Fedex Reviews 234

always slow shipping!! use another courier

This company hide costs from clients, and then you get SURPRISE invoices days after receiving your package. Is NOT the 1st time it happens to me. I decided after almost a YEAR to give them a second chance, but I just got double disappointed. When I called costumer service I selected the option to speak with a english speaking representant, but after a HUGE while waiting for someone came a lady speaking a mix of danish and swedish, I had a native norwegian speaker,that also speaks swedish, danish and english and he could pick some words here and there, when I was starting to get frustrated I asked the lady that please speak either one language or english. She could not explain the extra charges and just said is the law. But how im suppose to know about this charges if the company dont say about them on the 1st invoice I got, not even on the webpage. But well is 22 usd. But how dare they to tell me is the law I have to pay if themselfs dont follow the law of informing to the client the real costs of the service. This is the LAST time i use this "company", me, anyone in my family and I will make sure all my friends knows about this BAD and shady way of FEDEX making bussiness.

Horrible company, they are delivering my packages to another address or who knows where. It’s been months and dozens of packages lost, hours on the phone with the customer service and it hasn’t been solved. I will not use companies which use fedex as delivery service from now on.
You can also see that all of the real reviews here are one star and the the 5 star reviews and paid reviews created all on the same day with the same or similar text.

I really don't understand how this company still functions, considering the plethora of very negative reviews, all of which are fully justified. Wish I had bothered to check the reviews before agreeing to accept their shipping service.
Ordered a shaver from the US via a mail forwarding service. FedEx was the cheapest shipping option, but they charged some $70 (!) just for releasing the package from the customs, and that DOES NOT include the customs charge, which was actually pretty low. The FedEx charge consisted of some unthinkable commissions, like "a computer commission" (that is FedEx Israel).
If that's not enough, the courier didn't arrive on time, and refused to bring the package to the flat, demanding us to go down and collect it.

Without exception one of the worst, most corrupt, most shamelessly disdainful and useless companies on the planet. Parcel Monkey assigned my international shipment to them without my knowledge. A week and half later, the package still hasn't been delivered. Apparently its been sitting in customs for four days, which Fedex declined to notify either myself or the recipient about. They've refused any explanation, apology or compensation. This is on top of two recent orders I've placed with various online vendors that Fedex "lost", also without explanation, apology or refund. Never again.

Well My package finally showed up, 4 days late. Its beat to hell and looks like it was tossed all over, so glad they handle their packages with care... NOT... what a joke.

Recieved my box and it was all smashed. All my cookies inside are all smooshed, my chips were all popped, everything was ruined. Thanks FedEx

I trusted the services of Fedex for bringing amazon shopping from the US to Kuwait - WHAT A MISTAKE THAT WAS!! The short version is that it took 3 months, 5 visits of sweat and endless frustration into their office, and $500 on top of what I had already paid the freight forwarder to get my stuff. Disappointed and vowed never again to use them.

Horrible company! They lost two of my packages twice!!! I called every day for 6 weeks to try to locate my "lost" packages. They delivered both of them (totaling over $3,000) to two incorrect addresses. They told me they are not responsible for retrieving the packages they dropped off at the wrong address. Eventually, I had to use my wheelbarrow and walk through my neighborhood to where I spotted the huge 80 pound boxes and hoisted them in (even though I weigh only 100 pounds) and push them up hill to my house and drag them down the courtyard steps and into my house. FedX customer service is horrible. Your packages are not safe with them.

