Finch - The Trade Professionals Reviews 230

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, polite, and friendly staff, from office personnel to engineers, who keep them informed every step of the way. The service is frequently described as excellent, efficient, and reliable, with many appreciating the care and commitment shown, especially for tricky jobs. Reviewers also highlight the fair and competitive pricing, with work completed according to schedule and sometimes even under the original quote. Some people also felt that the attention to detail and willingness to go the extra mile truly set this company apart, making them highly recommended for all plumbing needs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the professionalism, knowledge,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Price

Customers had positive experiences with price, often highlighting the excellent and affordable work.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finch were extremely professional, polite and friendly. Jamie came out to quote and followed up in writing with a line by line breakdown of each item. When it came to the two days of instal... See more

Rated 5 out of 5 stars

Astonishing care and attention from Jamie & Finch - we call him the 4th emergency service, nothing is ever too much trouble, when you are in need he is on the scene as fast as he can be (even leaving... See more

Rated 5 out of 5 stars

Finch Plumbing did an excellent job for me again. This one was very tricky and took a lot of effort on Jamie's part - there was a problem with the hot water flow to the en suite. Jamie located the p... See more

Rated 5 out of 5 stars

We highly recommend Finch Ltd for all your plumbing needs. The team have refurbished our bathrooms to a very high standard. They are efficient, tidy, polite and professional. When we accepted the q... See more


Company details

  1. Construction & Manufacturing

Written by the company

Our team of professional tradespeople perform interdisciplinary jobs in the fields of plumbing, heating, electrical services and general property maintenance. Supported by over 65 years of combined experience and equipped with professional skills we are highly motivated and full of spirit. Monday to Sunday, January to December, by day and by night.


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

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Rated 1 out of 5 stars

Abortive visit

The engineer, who was very pleasant, reset the programmer for the ceiling heating, which was working anyway. There is still no electricity input to the underfloor heating, which is therefore not operative.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Wet Room up and running

I have just had a wet room installed by Finch. Jamie was involved in its design from the outset and nothing was too much trouble. Mason did much of the work. He was polite, easy to have around the house and a tidy worker. The same can said for the tiler and the men who put the floor down. Jamie kept me informed, throughout, and kept a close eye on the work. All was to budget and timely. I will use this firm again.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

I am delighted with the work undertaken…

I am delighted with the work undertaken by Steve . So marvellous to have quiet central heating system after two years of feeling a jet was about to take off when the pump came on! I was also impressed that in conversation with Steve that he really listened and informed me of a simple solution to our thermostat issue converting it to a remote version.
All in all very impressed by this firm from their welcoming response to my phone enquiry, the work undertaken and the fact they gave an estimate first and it was good value for the money.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Very good experience

I got a date for a boiler service just a few days after my enquiry. The engineer called in advance to let me know he was on his way, he arrived on time, was pleasant and got on with the job. The price for the job was good too. All in all a good experience, I wouldn't hesitate to recommend Finch.

July 12, 2021
Unprompted review
Rated 2 out of 5 stars

A second visit required when it might have just taken the one?

Recently it was suggested by my managing agents that as I was finding my usual plumbers were rather busy and a more urgent need had arisen on a tap at a house rent, I would use their preferred plumber Finches. I was happy to agree for this. They helpfully went out and saw to the problem tap but I did not recieve a call or contact to check in with me and was duly sent an invoice for tightening but possible future replacement could be needed. This then rquired a revisit a few weeks later as the problem quickly recurred. I think this should have been discussed in the first visit so that I could decide and weigh up with the plumber at the time. This is the reason that I use my own plumber so that I don't pay two costs for the visit probably only needing a charge once.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - prompt responses, excellent problem solving, finding solutions to annoying plumbing problems, and a real sense that they really care about the job and getting the best possible outcome for the client. Very impressed and I can wholeheartedly recommend Finch.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

I never write positive reviews however…

I never write positive reviews however I took the time to say what an excellent company / business this is. They are detailed, empathetic, sympathetic, clear and concise and their work is clean, professional and their tradesmen have great skill. They really advice me and help me through the whole process of my escape of water trace and access and replacement of pipes for insurance claim. I will use them for all my residential plumbing and electrical work in future. Can I just say again what a great company. If there were more stars I would give all and more

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We received great customer service from Finch when we arranged for them to install a replacement boiler at our home just before Christmas.

The engineer was professional, friendly and kept us fully informed of his progress.
The cost was also very competitive.
Highly recommended.

January 21, 2021
Unprompted review
Rated 4 out of 5 stars

Would recommend

Recommend by a relation and have been very satisfied with the work carried out. The main work was on a fairly old central heating boiler, which was causing the engineer problems but he stuck with it and now it’s working fine. I was very impressed with his knowledge.
Would recommend this company.

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Shower broken

Finch sent out a team quickly and they were both very professional abs efficient. They took the time to explain the problem abs answered all my questions. They kept their masks on. Great experience overall

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Boiler service.

Been using for boiler service for 16years. Wouldn't want to use anyone else: Excellent professional service fairly priced. Totally trustworthy and reliable. Reassuring polite friendly manner. Many thanks.

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Prompt, Flexible & Professional

This is a very professional team. They have well organised office team who support some really knowledgeable plumbers and heating engineers. They turn up when they say they will and are quick to diagnose the problem. The work is completed with minimal fuss and at reasonable prices

November 14, 2020
Unprompted review

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