The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
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See what reviewers are saying
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... See more
Company replied
Never disappointed with any item I buy from Fatface, always prompt with delivery. First 🥇🥇🥇 class.
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
- 01823 332917
4.8
Excellent
196 reviews
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Very friendly and helpful staff
Very friendly and helpful staff . If the item is not in store they will either advise where it is available to purchase or order free of charge for you
September 18, 2022
Reply from FatFace - TAUNTON 2
Hi David, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer Service
I was shopping today in your sale and Tansel was very attentive, helpful and informative. She was approachable and understanding about my needs and was able to anticipate them. I was left feeling like I had made a friend and will be back to shop again. Thank you
September 3, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely store with friendly welcoming…
Lovely store with friendly welcoming staff who could not do enough to help, I was served by a lady called Tansel who was very kind and helpful and I would definitely return.
September 3, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
It was just lovely to walk into the shop…
It was just lovely to walk into the shop at Taunton and be met with 2 members of your staff who were amazing. Fiona E was helpful and assisted us in making choices.
August 16, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hello Roy
Thank you for leaving us this review about your instore shopping experience. Your lovely feedback has been passed on to the team at Taunton Store.
We hope you enjoy your new purchases.
Have a good day! TG
I visited the Taunton FatFace today and…
I visited the Taunton FatFace today and found the ladies very helpful in helping me to exchange a recent, faulty purchase from another branch. The ladies were Fiona and Suzi and they were very friendly and gave honest opinions on the items I considered as an exchange for the faulty item. Pleasant atmosphere, friendly staff, lovely clothes, thank you Fiona & Suzi for your help and guidance!
August 8, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Afternoon Madeleine
Thank you for sharing your recent experience in our Taunton store with us. Please be assured that I will pass this onto the crew members involved for you.
Have a great Afternoon!
EP
Fiona and Lilly served me in store and…
Fiona and Lilly served me in store and were incredibly helpful and lovely to talk to. They offered advice and guidance about clothes and how they looked on me. I would definitely shop here again and hoped to be served by these lovely ladies.
May 6, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Charlotte
I am so happy to read what a positive experience you had in the Taunton store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Taunton Fiona E
Taunton Fiona E
Fabulous service as always in the Taunton store ! Fiona even modelled a cardigan for us to check the fit as a present . The staff are always friendly and helpful we regularly visit with are doggie and treats are always on offer for him too !! Great job guys
May 5, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Cathy,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Taunton store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Happy customer
I just love fatface clothing, I have been a loyal customer for over 15 years. Love the vibe of the Taunton store, great customer service. Shame that the online department can’t seem to get my returns right. I always have to make contact as some items are refunded but not others despite being in the same package and from the same order! Please sort this out as it’s really frustrating and if I wasn’t so hot to check my refund status it could easily get missed and I’d be out of pocket.
May 2, 2022
Reply from FatFace - TAUNTON 2
Hi Kate, thank you for your review - I am so pleased to hear that you are such a loyal customer.
I am sorry to hear that you have issues with your refunds - I will be sure to pass this on to the relevant department. Take care, LE
Lovely service
April 28, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Janet, thank you for your review. This is wonderful to hear! Take care, LE
Fantastic advice and support from TAUNTON branch
I just have to give a 'shout out' to the ladies at FATFACE TAUNTON -. They encouraged me to try a style of top I am not used to wearing and to try colours which put me outside my comfort zone. I tend to stick with a few tried and tested colours and styles, like we all do.. :-) I am so pleased that I tried something different, which I bought, horizontally striped buttonless cardigan. They were not 'selling' me anything, just encouraging me to try something different. The ladies in the shop in Taunton are friendly and encouraging. I thoroughly recommend shopping in FATFACE TAUNTON. If you want kind honest opinions and a friendly, relaxed, attentive, encouraging service, with a few laughs, then shop at the Taunton branch of FATFACE! I was served by Suzi! wonderful lady!
April 14, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good afternoon Rosanna!
I am so happy to read what a positive experience you had in the Taunton store. I will be sure to pass this on to the wonderful team. I am so glad to read that you also love the new top :)
Enjoy the rest of your day DW
Great service
Went to shop in the Taunton store. Lovely friendly staff. Flip flops even managed an air in the warmer weather! Just wish the store was bigger for more browsing and buying!
April 7, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Morning Sandra
Thank you for your 5* review and for sharing your recent experience in our Taunton store.
I hope you have a lovely weekend!
- EP
Excellent customer service
Served by Fiona E in the Taunton store, excellent customer service!
April 7, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Morning Tessa
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Taunton store.
I hope you have a great weekend!
- EP
Always a great visit in Taunton
Recently visited the Taunton store having found some items online however, they did not have them in store but the helpful staff found me alternatives. We need a bigger store in Taunton!!
April 6, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Hannah.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. JB
Good service on my visited Fatface in Taunton today and…
Visited fat face in Taunton today and was served by Fi, the top that I wanted was not in stock, she very kindly went on to your website to find the right one and make sure it’s the correct size fabulous service.
Thanks Fi making shopping a good experience
April 5, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Terry, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Had a very enjoyable visit
Had a very enjoyable visit. Staff very friendly.
Fi was very friendly and helpful.
April 4, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Hi Tony, Thank you for your 5* review. I am so pleased to hear that you had a great visit to the Taunton Store. This is wonderful! Take care, LE
Thank you Fiona
Fiona E gave great service in Fatface in Taunton. She suggested options and was so helpful. It is great having a local Fatface as I love the clothes.
April 3, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good morning Helen,
I am so happy to read what a positive experience you had in the Taunton store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
I’ll be back …
Fiona in the Taunton store never ceases to please. Her guidance has always been bang on trend and this weekend she guided me to an outfit that all my friends just love. She even told me I needed to size up! I was disheartened at first but - she was right - what an asset to your sales team. I’ll be back
April 3, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Afternoon Owen
Thank you for your 5* review and for sharing your recent experience in the Taunton Store with us.
Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely Sunday!
- EP
I bought a jumper from the Taunton…
I bought a jumper from the Taunton store today, Fiona E served me and she was brilliant. Will defo be buying again.
April 3, 2022
Unprompted review
Reply from FatFace - TAUNTON 2
Good Morning Titalina
Thank you for your 5* review and for sharing your recent experience in our Taunton store with us.
Please be assured that this will be passed onto the crew members involved for you.
-EP
Items arrived quickly and are great…
Items arrived quickly and are great quality also a great sale price!
March 11, 2022
Reply from FatFace - TAUNTON 2
Hiya, Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly and that you are happy with your the quality of the items! LM
I ordered a pack of three tee shirts…
I ordered a pack of three tee shirts for my grandson on line. Due to a computer glitch I was sent the wrong ones. As I was in town anyway I returned the item to the local branch and a member of staff reimbursed, reordered and sent the correct tee shirts direct to his home two days later.
Anyone can make mistakes. It’s how they are rectified that matters.
March 7, 2022
Reply from FatFace - TAUNTON 2
Hi Sue,
Thank you for taking the time to leave us a great review. I am so pleased to hear that you received such good service from us instore and that we were able to order the correct one for you so effortlessly. Hope you have a lovely rest of the day. All the best, LM
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