Had my car booked for MOT got plenty of notifications, booked online. Arrived at FG Barnes, friendly staff, contacted when it was ready to collect. Nice area to wait with free coffee facility.... See more
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Just purchased a new Jaecoo 7, excellent service from the sales man Mr Ali Hussnam, we explained what we were looking for, he arranged test drive and valuation on our car. Exceeded our expectation
Got help from alex. Regarding motability. Absolutely amazing person, very helpful, kind and amazing customer service. Helped me more than I expected & sorted my car out quickly & worked around me, alw... See more
Company replied
Appalling service, excuse after excuse. Mananger unable to answer basic questions. 1. Why was the pre purchase condition report only given six weeks after purchase? 2, if I had been given p... See more
Company details
Written by the company
The FG Barnes Group offers a range of car brands in Guildford. Operating in the South East of England, offering new and used cars, as well as Aftersales and Motability.
Contact info
GU1 1RT, Guildford, United Kingdom
- fgbarnes.co.uk
3.5
Average
116 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked my car in for a service but…
I booked my car in for a service but had to reschedule. Due to day change with work.
I get very anxious with anything to do with the car. I found Lorraine Davis to be very patient and helpful and re arrange for me, a real credit to the company. On the day of the service, I was treated professionally, offered a warm drink and advised how long service would take and other enquiries I had. Nicolas Sinclair and Charlie Finch were very helpful as well as service team. Fantastic!
November 27, 2024
Unprompted review
I usually do my car service
I usually do my car service. Never had a bad experience (since 2022), however sometimes, it take a long time to book for a service but everything is perfect and professional staff and reasonable pricing. could not ask more
July 1, 2024
Unprompted review
Bought a Vauxhall Corsa from FG Barnes…
Bought a Vauxhall Corsa from FG Barnes in Guildford. The car has been great and the service from the dealership has been genuinely outstanding. Had a couple of bits to resolve post purchase and all has been dealt with with ease. Great customer service, quick and no hassle solutions. A very easy 5 out of 5. Nothing not to like.
September 26, 2024
Unprompted review
after 3 weeks of purchasing my car the…
after 3 weeks of purchasing my car the car developed a fault with engine warning light on took back car was kept for a week told need to order part no time when this would be told to just wait, engine light on bad rattle from exhust after spending £13,000 on car and numerous phone calls not happy.
August 19, 2024
Unprompted review
Had a question about my car
Had a question about my car. The question was answered in a quick manner.
April 19, 2024
Reply from FG Barnes Group
Thank you Janice for your four star review, we're so glad to hear your query was dealt with efficiently and quickly. We really do appreciate you taking the time to give us a rating and some feedback. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Used Cars, we hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Faye for your five star review, we're so glad to hear you had such a good experience with us and we could help answer all your questions. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you in the near future!
Customer service was excellent
Customer service was excellent. The staff was very attentive and made me feel very relaxed.
April 18, 2024
Reply from FG Barnes Group
Thank you Susan for your five star review, we're so happy to hear you had such a good experience with us and that we could help answer all your questions. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Very poor experience with North…
Very poor experience with North Yvelines agency manager (France).
She was of no help at all despite her promises to defend her customer interest for the sale of a well located 107 m2. Reason was that the proposed buyer of the apartment was a very good friend of her.
When asked to assist for a counter proposal since the original offer was low, she did not contribute and use arguments such as poor market, few customers etc...
Two complete reports in French have been sent to Barnes General Manager, based in Paris. I also mailed him my comment on Barnes answer to my original « avis » published on Immodvisor ( the appropriate media for real estate properties).
I think this dispute must remain between Barnes France and myself.
February 15, 2024
Unprompted review
Great service
Great service. Very helpful. Explained everything. Went through the range even electric cars.
March 26, 2024
Reply from FG Barnes Group
Thank you Timothy for your five star review, we're so glad to hear you had such a great experience with us and that we could help answer all your questions across the range of cars. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Excellent service
Excellent service, product knowledge, helpful information, which made our decision to purchase from them very easy.
April 2, 2024
Reply from FG Barnes Group
Thank you Nick for your five star review, we're so glad to hear that your experience was made so easy and everything was explained to you in detail. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope you enjoy your new purchase!
Reply from FG Barnes Group
Thank you Julie for your five star review, we're so happy to see that you had such a positive experience with us and that we could help answer all your questions. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
They were very helpful from the time we…
They were very helpful from the time we walked in till the end they answered everything we asked to the full and could not be more helpful very friendly and efficient
March 26, 2024
Reply from FG Barnes Group
Thank you Denise for your five star review, we're so glad to hear we could help find the right vehicle for you and that we were able to answer all your queries. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
R J G.It was a good to talk with Ian as I…
It was a good to talk with Ian as I have dealt with before and it was great to talk to him about the car.thank you Mr Robert Gough
March 26, 2024
Reply from FG Barnes Group
Thank you Robert for your five star review, we're very happy to hear you had such a positive experience with us whilst choosing your new car and we could answer all your questions. We will be sure to pass your kind comments onto Ian. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you in the near future!
Collection could be better.
Sale was fine. On collection carpets not in car. After spending £14,000 thought they would have at least given us a full tank of petrol. Instead we were told there’s a garage just outside where I had to put £65 worth in.
March 19, 2024
Reply from FG Barnes Group
Thank you Stephen for your review and feedback, we're sorry to hear you felt you had a bad experience with your new vehicle. After speaking to our sales executive about this issue, they did confirm to us that fuel had been put in the vehicle already before collection and that it was explained that if you needed more this would have to be done on your side. In addition, most of the cars here at Vauxhall don't come with floor mats and that we had offered the best discount possible that we were able to authorise. Please feel free to contact us on the following number, 01483 885885 and one of our team will be more than happy to discuss the matter with you further. Once again we do apologise.
Alex Bax was brilliant
Alex Bax was brilliant in dealing with everything from start to finish.100% TOP MAN.
March 11, 2024
Reply from FG Barnes Group
Thank you Keith for your five star review, we're so happy to hear that the whole process and journey was made easy for you and that we were able to answer all your questions. We will be sure to pass your kind comments onto Alex. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Lorna for your five star review, we're very happy to hear you had such a good experience with us and that we could help answer all your questions. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Brian for your five star review, we're very glad to hear you had such a good experience with us and that we could answer all your questions. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Nissan Guildford, we hope to see you again in the near future.
Very straight forward process
Very straight forward process. Mohammed was very helpful and explained each step
March 6, 2024
Reply from FG Barnes Group
Thank you John for your five star review, we're very happy to hear that you had such a positive experience with us and that the whole process of choosing your new vehicle was made easy for you. We will be sure to pass your kind comments onto Mohammed. Once again thank you for choosing FG Barnes Nissan Guildford, we hope to see you again in the near future.
Improve communication
I have used FG Barnes on several occassions and I am generally happy with the work they do. But they need to communicate with me better. whenever I bring my car in, I need to leave it with them and walk into town to amuse myself whilst the work is done and wait for them to call me to let me know it's ready to collect. However, every time, I have to either call them or just turn up as it gets near to closing time.
December 13, 2023
Reply from FG Barnes Group
Thank you Scott for your four star review, we're very glad to hear you continue to use us for any car work you may require, we really appreciate your loyalty. Thank you for the feedback in regards to the improvement of the communication and keeping updated on the car's progress, we will be sure to pass this onto the team. Once again thank you for choosing FG Barnes Guildford, hopefully next time we can make this a five star experience for you!
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