Fettle. Faff-free bike repair | fettle.cc - Hyde Park Reviews 86

TrustScore 4.5 out of 5

4.7

29 Kendal Street, W2 2AW London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My bike runs like a dream like a rolls Royce and freshly layed tarmac now. It wasn’t cheap but quality costs and there were quite a few issues so it was well worth the money. I’m usually disappointed... See more

Company replied

Rated 5 out of 5 stars

The Fettle team gave my neglected bike major surgery and it is now riding like new again. The price also seemed reasonable for central London. The staff were very nice too.

Company replied

Rated 5 out of 5 stars

Great service, efficient, fast & friendly, everything you can ask for. They changed the crank of my bike, their app is amazing as it lets you know instantly of every step of the process

Company replied

Rated 5 out of 5 stars

Very efficient. Patrick was very straightforward and honest about price and even gave me personalised advice for my specific situation. Got my bike flying like new

Company replied


Company details

  1. Bicycle Repair Shop

Written by the company

At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.


Contact info

  • 29 Kendal Street, W2 2AW, London, United Kingdom

  • 442045383179

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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Replied to 20% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Good basic service and great advice

I left my bike in the workshop to have a puncture and the brakes fixed. Both staff members were really nice. The process and communication was very clear throughout, and I was really happy with the service. The puncture was fixed and the brakes improved too, and I was given good advice on eventually replacing the brakes. I have Gazelle bike, a slightly unusual model, so appreciated the extra effort.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great and fast service

Great and fast service. The team is very honest and they do their best when it comes to delivering exceptional service. Very friendly and experienced.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team

Super fast on responding and quoting for my Brompton. Real fast fixing the bike as well. I dropped the bike in the morning, and pick it up after lunch.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and fast.

Great service and fast.
Booking system super easy and friendly staff.
Card machine not working on the day but link provided to pay so very efficient and technical people.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Got puncture on Brompton bike

Got puncture on Brompton bike. Called lots of bike shops nobody would see me until next week, remembered Fettle who had helped me before. They said they will see me on the spot and I had my bike returned fully functional in 30 minutes. Excellent standard of service Heidi recommended

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

The rolls royce of bike maintenance!

As ever the team looked after me royally. I can't recommend them more highly as they are always attentive and have a thorough understanding about bikes as well as a firm grasp on customer service. I used to bring my bikes to Brompton Junction for all my needs. However over time I grew to realize that the good folk at Fettle offered me something a little more. What was that? Excellent service!

November 28, 2025
Unprompted review

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