Fedex Reviews 234

A package of mine has been hanging out in a FedEx facility in my city for more than 2 weeks. Delivery date says "Pending" when I check the tracking number with no update since mid-December. Even with the "holiday rush," their service and lack of information is disgustingly poor.

FedEx customer service reps...serve no purpose. They are there to just kick the can down the road. I've called no fewer than 5 times and every time, they "make a note in my open case." How frustrating for me to talk to a note taker; and how frustrating for them that they receive receive complaints that they a limited in resolving. FedEx would be better served in enabling their CS team to actually solve problems, rather than being yet another hurdle the customer has to overcome. I'd imagine turnover is fast in that department. They're a customer-facing team that can't actually do anything to help the customer!

Unfortunately for the company from which I've ordered, their choice to use FedEx as their shipping partner has left a bad taste in my mouth. For any companies looking to contract with FedEx for deliveries, keep in mind that delivery is part of the customer experience and be prepared to accept that it may impact customers' willingness to purchase from you again.

To Whom it May Concern/Customer Experience-Service

I am an unhappy customer. My main disappointment is with Federal Express; I believe that because of your reputation you believe it gives you the right to take advantage of customers. I am referencing your employees that deliver for you, not all however in this situation the Federal Express driver that delivers in Yorkville Il. is unreliable, give you the runaround and make it impossible to to contact any supervisors. As a customer you spend over 5 or 10 minutes just trying to get past the AI answering service to even speak to a real human being and if you don't give the AI the correct answer they're looking for it hangs the phone up on you. Very unprofessional. Your FedEx driver stated they delivered a package to my residence at 11:33 today there was no package delivered there was no FedEx truck even on my block today I have two cameras that pick up all activity in this area. So where did you drive deliver my package to or did he even have the package. Finally talk to someone from customer service it'll be 24 to 48 hours before I even get an answer to my mystery package.
Never have I ever experienced dealing with a delivery company as poor as FedEx. They can't blame it on covid either since amazon, ups, and usps have been doing fine with getting there deliveries out on time. Its sad when I see fedex 5 times Miss deliver to my residence within 2 weeks. FedEx needs a service the customers they work for with a lot better attention to detail and respect. FedEx please find my package. 948595442776

Federal Express
3875 Airways
Module H3, Department 4634
Memphis, TN 38116

1-800 Flowers
One Old Country Road, Ste 500
Carle Place, NY 11514

Saturday, December 19, 2020

RE: FEDERAL EXPRESS package tracking # 177199884739 &
1800 Flowers Order # W01005724494802

To Whom it May Concern/Customer Experience-Service/Quality Control.

My name is Kelly Stewart, and I am an unhappy customer. My main disappointment is with Federal Express; I believe that because of your reputation you believe it gives you the right to take advantage of customers. I am referencing your employees that deliver for you, not all however in this situation the Federal Express driver that delivers in Morgan Hill, CA, specifically 360 Clarke Lane zip code 95037 a RESIDENCE.

On 12/16/2020 when the package was supposed to be delivered it was sitting at the FedEx SJ hub.
When I called 12/17/2020, I was advised by the Federal Express customer service representative that the “business” was closed so it was not able to be delivered. WRONG!!!!! I advised her this is a residence; I was then informed the package would be delivered 12/18/2020. I called 1800 Flowers on 12/17/2020 after hanging up with Federal Express to confirm I selected “residence” on my order, it was confirmed by calling 1800 Flower. One of the first questions asked by 1800 Flowers when placing your order online, is if the delivery is for a business or residence. So, your driver either made a mistake or LIED.

Friday, 12/18/2020 when package # 177199884739 was to be delivered, instead the drive placed a Federal Express door tag, on another package from Crate and Barrel that I also sent to my friend – specifically door tag # DT7554 4553 2700 on the door tag, the recipient is “BLANK”, the date is “BLANK”, delivery date is “BLANK”, and the station is “BLANK’. None of the next step boxes were checked:
1.  We will make another attempt.
2.  Must be present for package delivery
3.  Final attempt 4.  See back of tag
Yes, I have a picture my friend took of the tag, and then trying to figure out of she could go to the local Federal Express office in Morgan Hill to pick up the package. The confusion is Federal Express delivers packages to people’s homes correct. Do you have a clause that says if the home is up a hill you won’t deliver? Do you train your drivers to think outside the box, do you provide your driver with dollies, or portable folding hand trucks? Check with Uline [model H-1201, it will hold 175 lbs., it weights 12lbs, 30x19x2, (1) is $99 if you purchase 3+ the price drops to $95, because of the reputation Federal Express has I am sure they can and will do better.

