Fettle. Faff-free bike repair | fettle.cc - Hyde Park Reviews 86

TrustScore 4.5 out of 5

4.7

29 Kendal Street, W2 2AW London, GB


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Rated 5 out of 5 stars

My bike runs like a dream like a rolls Royce and freshly layed tarmac now. It wasn’t cheap but quality costs and there were quite a few issues so it was well worth the money. I’m usually disappointed... See more

Company replied

Rated 5 out of 5 stars

The Fettle team gave my neglected bike major surgery and it is now riding like new again. The price also seemed reasonable for central London. The staff were very nice too.

Company replied

Rated 5 out of 5 stars

Great service, efficient, fast & friendly, everything you can ask for. They changed the crank of my bike, their app is amazing as it lets you know instantly of every step of the process

Company replied

Rated 5 out of 5 stars

Very efficient. Patrick was very straightforward and honest about price and even gave me personalised advice for my specific situation. Got my bike flying like new

Company replied


Company details

  1. Bicycle Repair Shop

Written by the company

At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.


Contact info

  • 29 Kendal Street, W2 2AW, London, United Kingdom

  • 442045383179

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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Replied to 20% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful, unlike some bike shops where I feel I am either an inconvenience or a failure somehow.

Popped in today for a minor repair that was done while I waited - I am very glad that this shop is in Hyde Park and continues to be so helpful

April 16, 2025
Unprompted review

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