wanted into store.
Altogether a happy and enjoyable visit. Thank you :)
March 21, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a pleasant experience in our Taunton store. I will be sure to pass on your lovely comments to the team.
All the best, MM
Tried to return an item
Tried to return an item. Unfortunately we mislaid the till receipt. Label still on item.
We have details of the transaction, via our banking information but have been told we can not return or have a credit note. Exchange only.
Which now gives us a very short timeframe.
Ludicrous
March 20, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there, we are sorry to hear of your experience within one of our stores. If you would like to discuss the matter further please do email us at customerservices@fatface.com and we can discuss a resolution for you. Warm Regards TS
Exceptional service
Exceptional service (yet again) from the staff at FatFace in Taunton. Today it was Suzi and Laura who helped me out, providing friendly advice and expertise with good humour. I absolutely love shopping in this store as nothing is ever too much trouble for the staff and they are always totally customer focussed. I only wish there was more service like this around!
March 18, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Jane at Taunton ff store …
We visited the Taunton fatface store today, we were served by a lovely lady who couldn't of been more pleasant or obliging by the name of Jane, the other staff were helpful and polite I went in to browse and left with 2 dresses and a jacket , lovely clothes ,helpful friendly assistant, what more could you ask , thank you
February 28, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you have received. We hope you have a great weekend! TS
I came on a really busy Saturday
I came on a really busy Saturday. Suzi, Fiona and Bea were extremely supportive as I was very nervous trying a new style on. As a plus size woman I felt very empowered by Suzi giving me confidence to wear clothes I wouldn’t have chosen for myself. Best clothes shop in Taunton by far!
February 24, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Taunton store. We look forward to welcoming you back soon!
Take care. -GM
Item did not suit me
Item did not suit me. To return the item was easy and refund happened very quickly.
February 8, 2024
Reply from FatFace - TAUNTON 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found the whole process from ordering to returning easy and speedy. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Made my day!
I was browsing in Fatface Taunton, Laura approach me and asked me if I need any help. I had been wanting a leather jacket for a long time but couldn’t find one I like. Laura offered to check stock room for me as nothing in shop floor, and found one in my size! It’s perfect, if Laura hadn’t approached me I may not have asked, also brought a top and a bag! Beautiful products for spring. Laura was super friendly and nothing was too much trouble. Finding that jacket made my day!
February 23, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your new jacket, and we look forward to welcoming you back soon!
Take care. -GM
Excellent service from the staff
Excellent service from the staff, couldn't do enough.
February 6, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. Please be assured your feedback will be passed on so the store will be recognised for their great service! We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
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