Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... See more
Company replied
We have relied on Charlotte and her team @ Fired Earth Chester for over 3 years now and have never once found the service extended anything other than terrific. They are knowledgeable, amazingly frien... See more
Company replied
Lived up to its usual standards. I have bought FE paint before - 'Mad King George' - and the pigments last - unlike some that fade quickly. And I made a mental note to follow up 'A Misty Morning'... See more
Company replied
Company details
Written by the company
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Contact info
Twyford Mill, OX17 3SX, Banbury, United Kingdom
- 01295814280
- customercare@firedearth.com
- firedearth.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fired Earth
Hi Christopher, Thank you for your review of our Terrazzo Frammento tiles. We are pleased that you are happy with the tiles. We would love to see photographs of your finished project.
Getting full refund after cancellation of order
Am giving 3 stars because a full refund wasn’t initially given when I cancelled my order a day before delivery. After a few emails and many calls , the company gave me the rest of the money they had withheld. I’m happy about that but it was a hassle. I was sent an email acknowledging my frustration and that was a good thing they did .
March 31, 2025
Unprompted review
Reply from Fired Earth
Hi Somi, Many Thanks for the updated review, we hope to see you again soon
Excellent customer service!
Excellent customer service received by Marie and Jen. They both worked together to resolve an issue I had, offering professionalism, understanding, and a solution to customer satisfaction. Not only impressive products, but also exceptional customer service. Highly, highly recommend Fired Earth!
March 31, 2025
Unprompted review
Reply from Fired Earth
Thank you for leaving a lovely review. I am very happy that we managed to resolve things for you.
Magnificent
I want to thank Fired Earth.
I'd ordered 4 freebie tile samples:
Georgica Pond Polished.
Ramsbury Multi.
Onyx Green Polished.
Aegean Pink Marble.
I asked for them on the 17th March 2025 and they arrived on the 19th! They're all beautiful!
Very well done, 10/10 and 5 gold stars!
March 19, 2025
Unprompted review
Reply from Fired Earth
What a lovely review! Thank you crystal. We are pleased that you like the tiles.
Reply from Fired Earth
Thank you for taking the time to write a review.
We are so pleased to hear that you have received excellent and friendly customer service from us, something we really pride ourselves on providing to all customers. We hope to see you again soon.
problem soving
An error of mine led to parcelforce returning my delivery. The order was despatched once more with-out delay or fuss,exccellent service!
March 9, 2025
Reply from Fired Earth
Excellent news! Richard, we are pleased that you received your parcel. Thank you for your review.
Quality paint, great colour
Bought the Ultramarine Ashes emulsion. It arrived quicker than expected.
Only done a test on the wall, so have not used it for full coverage, but from the feel of the paint it is very good quality. One coat has given the section decent coverage, so I am hoping two will give a fully flat consistent finish.
The pigment itself is really nice...a sea green/sage green tone, really calming colour. This should work really well in our late victorian, high ceilinged lounge.
Very pleased at this stage
February 27, 2025
Reply from Fired Earth
Good morning, Thank you for leaving a lovely review. we are glad you like the paint.
Superb
Superb. Cheaper than buying through trade suppliers and the big warehouse. Free delivery within a few days. And, of course, the paint looks great.
March 1, 2025
Reply from Fired Earth
Thank you for taking the time to write a review.
We are pleased to hear of your experience and we are glad you are happy with your paint.
We hope to see you again soon!
Ludicrous delivery cost
They charged £50 delivery for £50 worth of tiles. Also refuse to accept returns of part orders.
February 28, 2025
Reply from Fired Earth
Hi Chris, Thank you for leaving a review of your recent experiences. The tiles you ordered were large format tiles consequently they had to be delivered on a pallet. The pallet delivery is charged on weight, with a minimum fee. We do not accept partial return of orders, this is advised at point of purchase. There are many reasons for this, not least of which is to discourage waste and encourage careful ordering from the start.
Great Customer Service!
The Customer Service at Fired Earth Darts Farm was fantastic. They went above and beyond to be helpful. The tiles we bought look great, and we’re looking forward to using the paint. I would highly recommend.
February 26, 2025
Reply from Fired Earth
Thank you Antony for your remarks about the Darts Farm team. Your comments have been passed on to them and the management team. We look forward to seeing you in the Showroom again soon.
Fired Earth paint is beautiful to use…
Fired Earth paint is beautiful to use and there are such lovely colours to choose from. Your website is easy to use, and the paint samples are generous. Our 5l tin of paint arrived thoughtfully packaged. We appreciate your service. Thank you so much. 🩷
February 21, 2025
Reply from Fired Earth
Thank you so much for the lovely review.
We are so glad you found the perfect paint colour and we hope to see you again soon.
Slow delivery and very poor paint…
Slow delivery and very poor paint opacity, unlike it used to be.
February 24, 2025
Reply from Fired Earth
Thank you for your review Tim. Please accept our apologies for the issues you encountered. Our customer care team have reached out to you regarding your paint order.
Managed to sort out a complicated…
Managed to sort out a complicated delivery to an address with no vehicular access- this, after I had made a mistake with my original order, only realising g it was going to the wrong address on the day my tiles were meant to be delivered! Impressive customer service from all involved ( and there were quite a few), rare to find, these days! Thank you to all involved with getting my delivery to Cornwall, rather than Oxford, and then having the courier carry them pack-by-pack up the alleyway. If it were possible, I’d give you all ten stars.
February 21, 2025
Reply from Fired Earth
Thank you for taking the time to write a review. We are so pleased to hear that you experienced impressive customer service and that your delivery arrived smoothly. We hope we can help you with future projects at home.
Extremely helpful staff
February 23, 2025
Reply from Fired Earth
Thank you for taking the time to write a review.
We are so pleased to hear of your experience with our Sherborne showroom.
We hope to be able to help you with future projects at home.
Reply from Fired Earth
Hi Kate, Thank you for your kind review. We look forward to seeing you again soon :)
Great service
Great service, very helpful staff at the Edinburgh branch, the tiles are spot on.
January 10, 2025
Reply from Fired Earth
Thank you for leaving a kind review. We are happy that you love your tiles.
Great quality product delivered really…
Great quality product delivered really quickly!
February 20, 2025
Reply from Fired Earth
Thank you for your review Marie. With 120 paint colours to choose from, we are glad you found one that you liked.
Quick delivery and really good packaging
February 19, 2025
Reply from Fired Earth
Thank you for the lovely review Miranda. We hope that you will shop with us again in the future.
Paint was ordered online and I was…
Paint was ordered online and I was informed of receipt of order promptly and efficiently. Order arrived before the day stated. Paint was very well packed and tins protected with customised spacers within the outside carton. Impressed!
February 14, 2025
Reply from Fired Earth
Hi Andy, Thank you for your kind review, we would love to see the finished room. Please do tag us on Instagram @firedearthuk
Reply from Fired Earth
Thank you for leaving a review Paul. We are pleased that you love the product and everything went smoothly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.