Fearnalls Reviews 

159
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally helpful, approachable, and thoroughly professional during property purchases and sales. People mention that communication is consistently outstanding, keeping everyone well-informed and updated at every single stage of the entire journey. Customers really appreciate how efficiently the dedicated team manages viewings, delicate negotiations, and sales progression to ensure smooth completions. Reviewers also value the dependable guidance and prompt, responsive assistance provided throughout, making them eager to recommend these agents to friends. Many buyers and sellers emphasize that nothing ever feels like too much trouble for this truly wonderful and reliable team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, frequently praising prompt responses, constant updates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fearnalls have been great from day one. We’ve been looking for a property in Hoole for a long time and they’ve helped us all the way on that journey. After we found the property we have bought they m... See more

Company replied

Rated 5 out of 5 stars

We’ve used Fearnalls more than once and chose them because of their experience and success in selling in our local area of Hoole. Launched the sale very quickly over a week-end with superb photo... See more

Company replied

Rated 5 out of 5 stars

We bought our house recently through Fearnalls and found them to be very fair and very helpful. Tom carried out the initial viewing and was accomodating and friendly, followed by Richard who dealt w... See more

Company replied

Rated 5 out of 5 stars

During the purchase of my property James Beech has been extremely helpful and always returned my calls promptly. He has answered or found the answers to any queries in a timely manor. Due to h... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Who are Fearnalls? Fearnalls is an established Chester estate agent dealing with all aspects of property sales throughout the city and surrounding villages. With years of experience and local knowledge, Richard Wheeler and Tom Fearnall are always on hand to advise clients and guide them through to a successful completion. A trusted and reliable estate agency with extremely competitive fees backed by a ‘no sale, no fee’ guarantee and state of the art marketing presentation, many clients have rated Fearnalls as a five-star company and often refer us to friends and family, as a trusted and reliable estate agency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Richard was extremely helpful…

Richard was extremely helpful throughout the purchase process of a home for my elderly mother.
The lines of communication were always open and he was always accommodating to my needs.
We would update each regularly rather than waiting for feedback from solicitors.
He made the process wry easy.
Highly recommend.

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Good sales person.

Richard was very helpful and positive. Worked towards a deal and was always willing to go the extra mile to help out, either with viewings at short notice, letting tradesmen in etc.

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding

Richard was so helpful and contactable throughout. I would definitely recommend to all family and friends and will definitely use him again for any future sales. We’ve also dealt with him during our property search and he was incredibly knowledgable of the are and sales history of properties. Thank you!

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.
After having my house on the market with another agent for 3 months I moved the listing to Richard who instantly refreshed the pictures which showed the house at its best. The house then sold after the first viewing.
Richard was fantastic during the sale process also, dealing with the purchaser and pushing the solicitor along.
Thanks for all your help.

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

Proceed with caution

Update: I’m not on your database, Richard, as it is my partner that has registered with yourselves. However, it doesn’t surprise me that you are claiming not to know me. It just demonstrates the lack of personal approach in getting to know the families you are dealing with.

My partner & I were promised so much & yet so little was delivered. Richard was very charming when things were going right but as soon as I questioned something, his attitude completely changed.

December 12, 2020
Unprompted review
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Reply from Fearnalls

Hi Ava, thanks for your feedback, we would like to explore this further but we’re not aware of who you are and can’t find your details on our database, perhaps you could call us or email with some further details please?

Hi again Ava, our customer service is something we work very hard to maintain and it’s highly unusual to receive negative feedback such as yours. Please do contact us directly in order that we can address your concerns. Without specific information we cannot comment any further but we really would like to get to the root of your dissatisfaction. Please call or email and we will do whatever we can to help.

Rated 5 out of 5 stars

Richard offered a very professional…

Richard offered a very professional service for the purchase of our first ever property. He was reliable, honest and excellent at keeping in contact. We were always able to speak with him directly and he was a pleasure to do business with. Couldn’t fault and would highly recommend.

October 27, 2020
Unprompted review
Fearnalls logo

Reply from Fearnalls

It was a pleasure to work with you Ollie and we hope you enjoy your new home.