If I could give negative stars I would. Here are just a few reasons why no one should purchase from companies that use FedEx:
1. The company has no accountability or conscience. They blatantly lie, make excuses, refuse to acknowledge any wrong-doing and blame shift. These are characteristics of a socio or psychopath
2. The tracking isn't accurate. If there is, for any reason, a delivery exception ( like delivering to the wrong address), the tracking is never updated to show this exception. This prevents the seller and the customer from taking action.
3. They are very bad for the environment: They route their packages to so many unnecessary locations around the final destination- wasting fuel, polluting the air, adding unnecessary expense to vehicles and roads.
4. No respect for recipients packages: Will leave packages sitting on loading docks for days in the rain. They will leave packages sitting in trucks for days and some of those items are temperature sensitive ( medications, food, supplements,etc..)
5. When they deliver to the wrong address- which is often- they will not send that driver or any other driver to retrieve the package asap. In many cases, unless the wrong recipient is honest and notifies them of the error, FedEx won't even acknowledge that an error has occurred, the tracking will show as delivered and when you call and have to wait an hour on hold, they will shift the blame to you to prove that you didn't receive your package. The sender will also think you are lying.
6. Customer Service has been trained to be as rude as possible. I know this because I've spoken to many different reps and they all use the same rude rhetoric. They are defensive, arrogant, dismissive, belittling and will often blame shift in an effort to intimidate and shame the customer for complaining.
7. They will often just sit in front of your house and not even bother to get out of the truck to bring you your package and then update the tracking to say 'attempted'. They will sometimes do this several times in a row.
8. They have no respect for people's yards and will literally drive over lawns, break irrigation nozzles, create ruts in lawns and they don't make any effort to fix it.
My last two experiences with FedEx:
Ordered a 300 dollar item from a well known and established company in the UK. The item was delivered to the wrong address- later found out that it was delivered to a neighbor at the end of my street. When I checked the tracking and it said it was delivered, I had to call FedEX and wait on hold for an hour. They finally responded with: Yes, we know. The wrong recipient contacted us. I asked when it would be delivered and they didn't know. I told her that we were going to have a hurricane and that I needed that package asap. They refused to send the driver back to get the package, would not allow me to pick it up myself and would not allow the wrong recipient to bring it to me.
I called them the next day because the tracking still showed delivered. I had to wait on hold another hour only to find out that no one had filed any report of the delivery exception. The rep assured me that this time it was filed. WRONG!!!! To save time let me just say that no one filed any report and I had to call them every day for 5 days. I had to call the UK seller and their rep assured me that she had already notified her fulfillment center in NY while we were talking and that they were contacting FedEx to force the delivery. 5 days later, my package was delivered in a grocery bag. It was soaking wet, covered in leaves and sticks, the box had disintegrated and the contents was soaked. It had sat on someone's steps for 5 days in a hurricane with 10 inches of rain. The driver never acknowledged that there was a problem until I asked him if he thought this kind of service was acceptable as I tossed soaked cardboard on his feet. He told me no but that no one at FedEx cares about such things. He also told me that the manager of the depot had called him in that day to special deliver my package and that he isn't even from my area. The UK company made this happen and thank goodness they believed me.

I ordered several perishable items from King Arthur baking goods in March. My box sat in the rain on their loading dock for 3 days exposed to the elements. I discovered the problem when I turned on the news one morning and saw thousands of packages sitting there undelivered. I called KA and they told me to order by phone and make sure that they use UPS ground.

My most recent order from MaryRuth Organics has been ' on the truck' and ' out for delivery' for 5 days. I called Mary Ruth but they told me that they can't change their shipping method. SO, goodbye MaryRuth's. They don't care anymore than Fedex does.

DO NOT ORDER FROM ANYONE who uses FedEx or SmartPost. Always call in your orders and make sure to use UPS ground or some other method

Today was the time to deliver the shipment number 918330685687 from FedEx and we were informed that it will be delivered to us with Zajil. Zajil sent me the name of the representative and his phone number and he was called and did not answer !! Then I sent him a text message, and I was not answered, so I called him again, and he cut off the line twice in my face, and with pictures from the calls proving that, then I called another station and said that the shipment is with another delegate, with his name and mobile number sent to me from Zajil, and we waited all day for delivery and did not Complete! Let us be surprised by a message from Zajil stating that no delivery was made because we did not answer the mobile phone, and this is not true
The question now is: We paid the shipping cost to be shipped via FedEx and she is the one who delivers the order to us, why when the shipment arrives at the last destination, the local FedEx transfers our shipment to another local shipping company that asks us to pay the shipping cost to us for the prepaid order. To FedEx !!! Why do we transfer our order to another company and ask us to pay another shipping cost over the cost that we paid for them to ship the order to us !!!
With what right the shipment is transferred to another shipping company, then we pay another shipping value !!!!!!!!!

