Financial Support Systems Reviews 744

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional yet compassionate approach, making them feel supported and not judged. Many highlight the excellent customer service, noting that queries were addressed promptly and effectively, and the overall process was well-explained and easy to manage. People appreciate the guidance provided throughout their financial journey, leading to a sense of relief and control over their debts. However, some people were dissatisfied with aspects of payment and contact. A few customers mentioned issues with inconsistencies in information provided, requests to increase monthly payments, and difficulties in communication, including ignored emails and a lack of support during redundancy. There were also occasional reports of rude or unhelpful staff members, and administrative errors leading to extended payment periods or confusion regarding financial agreements.

What people talk about most

Staff

Consumers generally find staff to be positive, highlighting their friendliness, support, and professionalism.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpful, compassionate, and... See more

Service

Users describe positive interactions with service. Many customers express gratitude for the support received,... See more

Payment

People report ambiguous experiences with payment. While some customers found the process friendly, helpful,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, noting... See more

Based on these reviews

Rated 5 out of 5 stars

£20k+ debt, juggling credit cards, debt spiralling. Financial support systems took a look at my case and immediately came up with the solution to help me take back control. A 5 year plan, whic... See more

Company replied

Rated 5 out of 5 stars

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or les... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

No-one wants to enter into an IVA, but certain life circumstances, unfortunately force you to. I can honestly say, from start to finish FSS have been brilliant, very understanding and very polite, yo... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My ex husband left me financially for…

My ex husband left me financially for dead and I was up to my neck in payments that I just couldn’t afford. Depressed and stressed I looked at my financial options and came across FSS via Google. From beginning to end, the team have been helpful. There was a slight hiccup in year 2 as certain financial limitations weren’t explained properly, but once I understood the ins and outs it was smooth sailing. As I write this review today, I’ve officially completed my IVA and can finally close this chapter of my life. The FSS team were helpful and supportive throughout. Thank you to all

August 13, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

SUPERB COMPANY

Customer REF NOs - 600471 and 600378.
My wife and I are coming to the last year of our IVA and we have to say we have been supported right through with a friendly and professional company. Thank you so much for making it an easy and smooth process, we can't wait to be debt free in just over a years time. Would highly recommend this Company to anyone 🙂👍

August 12, 2025
Unprompted review
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Reply from Financial Support Systems

Thank you so much for your feedback! We are currently unable to locate your account with the details provided. Would you be able to provide your customer reference number?

Rated 5 out of 5 stars

Amazing service

Amazing service from start to finish.
Really helped get myself out of a hole

August 4, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

IVA journey

Since I have started my IVA, FSS team have been nothing but supportive and understanding of my situation. I found that I could always trust them with all my problems, even if they arose a few years after initial IVA assessment. I believe that continuous open communication and updates with FSS help them get a better idea of my struggles. I feel they work with me to go through this, and you don’t feel judged. I will be forever grateful for all the work they have done for me.

July 17, 2025
Unprompted review
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Great and friendly service

Helpful, friendly and always there to support you. Amazing throughout my time and eased my worries when they popped up.

JW

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Friendly service and support throughout…

Friendly service and support throughout the process I was worried at the start but was helped through the process and thought out my plan would definitely recommend

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Thank you all so much for the help and…

Thank you all so much for the help and support until the end my IVA. There was ups and down but your support and guidance we’re made me succesfully finished without any problem. I can’t thankful enough….
Without you all guys I dont think I can make it by myself. Nice people and very helpful.

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Great communication and always…

Great communication and always available to help with no judgement. Made me feel at ease with a smooth process from start to beginning.

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

A very smooth and straightforward…

A very smooth and straightforward process conducted by this company.
They could've not been more helpful throughout the length of the IVA.
Definitely recommend anyone to use FSS.

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Financial support Systems

Having used Financial Support Systems for the last few years to assist me they were brilliant with guidance and helping.
Very helpful with the annual reviews and with what was required.
Can’t thank them enough, would definitely recommend.

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Excellent service

I have completed my 5y years IVA AND IM DEBT FREE NOW, all thanks to the amazing team of FSS who we’re patiently supported me through out the years. I thought I wasn’t able to make it, there were ups and downs in the process but they were there to make it easier to cope and managing my affordability of living. I’m looking forward to the future with open arms, and hopefully working on towards saving for our new home in the future! To all wanting to give it a go, don’t think twice, this company are at parr amongst the rest.

July 7, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

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