Rated 5 out of 5 stars

Made remote sale much easier -very proactive

Richard was "on the case" and very proactive in managing the sale of my mother's bungalow after her death. He kept us informed throughout and showed excellent judgement in moving the sale on quickly. This was very helpful as I live some distance from Chester.
Richard also went above and beyond in dealing with a plumbing disaster at the property and helping to rehome the fish in the pond. A stellar service and recommended unreservedly!

October 27, 2020
Unprompted review
Fearnalls logo

Reply from Fearnalls

See, it's not only people we find new homes for! You are very welcome Cheryl it was a pleasure to help.

Rated 5 out of 5 stars

Outstanding service

Outstanding service throughout the process from Richard. In contrast to other Estate Agents, Fearnalls provide a personal touch which I appreciated and my buyer did too.
House was sold within a week of going on the market and Richard helped me navigate through several issues along the way too.
Couldn’t recommend enough.

October 20, 2020
Unprompted review
Fearnalls logo

Reply from Fearnalls

Great working with you Lisa, we got there in the end!! :)

Rated 5 out of 5 stars

Excellent service

Excellent support throughout the purchase of my first home, Richard was on hand to answer any questions I had from the beginning of the process through to helping point me in the right direction of a handyman.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Richard from Fearnalls provided an…

Richard from Fearnalls provided an excellent service throughout the process of selling our property . Nothing was ever to much trouble . Always able to contact if needed. Very professional company. Definitely recommend.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Buying Our First Home

We’ve just bought our first home, which was sold through Fearnalls Estate Agent.

We personally dealt with Richard, who we found to be very well informed on where the process was up to. He really helped to drive the process forward when things appeared to be stalling.

Communication from Richard was excellent throughout.

We wouldn’t hesitate to use Fearnalls ourselves in the future.

October 11, 2020
Unprompted review
Rated 5 out of 5 stars

Professional service delivered - Recommend

A professional service delivered. I'd recommend Fearnalls. Richard Wheeler brings 20+ years of experience and this comes through in his calm, measured approach and his detailed market knowledge of the Chester and surrounding areas. Richard had previously sold a property for me 15 years ago in a previous incarnation and really glad I engaged him again.

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service! Definitely recommend!

We could not fault the service received by Fearnalls.
The honest and professional approach was refreshing and certainly welcomed, and all of our expectations were exceeded.
Richard made the whole experience a lot less stressful and helped us through step by step and nothing seemed to much trouble.
Would definitely recommend without a doubt.

August 21, 2020
Unprompted review
Fearnalls logo

Reply from Fearnalls

Thanks Lindsey, I hope your dad settles in to his new place. It was a pleasure to act for you :)

Rated 5 out of 5 stars

Highly recommend.

Many thanks to Richard for guiding us through the buying process. As first time buyers we were pretty clueless but we received a professional service throughout, and we were given help and support when needed. Would highly recommend, Thanks.

August 21, 2020
Unprompted review
Fearnalls logo

Reply from Fearnalls

Aww, thanks Hannah, you are very welcome, I hope you both enjoy your first home and I am sure it will be transformed by the time you have finished!

Rated 5 out of 5 stars

Our 1920s refurbishment project

Thank you to Richard at Fearnalls who brought this project to our attention.
He knew our criteria and budget and this project definitely ticked the box. Richard made our experience personable and kept us updated on a regular basis. Thank you again Richard here's to the next investment project

August 8, 2020
Unprompted review
Fearnalls logo

Reply from Fearnalls

Your welcome Johnny, can't wait to see the finished product.

Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic! Having sold quite a few properties over the years I have come to expect a certain level of service from estate agents who always seemed necessary but not always satisfactory. The service from Fearnalls and Richard however, was simply out of this world! Far, far better than any other agent in Chester, choose Fearnalls and you will not be disappointed. If Carlsberg did estate agency ....

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, professional and effective in helping us sell our house.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

I cannot praise Richard Wheeler enough.

I cannot praise Richard Wheeler enough.
From the moment we met him instinctively we trusted him to guide us through the minefield of selling our property
We had been with another agency and they weren't great, the attention to detail Richard showed was amazing
He was meticulous in how he presented our property ensuring the right photos were used and he reviewed them regularly so that the Rightmove site always looked cuurent.
If you are looking for an estate agent look no further

June 24, 2020
Unprompted review

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