Please consider shipping carriers' recurring problems

I ordered brakes from RockAuto. They were shipped overnight and due on Friday. By Saturday they had not arrived so I checked the status. The package was marked "refused by recipient!" It was being returned to the sender. I called FedEx and was assured that the problem would be taken care of and I'd receive my order the next day. I did not. A week and a half later the package was returned to RockAuto and now I've been dinged with a $33 return shipping fee and no parts! I'm furious because, not only could they not fix their screw up, but their customer service rep lied to me to get me off the phone. I've used FedEx for years but this experience has left a bad taste in my mouth. 1-star!

I would really like to give zero stars. This is my second review of this bottom of the barrel company. I receive a weekly delivery from Home Chef as my husband and I are at high risk. I even changed my delivery day to avoid this problem. Tracking said it was on the truck and to be delivered. The fed ex truck pulls up for my neighbor and I ask where my delivery is and I’m told it did not make it on the truck. The Fed Ex delivery man had it on his electronic device but never was loaded on the truck. Where is it I ask? He did not know. Tracking is useless. I call and explain the issue no one knows anything and I call back never happen. This company needs to get it together or go under.

For three days in a row Fedex has texted that my package would be delivered that day and tracking showed out for delivery. The package still hasn’t been delivered. Fedex CustomerService is useless. They promised someone would call me but they didn’t. They made untrue excuses like bad weather when it’s been beautiful for weeks. What a horrible company.

They have destroyed very valuable items many times and have done nothing. Literally ran something over with a truck. Threw some tape on it and delivered it anyway. Hit up sugar percussion. You owe them a lot

1 star is a rating several magnitudes too kind to discribe this titan among shady businesses. Throughout my entire life not once has a parcel from fedex ever been delivered to my door or person, the closest I've been to a FedEx employee is however the innumerable times I've had to March down to their local office(usually out of the way adding to the frustration) , with ID in hand to manually claim my parcel - this seems to be their business model as this is the experience anyone I spoke to has been through. I always go out of the way to try and pick any of the other despicable delivery services because regardless of their similarly deplorable business practice at least there is the minute CHANCE of getting the delivery to your door - with FedEx hell would freeze over and pigs would fly before that happening.

And if you are not okay with normalizing this I think you should vote with your wallet for the extinction of this "company"

I have had issues with FedEx before COVID but as a disabled person with mobility issues living in a building with a door code. I have to wait downstairs in the bilstering heat or cold for the driver because their company policy forbids them from entering a door code to get access to a building.
My building has the door codes posted on a placard by the door, I'm not sure why the delivery man couldn't enter the numbers and go upstairs.
I have to say that even with budget cuts from another shipper I have more problems and less help from customer service at FedEx.
It is honestly the most frustrating and incompetent service out there the other two shippers out there have no problems punching in the code door to enter my building and deliver goods. It's just this nonsense about security reasons and the lazy driver who services my area who has given me other people's packages assuming I will give them to my neighbors and not asking for ID. The driver literally expects me to do his job for him if he sees me downstairs waiting for a package.
If he is that careless with packages I would not doubt that many things go missing under his watch. FedEx in NYC area is a joke if you live in a coded building better hope you are not paralyzed or you will have big problems with them. The worst and most careless service I've had the displeasure of using.

I bought a camera from USA and they shipped to me by June 23 , and the delivery date was July 1, still they says its in Customs ??? one an half months in Saudi Customs,!!! cant believe, and nobody is giving a specific time frame of delivery ....cool Eh!!!!!!!!

I would give them a zero if I could. They are the worst at on time delivery and their tracking system stinks. The employees that I spoke to know it and nothing is ever done to improve. Horrible company.

0.0 I rate fedex.! They say 24-48hrs they have to hold my package. But it’s gone over that time.!!!! Tracking is useless coz date/time of estimation is never correct. Becoz when u track it down it’s still sitting at the same place it was days ago. Pathetic I’d say. Never using this company again. Ps I never chose this company for delivery it was who I bought my product from that I wnt be using again as well. I’ll be sticking to what I know from now on. " Australia 🇦🇺 post only.” Never Again!!!