I want my shipping refunded, Federal Express you need to refund 1800 Flowers as this was not their fault. 1800 Flowers I can not tell you how to run your business or who you should do business with. However, situations like this one if there are too many, time to look for a new partner, I do not care what their reputation is.
Federal Express if you have employees that at NOT going to live up to your mission, then they should be working for you. I use Federal Express for lots of things, and this is not the first time I’ve been disappointed; however, this was a very important gift and I needed this delivered ONTIME and it wasn’t. And that disclaimer on your website, unfortunately for Federal Express it had NOTHING to do with COVID 19, or the holiday season, 1 or 2 things, either a LAZY driver or you have UNREALISTIC requirements which is causing your employees to take short cuts and lie.
Fix it FEDERAL EXPESS immediately with all the changes happening in the world this is the time to make the necessary changes – AMAZON if looking to put you as well as other businesses OUT of business, you see AMAZON has their own trucks and Rivian is making electric trucks for them pay attention FEDERAL EXPRESS.

1800 Flowers you are being copied because I wanted you to know I am serious, I want the shipping cost refunded on top of the $20 gift your customer service agent advised, and I believe Federal Express should pay for it, not you.

I do expect someone to contact me in WRITING via email, or snail mail to let me know how Federal Express plans to resolve my discontent. My address is 5877 Baltimore Drive, Apt 10, La Mesa, CA 91942. My mother taught me the Pen is Mightier than the Sword. Please know that is I do not hear from someone by 1/19/2121, I will file a complaint with the BBB, as well as post on FB (Facebook), Instagram, YELP, LinkedIN, Landit and any other social media platform to let people know that Federal Express thinks they are so big they can treat customers any kind of way, NOT. Understand “one person can make a difference”.

Regards,

Kelly Stewart

Fedex has to be one of the worst delivery companies out there, I'm surprised that with all the complaints and negative reviews that they haven't went bankrupt yet. For any vendors or companies out there that use FedEx I'd strongly suggest you use UPS or USPS to deliver customer packages to keep them happy and continue to buy your merchandise. FedEx is unreliable, give you the runaround and make it impossible to to contact the corporate office or speak to any supervisors. Never have I ever experienced dealing with a delivery company as poor as FedEx. They can't blame it on covid either since amazon, ups, and usps have been doing fine with getting there deliveries out on time. Its sad when I see fedex 5 times near my house but for 2 weeks they jockey my package back and forth between 2 locations both 40 minutes from my house. Finally after multiple calls to them and 2 weeks after my delivery date my package shows up. DO NOT USE THE JOKE OF A DELIVERY COMPANY

There should be a minus star, it sucks big time, and they are full of lies, they claim they tried to deliver, but no one home, lie we can see the car park, and have camera looking at the car park, and no one came, and no one rang the bell, have looked at the video, and nothing.
Customer service sucks, does not answer phone calls.
Anyone can tell me how this company is still in business?
I pay happy DHL the extra in the future.
Tracking 772352015327
Fedex China to Denmark.

I ordered a paint stirrer from Micro-Mark on Monday evening, November 23rd, as the previous one I purchased from them many years ago suddenly stopped working. The next morning I discovered the batteries had simply popped loose; a quick but firm push on them and the stirrer was working again. I immediately contacted Micro-Mark to cancel my order; 30 minutes later I receive an email stating that they had already shipped my package. I called them and was told “sorry but once it leaves the warehouse there’s no way to stop it”. I contacted FedEx (the shipping company) and they said the order could be stopped and returned to Micro-Mark but Micro-Mark has to contact FedEx to cancel it – which they refused to do. FedEx says the ONLY way for me to cancel this shipment is to refuse delivery of the package. So it has to come all the way across the country just so it can be sent back? If it ever gets here I will refuse the delivery – 18 DAYS after it was shipped and it’s STILL not here. What kind of half-fast stuff is this? This entire experience was totally unacceptable. I now see first-hand why FedEx has so many negative reviews on here. After this sorry episode I will never use FedEx again…same goes with Micro-Mark; see my separate entry for them.

Horrible horrible experience they change delivery date 7 times never notified me I tire contacting them nothing but machine then they ask for an account number they don't provide no where. Can't use the appcan't get online via it so won't tell you nothing what is up with fedex they terrible no wonder Amazon uses ups to deliver cuts fed is is plain trash they need to shut down the company now and start over

Once again FedEx has lost a package. First it was supposed to be here on the 6th, then the 7th, then the 8th and finally tracking says unable to determine a delivery date. The package was in a warehouse 6 miles from my home for 3 days but they couldn't seem to get it out the door. I ordered a new item and gave up on FedEx, worst delivery company I have ever dealt with.

