Financial Support Systems Reviews 744

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional yet compassionate approach, making them feel supported and not judged. Many highlight the excellent customer service, noting that queries were addressed promptly and effectively, and the overall process was well-explained and easy to manage. People appreciate the guidance provided throughout their financial journey, leading to a sense of relief and control over their debts. However, some people were dissatisfied with aspects of payment and contact. A few customers mentioned issues with inconsistencies in information provided, requests to increase monthly payments, and difficulties in communication, including ignored emails and a lack of support during redundancy. There were also occasional reports of rude or unhelpful staff members, and administrative errors leading to extended payment periods or confusion regarding financial agreements.

What people talk about most

Staff

Consumers generally find staff to be positive, highlighting their friendliness, support, and professionalism.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpful, compassionate, and... See more

Service

Users describe positive interactions with service. Many customers express gratitude for the support received,... See more

Payment

People report ambiguous experiences with payment. While some customers found the process friendly, helpful,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, noting... See more

Based on these reviews

Rated 5 out of 5 stars

£20k+ debt, juggling credit cards, debt spiralling. Financial support systems took a look at my case and immediately came up with the solution to help me take back control. A 5 year plan, whic... See more

Company replied

Rated 5 out of 5 stars

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or les... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

No-one wants to enter into an IVA, but certain life circumstances, unfortunately force you to. I can honestly say, from start to finish FSS have been brilliant, very understanding and very polite, yo... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I found everyone I spoke to were very…

I found everyone I spoke to were very helpful and friendly. They put my mind at ease.
I am very grateful for everything they did for me.
Would highly recommend.

September 3, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Final month

I only have 1 more month left on my IVA. The team have been very supportive throughout. At my last review, I was told I owed an additional £6500 due to income, I called them and explained that I was coming off of maternity leave so the review wasn't an accurate representation of what I had been earning throughout the year, they got this sorted immediately and lowered to £150 and agreed to take this as a final payment. I have used both phone support and live chat, and both are extremely helpful and non-judgemental, making me feel better about the situation I got myself into 5 years ago. I would highly recommend this company if you're considering an IVA. The process was straightforward, easy and everything explained properly throughout. THANK YOU FINANCIAL SUPPORT SYSTEMS 🙌

September 10, 2025
Unprompted review
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Thankyou so much for your support…

Thankyou so much for your support during my iva payments and everything you did for me really appreciate everything. Would highly recommend

August 29, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

You won't regret asking them for help

Financial support systems were really good and I would recommend them to anyone who is struggling with repaying debt. Staff were so helpful and friendly and always willing to help me. The kept me calm when I was frightened and worrying about how I was going to manage my debt.

September 4, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

great service

following the death of my sister myself and my mother fell into financial difficulty nearing eviction and having to pay for the funeral i had to enter an iva ,
FSS made it so easy for me to get started and throughout he length of my iva journey the helped me complete it

August 29, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 1 out of 5 stars

Don’t communicate with you enough and…

Don’t communicate with you enough and you have to do all the chasing. Wish I didn’t use them

August 20, 2025
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company, professional staff, really helpful in all ways! I can't thank finacial support systems enough!

August 13, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Thrustful Company

This Company is professional, reliable, and truly dedicated to their clients. Excellent service and great communication, I highly recommend them!

August 13, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 3 out of 5 stars

It was great to find something to help…

It was great to find something to help me pay off my debts, however I did find some of the people I dealt with were a bit snooty, like they were in charge of your whole life! Im glad I've done it because I am out of debt but some of you need to improve your people skills

August 20, 2025
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. Our team is dedicated to improving our service and will look into your feedback and how to implement it into the service we provide.

Rated 5 out of 5 stars

Excellent company

Excellent company , can be a life saver in helping you with your debt .

August 19, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

My financial journey

I first sought advice 6 years ago. The process was sorted out quickly and efficiently. I was kept updated frequently and professionally
It’s so good to now be debt free

August 18, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Finacial suppport systems

They were very professional and put me at ease. Explained the plan to pay of my debt and not to worry made me feel better and that they will help me

August 11, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

IVA/

straight forward to set up. few bumps along the way but was told there maybe other than that no problems and would recommend

August 15, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

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