Financial Support Systems Reviews 744

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional yet compassionate approach, making them feel supported and not judged. Many highlight the excellent customer service, noting that queries were addressed promptly and effectively, and the overall process was well-explained and easy to manage. People appreciate the guidance provided throughout their financial journey, leading to a sense of relief and control over their debts. However, some people were dissatisfied with aspects of payment and contact. A few customers mentioned issues with inconsistencies in information provided, requests to increase monthly payments, and difficulties in communication, including ignored emails and a lack of support during redundancy. There were also occasional reports of rude or unhelpful staff members, and administrative errors leading to extended payment periods or confusion regarding financial agreements.

What people talk about most

Staff

Consumers generally find staff to be positive, highlighting their friendliness, support, and professionalism.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpful, compassionate, and... See more

Service

Users describe positive interactions with service. Many customers express gratitude for the support received,... See more

Payment

People report ambiguous experiences with payment. While some customers found the process friendly, helpful,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, noting... See more

Based on these reviews

Rated 5 out of 5 stars

£20k+ debt, juggling credit cards, debt spiralling. Financial support systems took a look at my case and immediately came up with the solution to help me take back control. A 5 year plan, whic... See more

Company replied

Rated 5 out of 5 stars

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or les... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

No-one wants to enter into an IVA, but certain life circumstances, unfortunately force you to. I can honestly say, from start to finish FSS have been brilliant, very understanding and very polite, yo... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Understanding

Honest, helpful and understanding if situations change

October 13, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Great company very easy to work with…

Great company very easy to work with because everything was explained and set out perfectly from the start not 1 problem encountered in the 5 years would definitely recommend

October 9, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Communication was easy and straight…

Communication was easy and straight forward, at the start of the process just over 5 years ago I was made to feel safe and comfortable while I was going through a stressful period in my life… I recently completed my IVA I never missed a payment and that was made easy for me with a manageable monthly amount. The amount you pay is unique to you and your overall debt and financial situation. But for the purpose of the review and to give someone thinking about entering into one… my monthly debt was £650 a month. Once I entered into the IVA it went down to £150 a month for 3 years. Then year 4 it was £196.50 a month and then year 5 it was £269 a month. It gave me a quality of life while I was still making a contribution towards paying off my debt. If you have any doubts I would highly recommend calling them but up. Take the step I’ve never looked back and now I am debt free.

October 9, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company, easy to get set up and for the past 5 years I have had no issues. I became unwell during the iva and had to take payment breaks but the support team were amazing and helped me through everything.

October 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

5 star

Always helpful and supportive and explained the whole process.

September 30, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Lifeline

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with their compassion it gave me the strength to finally tell my husband. The relief I felt was immense a weight had been lifted. I had affordable repayments and could breathe again. The last 5 years have gone so quickly and if anyone is in the same situation I found myself in then I would strongly recommend FSS to getting your life back on track.

October 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

FSS helped me when I needed it most

FSS helped me when I needed it most! The agents were always very patient, compassionate and supportive. They always made sure that I understood exactly what was happening and why and made sure that I was happy with the process.
I knew that if I had any questions I could always call or email and someone would help me straight away.

September 29, 2025
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Reply from Financial Support Systems

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Rated 5 out of 5 stars

It was fantastic and fabulous also…

It was fantastic and fabulous also thank you very much for your support and kindness to put me back on the right direction I do really appreciate.

October 3, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Helpful, understanding and sympathetic

Every time I spoke to anyone there the staff were helpful and understanding. Different options were discussed when I first made contact, the person I spoke to was so sympathetic and reassuring.
The whole process was made easier by the operatives I'd spoken to.

October 2, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Very helpful company

Very helpful company and made me feel assured in my debt repayments. Thank you so much!

October 1, 2025
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Reply from Financial Support Systems

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Rated 5 out of 5 stars

BRILLIANT

BRILLIANT, and so helpful when I needed my funds too be in order,due too pension age and son 44age long term stage5kidneys and Lumpoma, Aspergers,.no help from his Dad, when he made his son homeless,.2012.so gratefull,.

September 23, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 1 out of 5 stars

I’m so stressed to hear so many people…

I’m so stressed to hear so many people have the same issue as me saying I’m ‘ in breach’ for suddenly creditors upping what was originally owed how can be right ! After 6 years get to the final months and suddenly there’s more I have to pay this is so unfair how can they do this to you and suddenly spring this on you right on the last hurdle !! I have paid so much in to them and basically left me worse off it’s not on how can they do this !

October 1, 2025
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 5 out of 5 stars

Made my IVU very manageable

Made my IVU very manageable, kept in touch well and supported when required. Highly recommend them.

September 17, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 4 out of 5 stars

My IVA has ended

Well I got the the end of the IVA term without too many hiccups, but FSS helped make the experience as easy as they could

September 23, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Great initial service and always kept…

Great initial service and always kept up to date with latest situation, agents handled any queries really well and received a great positive experience

September 15, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Kay/506635

£20k+ debt, juggling credit cards, debt spiralling.
Financial support systems took a look at my case and immediately came up with the solution to help me take back control.
A 5 year plan, which became a 6 year plan due to an unforeseen house move was put in place.
Annual reviews helped keep my payments affordable and the team worked their hardest to allow me to keep as much of my money as possible.
6 years later, I have just completed my IVA and it feels great to finally be debt free.

September 17, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Amazing service and staff really really…

Amazing service and staff really really appreciate all the support and help. You saved my life as with my depression and my anxiety along with my physical health you have always explained everything and help me build a better start moving forward with money

September 9, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

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