Today is the 9th and they still have no idea when the package will be delivered. I finally cancelled the order and ordered the same item in hopes that FedEx will get it right this time. But I am not holding out hope.

I would like to thanks Fedex and Mr Nadar who work at amman airport customs who mange to find me my lost item that was lost due to bad repacking from the ship7 shipment company
one of the great companies that i love to ship with along with aramex a lot better service then dhl

My package from Italy to Greece not only returned to the sender (damaged!). The Fedex FALSELY stated that it never had telephone contact with the recipient to arrange the delivery, but in reality the recipient's call log testifies that such calls occurred! Fedex received such evidence of the calls by E-mail, but THE COMPLAINT WAS IGNORED! Also, Fedex FALSELY said they asked me by E-mail if they could give me the package back, but IT WAS ONLY THE NTH LIE!
MONEY LOST, FOOLING AROUND AND LACK OF PROFESSIONALISM.

Still waiting for a refund from fed ex South Africa, I’m going to report the transaction as fraud as you’re not returning my money which you shouldn’t be in possession of anymore. You said 30 days and we are going close to a full two months. I’ve been sent emails which mean nothing and I can’t talk to anyone in finance to deal with this. Does anyone know how to contact the head of fed ex SA?

My package has been out for delivery for 3 days. Still not delivered. When you call they literally spit off the info that you get on the app and don’t help you resolve the issue at all. One could hope companies would stop using FedEx and use a company that actually can get you the package. They say it will be delivered tomorrow. I about 100% sure it won’t.

Calling FEDEX customer service since November 14th, 2020. So, let me start my review. Each time I call them, they transfer my call to different rep and that rep asks me “how can I help you”. Is it a game or tricky business? Or all reps tired of answering customers and wanna play soccer by passing a ball or customer to each other. Last time I called them November 27th, 2020 Christine picked up the phone and I told her that I’m going to leave a bad review on trustpilot and consumer affairs, plus BBB.
They don’t care, cause they are getting paid by an hour, calls or no calls, they are getting paid by an hour. Where is the owner of FEDEX? Is the owner rich guy so he is not paying attention to business? Control your business or close your business if you cannot work with customers. If you are rich, we don’t care too, and you got rich by our money, we used your service and paid and you got rich, at the end we are not getting the best result.

Just for one piece of paper, A4 format paper (air conditioning license), I paid $97.19 credit card ending 2032 FOR FIRST OVERNIGHT. Shipped Friday, supposed to be delivered on Saturday. Was not delivered Saturday whole day we waited, not even Sunday. It was delivered by Monday.

If I knew, I would fax that paper, I wouldn’t pay that much, or I would use standard shipping $10

Calling to get my FULL refund since it was not overnight shipping and next day delivery. Will submit my review on consumer affairs and BBB too.

If this issue won’t be solved, I will keep reviewing it and will use UPS/DHL/USPS.

Tracking number: 398906354616

If anyone from high level department of FEDEX reads that, email me at airductprofnls at gmail

Shame on FEDEX overnight shipping and its customer service

Excellent customer service from the East Northport, NY location...especially from Kareem, who is super polite and helpful!

Had my package being transported to me as soon it arrived it really badly beat upped.

Dette er det VERSTE transportselskap jeg har opplevd EVER!! De kommer ikke å henter når de skal, de greier ikke å levere i tide og de er elendige på kundeservice. På kundeservice snakker en med noen svensker og de har forskjellig svar hver gang! Makan til dritt! Jeg har brukt DHL mye og har alt godt å si om de, men ble nødt til å bruke Fedex nå fordi de jeg skal sende til ikke har DHL konto, men kun Fedex-. ALDRI MER!!

This is the WORST transport company I have experienced EVER !! They do not pick up when they should, they do not manage to deliver on time and they are lousy at customer service. At customer service, you talk to some Swedes and they have different answers every time! I have used DHL a lot and have Just goot things to say about them, but had to use Fedex this time because the company I am sending to do not have a DHL account, but only Fedex-. NEVER AGAIN!!

Horrible company takes more than one month for delivery my package very slow shipping speed and no help

Iam a disgruntled customer from botswana.i have a shipment with FedEx courier driver a month now and what is more frustrating is that there are no updates online and the local office is not answering the phone if they do they keep me on hold for and forget about me.

What's worse than a lazy FexEx driver, FexEx customer service. I have never met or spoken to so many incompetent people at one company before. They have terrible service and terrible customer service as well. Stay away. The driver gave my package to the wrong person and then "lost it." Customer service were a joke and had no idea what they were doing.

Not only my packages always arrive late, but also damages!!