The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
Company replied
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See what reviewers are saying
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... See more
Company replied
Never disappointed with any item I buy from Fatface, always prompt with delivery. First 🥇🥇🥇 class.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
196 reviews
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Reply from FatFace - TAUNTON 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Taunton Store
The staff in the Taunton store are always friendly & helpful. Fiona was especially so today when I returned a bag which has unfortunately broken & which was replaced without any hesitation. She went out of her way to find a suitable alternative even though the shop was busy during the sale period.
January 2, 2024
Unprompted review
Reply from FatFace - TAUNTON 2
Hello Jo thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace is awesome.
FatFace is awesome.
Quality clothes made well,fit and always feel great and super comfy to wear.
I've shoped online and used our local store both of which has been a great experience.there is always a wide choice of styles to choose from,the speed of delivery is top notch very often next day with Royal Mail.
I must mention the girls in the Taunton,Somerset,store who are really helpful and friendly always, and go out of there way to help find the right styles and
Fitment which is always appreciated.
December 12, 2023
Reply from FatFace - TAUNTON 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you enjoy your experience with our crew in Taunton. I hope you continue to love our products just as much as we do and I will pass on your comments to the team.
All the best, MM
Excellent service in the Taunton branch…
Excellent service in the Taunton branch today by Fiona, thank you
December 12, 2023
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Gorgeous!
Really lovely bag with a variety of compartments. Great service, good value for money.
December 5, 2023
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Service excellent.
Member of staff very professional, friendly and interested in my requirements.
Extremely good service , she went out of her way to help and accommodate me. The products on display were very colourful, eye catching and well made.
December 7, 2023
Reply from FatFace - TAUNTON 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Prompt delivery to store & store…
Prompt delivery to store & store assistant was very polite, friendly & efficient
November 21, 2023
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Plenty of choice!
I was after a coat for my other half for Christmas. A really wide selection, all great quality so hard to decide on one! Great customer service in store (Taunton) and quick delivery when I ordered a couple from the website.
November 8, 2023
Reply from FatFace - TAUNTON 2
Hello Emily
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was served by Laura today and what a…
I was served by Laura today and what a lovely lady she is. Lovely and chatty whilst serving me. Laura also went and found me a Christmas jumper in my size.
I love our Taunton fatface it has a good selection of stuff and the staff are always friendly and helpful.
5 stars from me.
November 15, 2023
Unprompted review
Reply from FatFace - TAUNTON 2
Hello Christie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fiona in the Taunton branch was…
Fiona in the Taunton branch was extremely helpful checking stock for the boot size I required. I had chosen two styles of boot but she found that only one of the styles had my size so ordered it for it to be delivered to my home. She was friendly, polite and helpful. She put me at ease and made my shopping experience special. Thanks Fiona. The boots have arrived and I love them.
November 2, 2023
Unprompted review
Reply from FatFace - TAUNTON 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Awesome and happy.
October 27, 2023
Reply from FatFace - TAUNTON 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Online and in store experience
Fat face is a great brand I like the style but also the fact the brand tries to get responsibly sourced cottons etc. The only negative point is that Fat face customers in mailing list don’t get to know about the sale before everyone else, I just came across the pre sale on Facebook page and I was choked not having to know that through my mail. In fact it makes me think that I should unsubscribe, it’s an idea.
Regarding stores I love Taunton store has really nice staff, they’re very helpful and understanding.
October 17, 2023
Reply from FatFace - TAUNTON 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good range of clothing & great price in…
Good range of clothing & great price in sale
Fast delivery
October 17, 2023
Reply from FatFace - TAUNTON 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online to collect in store
Ordered online to collect in store. Surprised it would take 5-7 days. After not receiving an email telling me my item was ready to collect I called the store and was told the item was there.
October 18, 2023
Reply from FatFace - TAUNTON 2
Good afternoon Lucy,
Thank you for taking the time to leave a review.
Upon looking into this, I can see you were emailed on 19/10 and 24/10 to advise you your order was ready to collect from the store. I'd advise you check your junk folders just in case the emails ended up there.
I hope you love your new items!
All the best, LB
Easy online ordering
Easy online ordering. Great updates when delivery due..by post or in store.
Love the accuracy of sizing...confident to oder as always true to info provided
October 17, 2023
Reply from FatFace - TAUNTON 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Collected an ordered item from the…
Collected an ordered item from the Taunton store. Staff were polite and friendly, as always.
September 24, 2023
Reply from FatFace - TAUNTON 2
Good Afternoon Jill,
Thank you for taking the time to leave us a review!
We really appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a great day! - JW
Retail assistants know best…!
I wanted a specific top that was in the sale, but not in stock in my local shop. The retail assistant in store was really helpful and checked if it was available online to order, and also gave me the product number.
I ordered it online and had it sent to a shop.
All very easy and very efficient!
August 16, 2023
Reply from FatFace - TAUNTON 2
Good Afternoon Josie,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew and so happy you were able to get the top you wanted!
I hope you have a great day! - JW
The quality and design
The quality and design, no doubt its amazing... Top brand..
Customer service in shop is happiness inducing...
August 19, 2023
Reply from FatFace - TAUNTON 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Always high quality products
Always high quality products. I had the opportunity to process my 'size guide' online for this particular item. I've marked the dungarees down one star as, although I am a size 6, and the size guide suggested size 6, they are quite generous in size so I am having to have them slightly altered.
It was great to be able to collect my item in the Taunton FatFace store. They are so helpful and friendly!
August 15, 2023
Reply from FatFace - TAUNTON 2
Thank you for your review. We do try to get the most accurate information for all our items as best as we can but there are many products that, due to their design and production, may differ ever so slightly. Your feedback is deeply appreciated and we look forward to seeing you again soon! - RS
Best quality and styles
Just love the quality the styles the whole package.Everytime I walk near fat face my credit card keeps jumping around in my purse to buy new things.🤣.Lovely staff as well at Taunton.
August 17, 2023
Reply from FatFace - TAUNTON 2
Thank you for your review. We hope you love your new items as much as your credit card does! We look forward to seeing you again soon! - RS
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