My bike runs like a dream like a rolls Royce and freshly layed tarmac now. It wasn’t cheap but quality costs and there were quite a few issues so it was well worth the money. I’m usually disappointed... See more
Company replied
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My bike runs like a dream like a rolls Royce and freshly layed tarmac now. It wasn’t cheap but quality costs and there were quite a few issues so it was well worth the money. I’m usually disappointed... See more
Company replied
The Fettle team gave my neglected bike major surgery and it is now riding like new again. The price also seemed reasonable for central London. The staff were very nice too.
Company replied
Great service, efficient, fast & friendly, everything you can ask for. They changed the crank of my bike, their app is amazing as it lets you know instantly of every step of the process
Company replied
Very efficient. Patrick was very straightforward and honest about price and even gave me personalised advice for my specific situation. Got my bike flying like new
Company replied
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
29 Kendal Street, W2 2AW, London, United Kingdom
Replied to 20% of negative reviews
Typically replies within 48 hours
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I left my bike in the workshop to have a puncture and the brakes fixed. Both staff members were really nice. The process and communication was very clear throughout, and I was really happy with the service. The puncture was fixed and the brakes improved too, and I was given good advice on eventually replacing the brakes. I have Gazelle bike, a slightly unusual model, so appreciated the extra effort.
Friendly and helpful staff and the service and repairs were done both swiftly and efficiently.
Great and fast service. The team is very honest and they do their best when it comes to delivering exceptional service. Very friendly and experienced.
Rowan was brilliant!
Professional, expert and charming.
Dropped a new canyon bike off as I had some gear issues. Basics issues really and was fixed quickly and back on the road in no time. All in all good professional service at a good price.
Very quick and transparent. Ordered the part(s) and fixed my bike in a day, picked it up next morning. Good stuff!
These guys are great. Personable, professional and quick.
Excellent service and I was informed every step of the way what was needed, the cost and how long it would take
Can’t fault Fettle this time
Super fast on responding and quoting for my Brompton. Real fast fixing the bike as well. I dropped the bike in the morning, and pick it up after lunch.
Very helpful staff and did excellent job quickly. Good communication
Really straightforward- no hidden costs and excellent service. We will be back next time!
Fantastic fast, friendly service. These guys are great
Sorted my puncture out in minutes. Super speedy plus great service.
Great service and fast.
Booking system super easy and friendly staff.
Card machine not working on the day but link provided to pay so very efficient and technical people.
Got puncture on Brompton bike. Called lots of bike shops nobody would see me until next week, remembered Fettle who had helped me before. They said they will see me on the spot and I had my bike returned fully functional in 30 minutes. Excellent standard of service Heidi recommended
As ever the team looked after me royally. I can't recommend them more highly as they are always attentive and have a thorough understanding about bikes as well as a firm grasp on customer service. I used to bring my bikes to Brompton Junction for all my needs. However over time I grew to realize that the good folk at Fettle offered me something a little more. What was that? Excellent service!
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