Finch - The Trade Professionals Reviews 

249
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, professional, and friendly throughout every single project they undertake. Many consumers also appreciate the highly reliable and efficient service provided when dealing with complex plumbing and heating tasks. Some people also felt that project schedules, appointment times, and work updates were handled with impressive punctuality and absolute clarity. Reviewers consistently note that the skilled engineers always explain the ongoing progress clearly, offer great advice, and leave work areas exceptionally clean and tidy. Clients feel completely confident trusting this team for all domestic maintenance needs.

What people talk about most

Service

People report positive experiences with service, frequently praising the knowledgeable and professional staff... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office personnel are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy to contact via email and phone. We used these guys as they came highly recommended by a plumber family friend. They renovated our bathroom and did a great job, kept us up to date with prog... See more

Rated 5 out of 5 stars

Finch Plumbing and Heating company have been brilliant with our Alpha boiler that has run into a number of issues over the years. Sarah in the office is always really helpful and Jamie the engineer h... See more

Rated 5 out of 5 stars

We highly recommend Finch Ltd for all your plumbing needs. The team have refurbished our bathrooms to a very high standard. They are efficient, tidy, polite and professional. When we accepted the q... See more

Rated 5 out of 5 stars

I had issues with a large radiator in my living room. Initially engineer Mason and subsequently Jamie did an amazing job in fixing the problem. It was tricky but they were determined and eventually... See more


Company details

  1. Construction & Manufacturing

Written by the company

Our team of professional tradespeople perform interdisciplinary jobs in the fields of plumbing, heating, electrical services and general property maintenance. Supported by over 65 years of combined experience and equipped with professional skills we are highly motivated and full of spirit. Monday to Sunday, January to December, by day and by night.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(249)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Finch were recommended to us by good friends and we were not disappointed, From start to finish they have been very professional and hardworking, with the result of us having a lovely new bathroom. Their engineers are polite, tidy, cheerful and very skilful. We would definitely recommend Finch to other friends and will be looking to contact them in the future regarding a new kitchen!!

September 11, 2019
Unprompted review
Rated 5 out of 5 stars

Shower screen installation.

Very helpful advice initially, a realistic quote and the work - new shower screen and in-line descaler - completed expeditiously and professionally. Would not hesitate to recommend.

March 28, 2019
Unprompted review
Rated 1 out of 5 stars

Did not turn up - Would not recommend!

Did not turn up! we i called to inquire they gave a lame excuse about having an emergency job. Could not guarantee that the engineer would even turn up.

If i had not called to question where the engineer was I doubt they would have even bother to contact me.

February 8, 2019
Unprompted review
Rated 3 out of 5 stars

Boiler maintenance

Happy with the work to service and provide a GSC. Quote to repair boiler was expensive ie £290 more than the quote I'm going with!

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

Fast and Efficient service

Fast and Efficient service, nice plumbers, genuinely interested in sorting my problems and understood the urgency when our heating pump to the underfloor heating broke down, even with needing parts to be ordered it was all fixed in a few days. very grateful.

December 19, 2018
Unprompted review
Rated 5 out of 5 stars

Work wad done very well within the time…

Work wad done very well within the time imparted. The engineers were friendly and left the place tidy. I was pleased with the result (fitting of brand new boiler). The price was competitive and stayed as quoted.

July 25, 2018
Unprompted review
Rated 5 out of 5 stars

FANTASTIC PLUMBERS

I would recommend these plumbers to anyone that asks. They have smartly, reliable and knowledgeable plumbers that always complete the jobs on time and within the price quoted. The girls at the office are a pleasure to deal with and Julia and Ian always take time out to visit us regularly to see how services can be improved!! Seriously impressive and highly recommendable.

June 27, 2018
Unprompted review
Rated 5 out of 5 stars

well Recommended

Nice friendly proffesional workers, very efficient in their works and timings, they inspired confidece as a firm and we will definitely be using them for all future works and repairs. A firm which not only are great at what they do they’ll ensure their clients are made aware of every step before work commences.

May 23, 2018
Unprompted review
Rated 5 out of 5 stars

New Boiler Choice And Installation By "Finch" Proved Good

I choose this company after a visit to their office to enquire about a fresh boiler installation. Their approach and full understanding of how to make my choice of boilers,their capacity any possible problems along with value for money and not leaving any questions answered! Made my mind up...
The installation was carried out to a good standard on the agreed date and the operative found his way to sort any problem that faced him!
It is one year old now and just had it's service by this company-Finch.That person turned up on time,was very considerate,clean, did the job well and I will be booking my next service with them for 2019....
I am pleased with my purchase and the good parts and labour that came with it.....Go and have a chat for yourself, I wasn't sorry!!! EL.

January 28, 2018
Unprompted review
Rated 5 out of 5 stars

5* Customer service

I am a landlady and called this company out to do a small routine job.
I didn’t actually meet anyone as the tenants were there but from start to finish, everyone I dealt with was polite, friendly and efficient, I was kept In touch all of the time. As it happened, I thought something needed replacing because it was out of date, but it wasn’t. Another company may have replaced it and I wouldn’t have know any different but this company took photos to send me showing the expiry date and just charged me a minimal call out fee.
I would not hesitate to recommend them.

December 14, 2017
Unprompted review
Finch - The Trade Professionals logo

Reply from Finch - The Trade Professionals

Thank you for your review Liz; we hope to work with you again.

Rated 5 out of 5 stars

Reliable and Trustworthy

Reliable, worked cleanly and quickly, managed to fit us in at short notice and did an excellent job.

November 30, 2017
Unprompted review
Finch - The Trade Professionals logo

Reply from Finch - The Trade Professionals

Thank you so much for taking the time to review our service

Rated 5 out of 5 stars

Excellent

Excellent - We as a lettings business regularly use Finch Ltd. I would highly recommend them as a reliable business who provide me with regular job reports enabling me to keep my landlord clients updated.

October 16, 2017
Unprompted review
Finch - The Trade Professionals logo

Reply from Finch - The Trade Professionals

Thank you Julie (and your team), much appreciated.

Rated 5 out of 5 stars

Good local plumbing company

Good local plumbing company, well run, good attitude & good professionals.

October 16, 2017
Unprompted review
Finch - The Trade Professionals logo

Reply from Finch - The Trade Professionals

Thank you Spencer, we're very grateful for your comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look