FG Barnes Group Reviews 114

James has been amazing. Honest and open about everything i queried. James went the extra mile on getting the deal i want. I would highly recommend him if you are looking to purchase a car.

Had an appointment today with Danny. Fantastic customer service and efficient knowledge of the vehicle. Danny was extremely helpful and very approachable. I am extremely grateful for his help. I have ordered a vehicle now. I'm glad I chose FG Barnes. Excellent

Bought a 2nd hand Astra from them 2 weeks ago. Drove it for 2 days and it broke down. The car has now been sitting in the car park for over a week as they are too busy to fix it. Customer services “Johnathan” incredibly rude and no one cares. Very quick to take the £15k but still have no confirmation when the car will be ready. Meanwhile the 14day money back guarantee has expired and the 30 day warranty running out fast.

This company makes shopping for a used car a pleasant experience from first enquiry to completion of purchase. Sales team give friendly and personal customer service and are prompt to respond to enquiries without being pushy. Vehicle was handed over in very good condition.

They are superb until they sale their car.
After sales service is awful. You have to struggle to get hold of them on the phone. They promise to call back but it never happens. They couldn’t fix my car which was still under warranty even though I took it to them 2 times for the same issue.
Avoid at all cost.

My mum has been struggling with driving a manual car, so we went down to FG Barnes to get some advice. I spoke with Luca and Paul, who were both incredibly welcoming and helpful. They took the time to open several cars and let us see if my mum could comfortably get them into gear. While we didn’t purchase a car on this occasion—as the one we liked was a bit too new and out of our price range—it really helped us explore different options and understand what might work best. We looked at a nearly-new Honda Jazz on the forecourt, and in the end, we decided to buy a ten-year-old one elsewhere as i needed to get one quickly. I’d highly recommend FG Barnes for their friendly and supportive service.

Amazing customer service by Lorraine. She really does care for customers. Her telephone manners are exceptional and she is very efficient. Thank you Lorraine. Great job! 😊

Yonathan at FG Barnes Omoda was very helpful and polite. He was pleasant and carried out great communication from the beginning to end of the service.

John Jamison was our salesman. He was very helpful, approachable and patient with myself and my husband. Recommended the new Vauxhall Frontera, which had plenty of space as I have mobility issues. He was polite, kind and caring. Would recommend him to my friends and family if they needed help.

The Service Advisor Yonathan Mokon had a very friendly welcoming persona that inspired confidence and made the “not do good news” more palatable.

It was a joy and a pleasant change to deal with a CSR who came across as being interested in the Customer and explained what had been done and why, especially as these were warranty repairs, and also what future actions would be required.

Bought a car from FG Barnes in December 23. Always best to leave these kinds of reviews for a while in case any mechanical issues develop. Thankfully, none have. Car is running great. Friendly, efficient service (Luca was very professional.)

I've tried for a week to speak to someone about buying either an Omoda or a Jaecoo. Nobody answers the phone, or has responded despite the 'live' chat taking details and assuring me someone would be in touch...still nothing! I guess Birchwoods are having my business then.....

Wow, what a fabulous experience I have just had. I have been looking for a new car for a while and have met several salespeople over the recent weeks but none of them compare to Kam. He was such a breath of fresh air, he really wanted to find me the ‘right’ car not just sell me something. He took the trouble to fully understand my needs and his knowledge was outstanding. I really cannot say how delightful it was to meet this charming man, and cannot recommend him enough. Thank you Kam for all your hard work.

Mr. Garth Leaning investigated my service records and confirmed that their mechanic failed to inform me about my worn-out brake pads—an admission that their service was negligent and put me and my children and others in danger.

However, what came next was beyond absurd. Mr. Leaning told me that if the mechanic was still working at FG Barnes, they would have refunded me—but because he had left, they couldn’t offer me any compensation.

Let that sink in.

Imagine if a restaurant served you food poisoning, and when you complained, they said, "Sorry, the chef doesn’t work here anymore, so we can’t do anything." Or if a hospital made a critical error in surgery and later shrugged it off because "the doctor no longer works here."

That’s the level of ridiculousness we’re dealing with here. FG Barnes admitted their mistake, acknowledged that they endangered my life and my children’s safety, yet refused to take responsibility simply because the employee had moved on.

A company should be accountable for the service they provide, not hide behind excuses. If someone on their team fails, the company as a whole is still responsible for making it right. But instead of standing by their customers, FG Barnes has made it clear that their loyalty lies with covering their own backs.

This is not just poor customer service—it’s outright negligence. If you’re considering taking your car to FG Barnes, think twice. A company that only "cares" when it’s convenient for them is not a company you should trust with your safety.

Luca looked after us and was brilliant.
He explained everything clearly and always did what he said he would.
He was friendly, knowledgeable and helpful.

Easy, friendly service when buying a used car in January. Luca was knowledgable and helpful, and went through the paperwork smoothly and efficiently. I would really recommend the garage for high levels of customer service and approachable, friendly staff. The car has also been superb so far! Thank you!

I bought a car from this dealership with all the overflowing positive reviews. It was really good in terms of non-pushy and patient sales team who did home delivery as I was nervous to drive from the dealership to home - Ben Finnerty and James Woods. But everything went downhill only when my car broken down on the 2nd day of delivery. My car now did not start and AA patrol mentioned that it might be a key access issue which needs dealership fix. I had to wait 3.5 hrs in winter in a car without engine turned on and I thought it was valid to get the full vehicle recheck as there were other minor oversee like tyre pressures below the recommended level, spare key battery problem and the request was not accepted. There was a delay in the response until Stuart Sim came to rescue. He is a very good General Manager who was patient, kind and supporting from the customer's perspective. Finally my issue was just a vehicle setting which was highlighted in Toyota dealership but he offered to take the car back if its not fixed in a day as I requested and also gave me complete vehicle recheck report and video. He even offered his office for me to work when they had to take the car back to the garage. So all good since our last meet.

Got help from alex. Regarding motability. Absolutely amazing person, very helpful, kind and amazing customer service. Helped me more than I expected & sorted my car out quickly & worked around me, always kept in contact. I would 1000% recommend this vauxhall dealership in Guildford. I travelled over an hour a few times & it was definitely worth it. But all in all, everyone was amazing there!! I can't thank everyone enough. 11/10 for everything.

I booked my car in for a service but had to reschedule. Due to day change with work.
I get very anxious with anything to do with the car. I found Lorraine Davis to be very patient and helpful and re arrange for me, a real credit to the company. On the day of the service, I was treated professionally, offered a warm drink and advised how long service would take and other enquiries I had. Nicolas Sinclair and Charlie Finch were very helpful as well as service team. Fantastic!

I usually do my car service. Never had a bad experience (since 2022), however sometimes, it take a long time to book for a service but everything is perfect and professional staff and reasonable pricing. could not ask more